AI Buyer Insights:

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

Cendris Customer Contact B.V
Location
Beursplein 1,
Leeuwarden, 8911 BE,
Netherlands
Website
https://www.cendriscustomercontact.nl
Phone
31 88 225 5000
Artw industry
Professional Services
Employee
Revenue

Cendris Customer Contact B.V Technographics

Cendris Customer Contact B.V Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cendris Customer Contact B.V and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Cendris Customer Contact B.V employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cendris Customer Contact B.V has purchased the following applications: Genesys PureConnect Platform for Call Center, Customer Experience in 2015, Amazon EC2 for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cendris Customer Contact B.V is running and its propensity to invest more and deepen its relationship with Genesys , Amazon Web Services (AWS) , Fastly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cendris Customer Contact B.V revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cendris Customer Contact B.V intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cendris Customer Contact B.V Tech Stack and Enterprise Applications

Cendris Customer Contact B.V CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys PureConnect Platform Call Center, Customer Experience CRM x 2015 2016
In 2015, Cendris Customer Contact B.V implemented the Genesys PureConnect Platform to support its Call Center,Customer Experience operations. The deployment targeted Cendris core business of inbound and outbound customer contact across offices in the Netherlands and Germany, with customer experience and efficiency as primary objectives. The Genesys PureConnect Platform was delivered as a fully integrated contact center solution that centralized session handling and call routing while standardizing agent desktop workflows and reporting. Implementation work emphasized outbound and inbound routing, real time agent queuing, and consolidated interaction handling to reduce duplicated effort in agent tasks and improve handle consistency. Operational coverage included multi-site deployment across Cendris locations in the Netherlands and Germany, enabling unified operational policies and standardized agent processes across regions. The implementation focused on functional alignment with customer service and contact center teams, provisioning the application to frontline agents and contact operations staff. Governance changes centered on standardizing agent workflows and centralizing contact handling policies to support the new platform, enabling tighter operational control over customer contact processes. Outcomes reported from the deployment included increased customer satisfaction scores and decreased agent hours as a result of the fully integrated Genesys PureConnect Platform.
Cendris Customer Contact B.V IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2020 2020
In 2020, Cendris Customer Contact B.V deployed Amazon EC2 to host its public website, categorizing the work under Application Hosting and Computing Services. The deployment centers on Amazon EC2 compute instances to run the web front end and application tier, leveraging elastic virtual server provisioning, instance sizing, and standard cloud networking and security constructs to support internet-facing workloads. The implementation scope is focused on web operations and infrastructure managed by Cendris IT teams in the Netherlands, with operational practices that align with instance lifecycle management, patching and image management, and capacity orchestration through autoscaling and load balancing patterns. Governance emphasizes centralized configuration of networking segmentation, access controls and monitoring for hosted services, while operational workflows coordinate deployment, configuration drift control and incident response for the Amazon EC2 environment.
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Cendris Customer Contact B.V

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Cendris Customer Contact B.V Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cendris Customer Contact B.V IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cendris Customer Contact B.V digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Cendris Customer Contact B.V Technographics
Cendris Customer Contact B.V is a Professional Services organization based in Netherlands, with around 2000 employees and annual revenues of $250.0 million.
Cendris Customer Contact B.V operates a diverse technology stack with applications such as Genesys PureConnect Platform and Amazon EC2, covering areas like Call Center, Customer Experience and Application Hosting and Computing Services.
Cendris Customer Contact B.V has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Genesys and Amazon Web Services (AWS).
Cendris Customer Contact B.V recently adopted applications including Amazon EC2 in 2020, Amazon CloudFront in 2020 and Fastly in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cendris Customer Contact B.V’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Cendris Customer Contact B.V’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cendris Customer Contact B.V technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.