AI Buyer Insights:

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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cengage Learning Australia
Location
80 Dorcas St Level 7,
Victoria, 3205, VIC,
Australia
Website
https://www.cengage.com.au/
Phone
61 3 9685 4111
Artw industry
Media
Employee
Revenue

Cengage Learning Australia Technographics

Cengage Learning Australia Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cengage Learning Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Cengage Learning Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cengage Learning Australia has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2021, Support Hero Knowledge Management System for Content Management in 2019, Survicate Customer Experience and Survey Software for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cengage Learning Australia is running and its propensity to invest more and deepen its relationship with Zendesk , Support Hero , DotNetNuke or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cengage Learning Australia revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cengage Learning Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cengage Learning Australia Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Support Hero Legacy Support Hero Knowledge Management System Content Management Content Management n/a 2019 2019
In 2019 Cengage Learning Australia implemented Support Hero Knowledge Management System on its public website to deliver structured online self-service content. The deployment uses Support Hero Knowledge Management System as a Content Management layer to publish searchable knowledge base articles, embed help content into web pages, and present categorized documentation for learners and educators. The implementation centers on content authoring and editorial workflows, including article creation, metadata tagging, and version control to support ongoing content maintenance. Operational ownership rests with digital content and customer support functions, with governance focused on role-based publishing approvals and content taxonomy management, and the solution provides site-embedded search and content delivery for web-based support and user guidance.
Web Content Management Content Management 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Survicate Legacy Survicate Customer Experience and Survey Software Customer Experience CRM n/a 2019 2019
Customer Support CRM 2021 2021
Marketing Analytics CRM 2014 2014
Tag Management CRM 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Cengage Learning Australia
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Cengage Learning Australia Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Cengage Learning Australia Technographics

Cengage Learning Australia is a Media organization based in Australia, with around 200 employees and annual revenues of $20.0 million.

Cengage Learning Australia operates a diverse technology stack with applications such as Zendesk Chat, Support Hero Knowledge Management System and Survicate Customer Experience and Survey Software, covering areas like Chatbots and Conversational AI, Content Management and Customer Experience.

Cengage Learning Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Support Hero and Survicate.

Cengage Learning Australia recently adopted applications including Zendesk Chat in 2021, Zendesk Service in 2021 and Amazon EC2 in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cengage Learning Australia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cengage Learning Australia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cengage Learning Australia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.