Chanel
135 Av. Charles de Gaulle,Neuilly-sur-Seine,
Paris, 92200,
France
Paris, 92200,
France
33 1 58 37 40 00
Retail
Chanel Technographics
Chanel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chanel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Chanel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chanel has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2018, Oracle Retail (ex Retek) for Retail Management in 2025, Cisco Webex Meetings for Audio Video and Web Conferencing in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chanel is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chanel revenues, which have grown to $3.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chanel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chanel Tech Stack and Enterprise Applications
Chanel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Chanel implemented SAP ERP ECC 6.0 as part of a Project HANA initiative targeting core financial and enterprise resource planning consolidation. The engagement centered on deploying SAP ERP ECC 6.0 within an ERP Financial context, with an explicit focus on platform upgrade activities and technical redesign for HANA-based operation.
The technical scope included SAP ERP ECC 6 Ehp7, SAP BW 7.4, SAP Fiori for user experience, and SAP Enterprise Portal components, with Database Migration Option activities and Unicode conversion to support the HANA runtime. Configuration work emphasized standard ERP Financial capabilities and integration points typical of an enterprise SAP landscape, while SAP Fiori was provisioned to modernize transactional and reporting user flows.
Infrastructure and operations coverage encompassed HANA 1 SP12 on SUSE Linux, and orchestration with virtualized hosts and storage infrastructure including Cisco machines, VM platforms, VPLEX and VMAX systems. The program included performance analysis and operational runbooks for database, application server and BW layers, and coordinated technical workshops to align platform, middleware and basis activities.
Governance and rollout were driven by formal architecture documentation and operational acceptance tests, with the technical team producing the dossier d’architecture and leading Dry Run and Go-Live preparations. The project provided ongoing technical support to functional teams, pilotage and follow-up of the infogerant Cap Gemini for operations, and execution of disaster recovery plan tests and backup procedures.
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Expense Management | ERP |
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2020 | 2020 |
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Chanel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Chanel implemented Oracle Retail (ex Retek) to address aging and disparate technology across subsidiaries in various regions and to meet store operations and efficiency needs. Oracle Retail was provisioned as the primary Retail Management platform to unify inventory control and point-of-sale processes across Chanel stores.
The deployment focused on core retail modules, explicitly configuring inventory management and point-of-sale capabilities, and extending category-aligned workflows for merchandising and replenishment orchestration. Oracle Retail (ex Retek) was configured to support store transaction processing, inventory visibility, and standard store operational procedures, aligning application configuration with retail operational terminology.
Operational coverage spans store operations, inventory teams, and store sales functions across Chanel subsidiaries in multiple regions, centralizing retail process execution under a single application stack. No specific systems integrators are listed, and no named system integrations are disclosed, the implementation narrative emphasizes application-level consolidation of retail workflows rather than particular third-party connectors.
Governance activities emphasized standardizing store-level workflows and instituting centralized retail policy controls to reduce variability across subsidiaries, with rollout and operational governance aligned to Chanel business functions. The implementation is described as helping Chanel manage its retail operations, including inventory and point-of-sale processes, using Oracle Retail as the Retail Management backbone.
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Chanel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2025 | 2025 |
In 2025, Chanel France implemented Cisco Webex Meetings and surfaced the Cisco Webex Meetings solution directly on their public website. The deployment establishes a web-embedded Audio Video and Web Conferencing capability that delivers browser-based meeting join flows and hosted meeting sessions for web visitors and internal collaborators. This implementation positions Cisco Webex Meetings as Chanel France Audio Video and Web Conferencing support for web-based meeting and collaboration workflows.
Configuration focuses on standard Audio Video and Web Conferencing modules, including browser-native video and audio, meeting scheduling and join flows, screen sharing, recording and playback, and meeting management controls. Embedding Cisco Webex Meetings on the site indicates front-end integration to orchestrate session initiation and in-browser media delivery, consistent with web conferencing architecture that prioritizes client-side join experiences and server-hosted meeting services. The narrative emphasizes system architecture and functional scope without naming additional integrations or rollout specifics.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Event Management | Collaboration |
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2021 | 2022 |
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Chanel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Chanel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Chanel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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Chanel ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Chanel PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Chanel TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2018 | 2018 |
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Chanel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Chanel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Database Management, Open-Source Database | IaaS |
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2024 | 2024 |
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Chanel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Chanel
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Chanel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chanel IT executives and key decision makers. This section highlights Chanel's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-07-13 and FIS Bankway for Core Banking on 2024-11-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chanel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-07-13 | Chanel | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
| 2024-11-26 | Chanel | Evaluated | FIS Global | FIS Bankway | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Chanel Technographics
Chanel is a Retail organization based in France,
with around 9500 employees and annual revenues of $3.10 billion.
Chanel operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Oracle Retail (ex Retek) and Cisco Webex Meetings,
covering areas like ERP Financial, Retail Management and Audio Video and Web Conferencing.
Chanel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Cisco Systems.
Chanel recently adopted applications including
Oracle Retail (ex Retek) in 2025, Slack Connect in 2022 and Akamai mPulse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chanel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chanel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chanel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.