Caribou Coffee Company
3900 Lakebreeze Avenue North,
Minneapolis, 55429, MN,
United States
Minneapolis, 55429, MN,
United States
1 888-227-4268
Retail
Caribou Coffee Company Technographics
Caribou Coffee Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Caribou Coffee Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6831 Caribou Coffee Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Caribou Coffee Company has purchased the following applications: Toast Payment and Credit Card Processing for Payment Processing in 2024, Workday HCM for Core HR in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Caribou Coffee Company is running and its propensity to invest more and deepen its relationship with Toast , Workday , SMG (Service Management Group) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Caribou Coffee Company revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Caribou Coffee Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Caribou Coffee Company Tech Stack and Enterprise Applications
Caribou Coffee Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toast | Legacy | Toast Payment and Credit Card Processing | Payment Processing | ERP | n/a | 2024 | 2024 |
In 2024 Caribou Coffee implemented Toast Payment and Credit Card Processing in a Payment Processing deployment across an initial 500 U.S. locations. The agreement covers Toast Enterprise Solutions, including Toast Payments, intended to improve speed of service and enable flexible payment options at point of sale.
Deployment focuses on payments and finance operations and is scoped to support rapid footprint expansion and enhanced guest checkout across the United States. The implementation uses the Toast Payments module for card capture, authorization and settlement workflows, and embeds payment acceptance into store point of sale operations as a core functional capability. Toast Payment and Credit Card Processing is being configured to handle in-person checkout flows and flexible payment methods.
Rollout governance is organized as an initial 500-site phased deployment across U.S. retail locations, with centralized payments configuration and site-level operational onboarding to align finance and store operations. Business functions impacted include finance, store operations and guest experience, with process changes concentrated on checkout workflows and payments reconciliation.
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Caribou Coffee Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2018 |
In 2017, Caribou Coffee implemented Workday HCM in a Core HR deployment. The engagement is documented with a contract Workday HCM/Payroll Project Manager role active from March 2017 to January 2018, indicating an organized program of configuration and payroll work.
The implementation centered on Workday HCM and payroll capabilities, configuring core HR functions such as employee records, organizational management, and payroll processing consistent with the Core HR functional scope. Configuration activities included role security, business process frameworks and data model alignment to support HR administration and payroll runs. Automation of standard HR workflows and payroll validation aligned with typical Core HR implementation patterns.
Operational coverage targeted Caribou Coffee's HR and payroll operations, aligning HR administration and payroll execution processes across the company. The deployment emphasized consolidation of workforce data and centralized HR transaction workflows inside Workday HCM to establish a single source of employee and payroll information.
Governance was staffed with a dedicated contract project manager who oversaw configuration, testing and rollout activities from March 2017 through January 2018, reflecting a projectized governance approach. Workday HCM became the authoritative Core HR system for employee and payroll data following the engagement.
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Employee Experience | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2017 | 2018 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2023 | 2023 |
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Caribou Coffee Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Caribou Coffee Company deployed Cisco Webex Meetings on its public website to provide web-based conferencing access. Cisco Webex Meetings, in the Audio Video and Web Conferencing category, is surfaced through web-accessible meeting entry points on cariboucoffee.com to enable browser-join audio and video sessions initiated from the site.
Configuration follows typical Audio Video and Web Conferencing patterns, with standard meeting controls, browser-based join flows, screen sharing, and recording capabilities associated with Cisco Webex Meetings. Operational coverage centers on corporate communications and distributed store coordination, with the web deployment enabling centralized access via the corporate site and governance routed through IT and communications teams to standardize meeting workflows and user access.
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Collaboration | Collaboration |
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2015 | 2015 |
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Caribou Coffee Company eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Caribou Coffee Company SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2012 | 2012 |
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Caribou Coffee Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Caribou Coffee Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Caribou Coffee Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2006 | 2006 |
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Caribou Coffee Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Caribou Coffee Company
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager Talent Acquisition | Manager | HR | |
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HR Services Representative | Manager | HR | |
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Chief People Officer | CXO | HR | |
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Director, Human Resources (HR) Operations | Director | HR | |
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CHRO | CXO | HR | |
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Senior Recruiter, Talent Acquisition | Manager | HR | |
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Director, HR | Director | HR | |
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Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Caribou Coffee Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Caribou Coffee Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Caribou Coffee Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Caribou Coffee Company Technographics
Caribou Coffee Company is a Retail organization based in United States,
with around 6831 employees and annual revenues of $1.20 billion.
Caribou Coffee Company operates a diverse technology stack with applications such as
Toast Payment and Credit Card Processing, Workday HCM and Cisco Webex Meetings,
covering areas like Payment Processing, Core HR and Audio Video and Web Conferencing.
Caribou Coffee Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Toast, Workday and Cisco Systems.
Caribou Coffee Company recently adopted applications including
Toast Payment and Credit Card Processing in 2024, Crunchtime Teamworx in 2023 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Caribou Coffee Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Caribou Coffee Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Caribou Coffee Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.