List of Keona Health CRM Customers
Chapel Hill, 27517, NC,
United States
Since 2010, our global team of researchers has been studying Keona Health CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keona Health CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keona Health CRM for CRM include: Chesapeake Urology Associates, LLC, a United States based Healthcare organisation with 1000 employees and revenues of $150.0 million, Central Maine Healthcare, a United States based Healthcare organisation with 546 employees and revenues of $66.0 million, Virginia Women's Center, a United States based Healthcare organisation with 250 employees and revenues of $35.0 million, Burlington Orthopaedic & Hand Surgery, a United States based Healthcare organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Keona Health CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keona Health CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Burlington Orthopaedic & Hand Surgery | Healthcare | 20 | $2M | United States | Keona Health | Keona Health CRM | CRM | 2023 | n/a | In 2023, Burlington Orthopaedic & Hand Surgery implemented Keona Health CRM across EmergeOrtho's North Carolina call centers, using the Keona Health CRM as the primary CRM to modernize telephone triage, scheduling, and encounter documentation. The deployment targeted call-center operations and front office scheduling to address call-center bottlenecks and improve patient access and encounter capture. The implementation centered on CareDesk capabilities for structured telephone triage workflows, appointment scheduling automation, and mandatory encounter documentation templates, aligning CRM case management with clinical intake processes. Configuration emphasized standardized triage scripts and encounter fields to ensure consistent documentation and to support scheduling efficiency across multiple call center sites. Rollout and governance were organized around call-center operations and intake staff training, shortening onboarding and enforcing documentation processes. The deployment produced explicitly reported operational outcomes including a 70% reduction in onboarding time, 100% encounter documentation, and an increase of approximately 7 to 10 additional visits per day at some locations without adding staff, demonstrating Keona Health CRM impact on scheduling throughput and documentation completeness. | |
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Central Maine Healthcare | Healthcare | 546 | $66M | United States | Keona Health | Keona Health CRM | CRM | 2023 | n/a | In 2023, Central Maine Healthcare deployed Keona Health CRM, implementing Keona Health's CareDesk CRM to centralize and modernize nurse triage and telehealth triage across its Maine hospital system. The implementation positioned the application as a centralized CRM for clinical intake workflows, consolidating inbound call handling, structured telephone triage protocols, and telehealth routing into a single operational console. Configuration emphasized clinical triage modules, call documentation templates, and scheduling extensions, enabling a cohesive triage to scheduling workflow. Keona Health's CareDesk CRM was integrated with EHR workflows to push triage notes and encounter data into patient records, improving documentation continuity and supporting clinician follow up. Operational scope covered nursing triage teams and telehealth services across the system, with governance focused on standardized triage protocols and accelerated onboarding, which Central Maine Healthcare reported reduced nurse onboarding time by approximately 60% and produced a reported 100% improvement in call documentation. After the initial triage rollout, the CRM was expanded to support broader scheduling needs across the system. | |
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Chesapeake Urology Associates, LLC | Healthcare | 1000 | $150M | United States | Keona Health | Keona Health CRM | CRM | 2016 | n/a | In 2016, Chesapeake Urology Associates, LLC implemented Keona Health CRM, a CRM, to centralize patient communication and automate routine outreach workflows. The Keona Health CRM was used to manage appointment reminders, recall campaigns, and two way patient messaging tied to front office and clinical access points. This deployment targeted patient access, contact center operations, and outpatient clinic scheduling. Configuration focused on patient contact and profile management, templated messaging campaigns, scheduling notices, and consent aware communication workflows. Capabilities implemented included automated messaging sequences, response tracking, and segmentation for patient cohorts. These modules reflected standard CRM functional terminology such as contact management, campaign orchestration, and communication analytics. The implementation followed a cloud oriented SaaS deployment model consistent with CRM deployments in healthcare, enabling centralized configuration and role based access controls. Operational coverage spanned administrative staff, call center agents, and clinical care coordinators within the practice, supporting daily patient engagement and appointment throughput. No specific third party integrations were documented in the source material. Governance established programmatic messaging templates, user permission tiers, and consent capture processes to align communication with clinical workflows and compliance expectations. Rollout proceeded with phased enablement across functional teams to embed messaging controls and standardize patient outreach procedures. | |
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Healthcare | 250 | $35M | United States | Keona Health | Keona Health CRM | CRM | 2016 | n/a |
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Buyer Intent: Companies Evaluating Keona Health CRM
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