Ceylinco Life
Ceylinco Life Technographics
Ceylinco Life Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ceylinco Life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Ceylinco Life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ceylinco Life has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Rocket.chat for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ceylinco Life is running and its propensity to invest more and deepen its relationship with SAP , PayMedia , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ceylinco Life revenues, which have grown to $172.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ceylinco Life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ceylinco Life Tech Stack and Enterprise Applications
Ceylinco Life ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Ceylinco Life implemented SAP S/4 HANA as its ERP Financial platform in Sri Lanka, establishing a centrally managed financial system for core accounting and reporting. The SAP S/4 HANA implementation was delivered as an IT infrastructure solution built on IBM Power Systems and IBM Storage, with operating environments running AIX, PowerLinux and SUSE Linux, virtualization via IBM PowerVM, and high availability provided through IBM PowerHA and SAN storage managed with IBM Tivoli Storage Manager.
The deployment prioritized financial functional coverage consistent with ERP Financial requirements, centralizing general ledger processes, accounts payable and receivable workflows, and financial close and statutory reporting orchestration. Configuration and system sizing workstreams aligned SAP S/4 HANA application tiers with the underlying Power Systems virtualization and Linux partitions, enabling separation of application, database, and infrastructure management domains and supporting standard ERP financial interfaces and batch processing patterns.
Operational integration focused on on-premise infrastructure services, storage area network connectivity and backup/restore orchestration with Tivoli, linking SAP S/4 HANA application services to the organizations IT operations stack. The implementation scope explicitly covered finance and IT operations departments within Ceylinco Life, with technical responsibilities including performance tuning, preventive maintenance and incident escalation handled on the IBM Power/AIX and Linux platform layer.
Governance and runbook practices were instituted through skills transfer sessions, on-call rosters and coordinated SLA and MA tracking, with operational KPIs emphasized such as software call closure, hardware call closure and escalation resolution targets. Change control, scheduled preventive maintenance and documented escalation paths were used to operationalize supportability for SAP S/4 HANA on the IBM infrastructure environment.
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Payment Processing | ERP |
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2018 | 2018 |
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Ceylinco Life AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Ceylinco Life deployed Rocket.chat on its public website to introduce a customer-facing conversational layer. The deployment positioned Rocket.chat as a web-embedded conversational interface under the Chatbots and Conversational AI category, enabling real-time text interactions and asynchronous message exchange with site visitors.
Configuration emphasized the embedded web chat widget, message routing to live agents, canned responses for common inquiries, session transcript capture, and escalation paths from automated replies to human operators. Rocket.chat was configured with role-based access for support agents and administrative controls for conversation moderation and retention.
The implementation targeted online customer service and lead engagement workflows, with operational ownership residing in the customer service function and support teams handling agent workflows and monitoring. Rollout focused on on-site activation and agent onboarding, while governance covered conversation handling rules and message logging for compliance.
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Ceylinco Life Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Ceylinco Life deployed Cisco Webex Meetings for Audio Video and Web Conferencing on its corporate website. Cisco Webex Meetings is embedded as a web-accessible conferencing layer to provide on-demand audio and video sessions, browser-based join flows, screen sharing, and scheduled meeting capability aligned with typical Audio Video and Web Conferencing functionality.
The implementation is scoped to Ceylinco Life’s Sri Lanka operations and is positioned to support both external customer engagement and internal collaboration across business functions common to an insurance firm. Management and governance are implemented through corporate IT controls for access and meeting configuration, while the website-hosted deployment centralizes the meeting entry point for customers and employees, reducing friction in join flows and streamlining conferencing workflows for sales, service, and distributed office teams.
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Ceylinco Life CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2022 | 2023 |
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Ceylinco Life TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2011 | 2011 |
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Ceylinco Life PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Operating System (OS) | PaaS |
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2018 | 2018 |
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Ceylinco Life IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Ceylinco Life
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ceylinco Life Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ceylinco Life IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ceylinco Life digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ceylinco Life Technographics
Ceylinco Life is a Insurance organization based in Sri Lanka,
with around 1000 employees and annual revenues of $172.0 million.
Ceylinco Life operates a diverse technology stack with applications such as
SAP S/4 HANA, Rocket.chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Ceylinco Life has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Rocket.chat and Cisco Systems.
Ceylinco Life recently adopted applications including
SimpleCRM in 2022, Cisco Webex Meetings in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ceylinco Life’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ceylinco Life’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ceylinco Life technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.