Carrington Bank
1600 South Douglass Road, Suites 110 & 200-A,
Anaheim, 92806, CA,
United States
Anaheim, 92806, CA,
United States
1 800 561-4567
Banking and Financial Services
Carrington Bank Technographics
Carrington Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carrington Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Carrington Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carrington Bank has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2019, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carrington Bank is running and its propensity to invest more and deepen its relationship with Oracle , iCIMS , Parker Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carrington Bank revenues, which have grown to $534.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carrington Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carrington Bank Tech Stack and Enterprise Applications
Carrington Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Carrington Bank implemented Oracle Cloud ERP. The deployment targeted the ERP Financial category and prioritized a Procure to Pay track to centralize core finance and procurement workflows.
Project activities documented included gathering business requirements and configuring Procurement, Self Service Procurement, Payables, Payments, Expenses, General Ledger, Cash Management and Supplier Portal. Work focused on P2P workflow orchestration and supplier portal enablement consistent with ERP Financial functional flows, with configuration and control points applied in payables and cash management. Oracle Cloud ERP was provisioned as a cloud native ERP Financial application to support finance and procurement business functions across Carrington Bank, and governance centered on requirements driven configuration and role based access for procurement and supplier portal operations.
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Carrington Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Carrington Bank implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System and embedded the iCIMS Recruit Applicant Tracking System into the public careers pages on carringtonmortgage.com. The deployment established a centralized, cloud delivered recruitment hub for the US based banking and financial services firm with roughly 1,800 employees.
Configuration centered on standard applicant tracking capabilities including online job posting and career site integration, candidate capture and resume parsing, requisition management, structured candidate workflows, interview scheduling and offer management. Reporting and compliance capabilities were configured to support recruiting operations and candidate data handling consistent with enterprise talent acquisition practices.
Operational integration focused on the careers site where the iCIMS Recruit Applicant Tracking System captures external applications and routes candidate records to recruiting teams and hiring managers. The implementation scoped recruiting and HR operations, providing recruiter dashboards, requisition approval flows and role based access for hiring stakeholders across the company.
Governance emphasized standardized hiring workflows and data governance for applicant records, with configured approval chains and audit oriented reporting to support regulatory and internal review processes. The narrative centers on the application architecture and operational coverage rather than outcomes, reflecting the platform being used as the bank's Applicant Tracking System and public careers integration.
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Carrington Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Carrington Bank implemented WhosOn Hybrid Chat on its customer-facing website. The deployment used Parker Software's WhosOn Hybrid Chat as a web-embedded conversational layer classified under Chatbots and Conversational AI to support mortgage customer engagement and service inquiries.
WhosOn Hybrid Chat was configured as a hybrid conversational platform combining automated conversational AI interactions with live agent handover, supporting common category capabilities such as proactive chat invites, session transcripts, queue routing, and intent-driven conversation flows. The implementation centers on website widget delivery and conversational session orchestration to handle customer questions related to mortgage products and account servicing.
Operational coverage is focused on Carrington Bank's United States digital channels and customer service functions, with the chat implementation routing interactions into existing service workflows. No specific third party system integrations were disclosed in the public site source, so integration details with CRM or loan origination systems are not specified.
Governance for the WhosOn Hybrid Chat deployment emphasizes conversational flow management, routing rules, and agent escalation policies to ensure consistent handling of customer sessions. Ongoing configuration and tuning of automated responses and handover thresholds are consistent with standard Chatbots and Conversational AI operational practices in regulated financial services environments.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Carrington Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Carrington Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2019 | 2019 |
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Carrington Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Carrington Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Carrington Bank SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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Carrington Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2020 |
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Carrington Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Carrington Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Carrington Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Loan Servicing Analytics | VP | Operations | |
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Vice President, Investor Reporting | VP | Finance | |
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Client Reporting Manager | Manager | Customer Service | |
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Manager, Client and Default Reporting | Manager | Customer Service | |
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EVP / Chief Information Officer | CXO | IT | |
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Vice President, Procurement | VP | Procurement | |
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AVP- Controller | VP | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Apps Being Evaluated by Carrington Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carrington Bank IT executives and key decision makers. This section highlights Carrington Bank's latest recorded technology evaluations, including ServisBOT AI Bot for Chatbots and Conversational AI on 2025-07-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carrington Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-24 | Carrington Bank | Evaluated | ServisBOT | ServisBOT AI Bot | Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD Carrington Bank Technographics
Carrington Bank is a Banking and Financial Services organization based in United States,
with around 1800 employees and annual revenues of $534.0 million.
Carrington Bank operates a diverse technology stack with applications such as
Oracle Cloud ERP, iCIMS Recruit Applicant Tracking System and WhosOn Hybrid Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Carrington Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, iCIMS and Parker Software.
Carrington Bank recently adopted applications including
Salesforce Sales Cloud in 2021, Microsoft Azure Monitor in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carrington Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carrington Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carrington Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.