Cardiff Council
Bute East Dock, Atlantic Wharf, Butetown,
Cardiff, CF10 4UW,
United Kingdom
Cardiff, CF10 4UW,
United Kingdom
44 29 2087-2087
Government
Cardiff Council Technographics
Cardiff Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cardiff Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14757 Cardiff Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cardiff Council has purchased the following applications: SAP ERP ECC 6.0 - Accounts Payable (AP) for AP Automation in 2006, Cornerstone Saba Lumesse TalentLink Recruitment for Applicant Tracking System in 2017, Iken Cloud for Case Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cardiff Council is running and its propensity to invest more and deepen its relationship with SAP , RM Group , Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cardiff Council revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cardiff Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cardiff Council Tech Stack and Enterprise Applications
Cardiff Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 - Accounts Payable (AP) | AP Automation | ERP | n/a | 2006 | 2006 |
In 2006 Cardiff Council implemented SAP ERP ECC 6.0 - Accounts Payable (AP) as an AP Automation deployment to formalize accounts payable processing across the authority. The implementation sits within the Council ICT Service, with the Application Support and Data Team responsible for ongoing maintenance, and the SAP instance is used extensively across a wide range of Council business areas.
The deployment focused on the Accounts Payable application of SAP ERP ECC 6.0 - Accounts Payable (AP), aligning invoice capture, supplier master data, invoice validation and payment execution workflows with standard AP Automation capabilities. Configuration work emphasized finance controls, payment run sequencing and approval routing, and the AP module was managed alongside other SAP modules in active use, including Accounts Receivable, Finance, HR, Procurement, Payroll and Works Order Management.
Operationally the SAP environment was supported by the ICT Service on platforms described in internal materials, namely Microsoft Windows based desktop, server and mixed physical, virtual and cloud infrastructures. Support responsibilities included ticket resolution by Application Support Analysts, liaison with internal business specialists and external IT facilitators where necessary, and consideration of integration points between AP and procurement, finance and payroll modules within the SAP estate.
Governance and support structures emphasized internal training and mentorship, with the Application Support and Data Team and the Service Desk providing first and second line support for the SAP environment. Cardiff Council's SAP ERP ECC 6.0 - Accounts Payable (AP) deployment, categorized under AP Automation, supports core Accounts Payable business functions and is governed through established application support, enterprise systems and security and compliance teams.
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AR Automation | ERP |
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2006 | 2006 |
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ERP Financial | ERP |
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2006 | 2006 |
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ERP Financial | ERP |
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2006 | 2006 |
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ERP Financial | ERP |
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2006 | 2006 |
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ERP Financial | ERP |
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2025 | 2025 |
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Cardiff Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Cornerstone Saba Lumesse TalentLink Recruitment | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017 Cardiff Council implemented Cornerstone Saba Lumesse TalentLink Recruitment as its Applicant Tracking System, centralizing the management of job applications and equality monitoring within the council recruitment function. The deployment was scoped to support HR and recruitment processes administered by HRPS across Cardiff Council, connecting candidate-facing application capture with internal personnel records and reporting workflows.
Cornerstone Saba Lumesse TalentLink Recruitment was configured to manage application intake, candidate data capture, equality monitoring forms, and reporting for vacancy processes. TalentLink’s equality monitoring capability was extended by HRPS to record additional equalities information, and the system was used to populate employee monitoring sections for applicants by protected characteristic groups.
The implementation operates alongside two other operating systems, DigiGov and SAP, forming a three-system data environment where DigiGov is the main HR database and SAP is the payroll system. Data is taken from TalentLink to complete employee monitoring fields and there are configured data transfers between TalentLink and DigiGov to align applicant and employee records, with references to payroll identifiers held in SAP to ensure paid employees have corresponding records.
Governance and operational practice are centered on HRPS reporting and data quality, with employees able to update their own records in DigiGov to augment equalities information. The council applies a suppression rule to published fields where counts are fewer than 10, denoted by an asterisk. The council states it continues to improve the ability of its systems to record equalities data, reflecting an explicit outcome tied to the TalentLink implementation.
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Core HR | HCM |
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2018 | 2019 |
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Employee Self Service | HCM |
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2019 | 2019 |
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HR Service Delivery | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2006 | 2006 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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Cardiff Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Iken | Legacy | Iken Cloud | Case Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Cardiff Council implemented Iken Cloud for Case Management to modernise legal services and improve fee earner engagement across its in-house legal team. The deployment of Iken Cloud centralized matter intake and case handling within the legal function while aligning time capture and document bundling into a single platform.
Iken Cloud was configured to support core matter management workflows, inferred time recording capabilities, and document and document bundle integration consistent with the case study description. The implementation emphasized case lifecycle tracking, consolidated matter records, and standardised time capture to streamline fee earner activity and reduce administrative burden.
Integrations focused on document bundling tools to produce court and case bundles alongside the Iken Cloud repository, enabling tighter linkage between matter records, evidentiary bundles, and reporting outputs. Operational coverage was concentrated on the council legal services team and fee earners responsible for casework, with the platform serving as the primary case management surface.
Governance changes included process adjustments for case ownership and time recording workflows to drive fee earner adoption and improve reporting fidelity. Outcomes reported in the project narrative include reduced administrative workload and improved reporting, reflecting the intended operational benefits of Iken Cloud for Case Management within Cardiff Council.
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Field Service Management | ERP Services and Operations |
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2012 | 2013 |
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Cardiff Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Cardiff Council SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2006 | 2006 |
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Order Management | SCM |
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2006 | 2006 |
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Cardiff Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Cardiff Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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Cardiff Council Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2006 | 2006 |
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Cardiff Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Digital Workspace | IaaS |
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2013 | 2014 |
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IT Decision Makers and Key Stakeholders at Cardiff Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Officer | Manager | HR | |
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HR Manager | Manager | HR | |
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Chief HR Officer | CXO | HR | |
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HR People Partner (Employee Relations | Manager | HR | |
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HR People Partner (Service Delivery) | Manager | HR | |
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Chief Digital Officer | CXO | IT | |
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Head Of Customer Service | Director | Customer Service | |
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Human Resources Officer | Manager | HR | |
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Chief Executive Officer | CXO | Finance | |
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Head of Technology | Director | IT | |
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Head of ICT | Director | IT | |
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Chief Digital Officer | CXO | IT | |
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Depot and Infrastructure Manager | Manager | IT | |
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ICT Project Manager | Manager | IT | |
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ICT Applications Team Manager | Manager | IT | |
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Senior ICT Consultant | Manager | IT | |
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Apps Being Evaluated by Cardiff Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cardiff Council IT executives and key decision makers. This section highlights Cardiff Council's latest recorded technology evaluations, including TCS DigiGOV HRMS for Core HR on 2025-10-30, Microsoft SQL Server for Database Management on 2024-12-19, and Microsoft Access for Database Management on 2024-12-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cardiff Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-30 | Cardiff Council | Evaluated | Tata Consultancy Services | TCS DigiGOV HRMS | Core HR | HCM |
| 2024-12-19 | Cardiff Council | Evaluated | Microsoft | Microsoft SQL Server | Database Management | IaaS |
| 2024-12-19 | Cardiff Council | Evaluated | Microsoft | Microsoft Access | Database Management | IaaS |
FAQ - APPS RUN THE WORLD Cardiff Council Technographics
Cardiff Council is a Government organization based in United Kingdom,
with around 14757 employees and annual revenues of $3.50 billion.
Cardiff Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0 - Accounts Payable (AP), Cornerstone Saba Lumesse TalentLink Recruitment and Iken Cloud,
covering areas like AP Automation, Applicant Tracking System and Case Management.
Cardiff Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Cornerstone OnDemand and Iken.
Cardiff Council recently adopted applications including
RM Accounts in 2025, Iken Cloud in 2022 and Microsoft SharePoint in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cardiff Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cardiff Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cardiff Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.