Central Maine Healthcare Technographics
Central Maine Healthcare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Central Maine Healthcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 546 Central Maine Healthcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Central Maine Healthcare has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2011, Microsoft 365 for Collaboration in 2020, Keona Health CRM for CRM in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Central Maine Healthcare is running and its propensity to invest more and deepen its relationship with UKG , Microsoft , Keona Health or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Central Maine Healthcare revenues, which have grown to $66.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Central Maine Healthcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Central Maine Healthcare Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2011 | 2011 |
In 2011, Central Maine Healthcare implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance solution. The deployment focused on centralized time collection and department-level timecard management across clinical and administrative teams, with the application operating as the primary record for staff hours and scheduling exceptions.
Configuration emphasized timecard management and staff scheduling capabilities, with the system used to support departmental electronic payroll workflows and to produce auditable time records. A designated Kronos Timecard Management Superuser role managed day to day administration, supervised staff scheduling, and led training for new employees, ensuring consistent configuration and exception handling.
Operational coverage explicitly included the emergency department, patient registration, admissions, and back office functions tied to nightly filing and audit of medical records, reflecting cross functional use across clinical operations and payroll. Governance and workflow adjustments concentrated on superuser oversight, staff training programs, and committee level engagement through the Professional Development Committee to align scheduling practices with operational needs.
Central Maine Healthcare UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) Time and Attendance supported combined business functions of scheduling, payroll preparation, and timekeeping controls, and it established a single source of truth for hourly workforce administration within the hospital environment.
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Workforce Management | HCM |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Central Maine Healthcare implemented Microsoft 365 as its primary Collaboration platform. The organization’s public website indicates active use of Microsoft 365, signaling a cloud tenant deployment intended to centralize messaging and team collaboration across the health system.
Microsoft 365 deployment at Central Maine Healthcare focuses on standard collaboration capabilities including enterprise email and calendar, synchronous collaboration with Teams, SharePoint for intranet and document libraries, and OneDrive for user file storage. Operational governance is described through centralized tenant administration, role based access and policy controls to align collaboration tooling with clinical and administrative workflows, while the public website reference corroborates organization wide adoption of Microsoft 365 Collaboration services.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keona Health | Legacy | Keona Health CRM | CRM | CRM | n/a | 2023 | 2023 |
In 2023, Central Maine Healthcare deployed Keona Health CRM, implementing Keona Health's CareDesk CRM to centralize and modernize nurse triage and telehealth triage across its Maine hospital system. The implementation positioned the application as a centralized CRM for clinical intake workflows, consolidating inbound call handling, structured telephone triage protocols, and telehealth routing into a single operational console. Configuration emphasized clinical triage modules, call documentation templates, and scheduling extensions, enabling a cohesive triage to scheduling workflow.
Keona Health's CareDesk CRM was integrated with EHR workflows to push triage notes and encounter data into patient records, improving documentation continuity and supporting clinician follow up. Operational scope covered nursing triage teams and telehealth services across the system, with governance focused on standardized triage protocols and accelerated onboarding, which Central Maine Healthcare reported reduced nurse onboarding time by approximately 60% and produced a reported 100% improvement in call documentation. After the initial triage rollout, the CRM was expanded to support broader scheduling needs across the system.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Central Maine Healthcare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Central Maine Healthcare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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