CardWorks
101 Crossways Park West,
Woodbury, 11797, NY,
United States
Woodbury, 11797, NY,
United States
1 516-576-0404
Banking and Financial Services
CardWorks Technographics
CardWorks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CardWorks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 CardWorks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CardWorks has purchased the following applications: Exela TransCentra for Payment Processing in 2019, ServiceNow ITSM for IT Service Management in 2023, SMTP Transactional Emails for Transactional Email in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CardWorks is running and its propensity to invest more and deepen its relationship with Exela Technologies , ServiceNow , SMTP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CardWorks revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CardWorks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CardWorks Tech Stack and Enterprise Applications
CardWorks ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela TransCentra | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, CardWorks implemented Exela TransCentra as its Payment Processing platform, adopting Exela TransCentra to centralize card transaction processing and reporting. The deployment targeted payment intake and servicing workflows for CardWorks, aligning the application with card servicing and finance reporting functions.
Configuration work focused on transaction capture, settlement orchestration, and reconciliation automation consistent with Payment Processing capabilities, including setup of batch reconciliation jobs and structured data extracts for downstream analysis. Exela TransCentra was configured to support operational reconciliation and to standardize settlement and posting workflows used by servicing and accounting teams.
The Exela TransCentra implementation integrated with First Data for transaction acquisition, and leveraged Monarch and Microsoft Excel for downstream data transformation and business insight reporting. Those integrations consolidated transaction, servicing, and general ledger data streams to produce the robust business insight reports referenced in implementation notes, supporting servicing and general ledger reporting.
Governance and rollout emphasized centralized reporting controls and standardized reconciliation workflows, with defined operational handoffs between servicing, finance, and operations during implementation. The narrative positions CardWorks, Exela TransCentra, and Payment Processing as linked to ongoing card servicing and general ledger reporting processes rather than isolated reporting tools.
|
CardWorks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, CardWorks deployed ServiceNow ITSM as its IT Service Management platform. The ServiceNow ITSM implementation is exposed on CardWorks' website to provide a web-facing service portal and ticketing intake for employees and customers. The deployment leverages standard IT Service Management capabilities such as incident management, change management, request fulfillment, a service catalog, and a self-service portal to centralize service requests and streamline lifecycle workflows. Configuration appears focused on workflow orchestration, SLA tracking, and ticket routing to support IT operations and end user support.
Architecture is SaaS oriented with a web-facing service desk integrated into CardWorks' public website for intake and case creation, while backend processes are organized around ServiceNow ITSM records and automated workflows. Operational scope centers on IT operations and service desk functions across CardWorks' United States operations, using the ServiceNow ITSM platform to standardize incident lifecycle and change controls. Governance appears to emphasize formal workflow definitions and SLA enforcement consistent with IT Service Management best practices, with rollout focused on centralizing request handling through the web portal.
|
CardWorks PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SMTP | Legacy | SMTP Transactional Emails | Transactional Email | PaaS | n/a | 2015 | 2015 |
In 2015, CardWorks implemented SMTP Transactional Emails to drive Transactional Email delivery from its customer-facing website. The implementation used an SMTP relay integration with the web application backend to support event-driven transactional workflows such as account notifications, password resets, and billing confirmations. Configuration work emphasized template management, SMTP credential management, delivery controls, and bounce and complaint handling aligned with transactional sending practices.
Operational scope focused on the website and customer communications, impacting functions including customer service, security related to authentication messaging, and billing operations. Governance practices centered on centralized template versioning, sending policies, and monitoring of delivery logs and bounce reports to maintain message integrity and traceability. The deployment of SMTP Transactional Emails was instrumented within existing web infrastructure to route transactional traffic and preserve separation from other communication channels.
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CardWorks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CardWorks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CardWorks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CardWorks IT executives and key decision makers. This section highlights CardWorks's latest recorded technology evaluations, including SoundHound Houndify AI Platform for Cognitive Computing on 2024-10-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CardWorks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-02 | CardWorks | Evaluated | SoundHound Inc. | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application |
FAQ - APPS RUN THE WORLD CardWorks Technographics
CardWorks is a Banking and Financial Services organization based in United States,
with around 1000 employees and annual revenues of $150.0 million.
CardWorks operates a diverse technology stack with applications such as
Exela TransCentra, ServiceNow ITSM and SMTP Transactional Emails,
covering areas like Payment Processing, IT Service Management and Transactional Email.
CardWorks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, ServiceNow and SMTP.
CardWorks recently adopted applications including
ServiceNow ITSM in 2023, Microsoft Azure Cloud Services in 2020 and Exela TransCentra in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CardWorks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CardWorks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CardWorks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.