West Warwick, 02893, RI,
United States
Centreville Savings Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Centreville Savings Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Centreville Savings Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centreville Savings Bank has purchased the following applications: Fiserv Cleartouch Bank Platform for Core Banking in 2015, ChatBeacon Live Chat for Chatbots and Conversational AI in 2021, SAP Crystal Reports for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centreville Savings Bank is running and its propensity to invest more and deepen its relationship with Fiserv , ChatBeacon , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centreville Savings Bank revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centreville Savings Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Cleartouch Bank Platform | Core Banking | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Centreville Savings Bank implemented Fiserv Cleartouch Bank Platform to establish a consolidated core processing environment. The deployment positioned Fiserv Cleartouch Bank Platform as the bank's Core Banking runtime, supporting primary account and transaction processing and serving retail banking and BI operations.
Configuration focused on customer master consolidation and account processing, while embedding the platform's CRM capabilities and a marketing customer information file using Raddon Integrator. The implementation included integration with Verafin for AML screening and preserved automated reporting feeds for incentive and operational analytics.
Data migration and reporting continuity were led by the Senior Business Intelligence Analyst, who executed bank-wide conversions including Hyperion to Cognos Business Analytics and Cognos to Crystal Reporting, and migrated automated reporting processes into the new environment. The delivery connected Fiserv Cleartouch Bank Platform to the bank's Cognos BI and Crystal Reporting layers, and to an Access database used for sales incentive automation, enabling Retail team segmentation and retention analytics to continue under the new core.
Operational governance established a business intelligence function from scratch, including mentoring of junior analysts and formalized processes for ad-hoc reporting and ongoing analytics support. The rollout required workflow and process adjustments across retail, marketing, compliance, and BI teams to operationalize the MCIF Marketing tool Raddon Integrator and Verafin AML within the bank's core processing and reporting landscape.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatBeacon | Legacy | ChatBeacon Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Centreville Savings Bank implemented ChatBeacon Live Chat on its public website. Centreville Savings Bank deployed ChatBeacon Live Chat, a Chatbots and Conversational AI solution, to extend customer service and digital channel engagement for retail banking customers.
The implementation uses an embedded web chat widget providing real-time agent chat, canned responses and guided conversational flows, plus session transcript capture for operational review. Functional capabilities configured include basic FAQ automation and live agent handoff consistent with Chatbots and Conversational AI workflows.
Operational scope is focused on the bank's customer-facing website and online support touchpoints, with the system administered by digital channels and customer service teams. Governance and process changes concentrated on agent escalation procedures, chat moderation and centralized transcript handling to align conversational interactions with existing support processes.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Crystal Reports | Analytics and BI | Analytics and BI | n/a | 2015 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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AML, Fraud and Compliance | TRM |
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2015 | 2016 |
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Treasury Management | TRM |
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2018 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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2019 | 2019 |
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