Charles River UK
Manston Rd,
Margate, CT9 4LT,
United Kingdom
Margate, CT9 4LT,
United Kingdom
44 18 4382-3388
Life Sciences
Charles River UK Technographics
Charles River UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charles River UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1994 Charles River UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charles River UK has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, SAP SuccessFactors Onboarding for Onboarding in 2015, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charles River UK is running and its propensity to invest more and deepen its relationship with SAP , LiveHelpNow , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charles River UK revenues, which have grown to $141.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charles River UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charles River UK Tech Stack and Enterprise Applications
Charles River UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Charles River UK implemented SAP ERP ECC 6.0 to centralize ERP Financial functions across its UK operations and to support SOX regulatory reporting for its life sciences business. The deployment targeted core financial processes and compliance workflows within a multinational pharmaceutical context.
The implementation encompassed SAP ERP ECC 6.0 financial capabilities, including general ledger, accounts payable and accounts receivable workflows, and month end financial close orchestration. Security and access control were configured through GRC Access Control 10.1, with Fiori UX provisioned for modernized user access and role based interfaces. Solution Manager and ChaRM were instrumented to manage change requests and transport governance within the SAP landscape.
The landscape was administered using standard SAP system segregation across development, quality and production environments, with Solution Manager providing system monitoring and change orchestration. Configuration and administration focused on SAP security policies, role design and periodic access reviews to align with SOX requirements and cross departmental finance needs.
Operational ownership included a Senior IT Specialist for SAP Security who was responsible from November 2014 for configuration, implementation and ongoing administration of SAP security solutions across SAP ERP ECC 6.0, GRC Access Control 10.1, Solution Manager, ChaRM and Fiori UX. This governance model emphasized stakeholder engagement to demonstrate compliance with industry regulatory requirements, with access controls and change management embedded into finance and compliance workflows.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2017 | 2017 |
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Charles River UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Onboarding | Onboarding | HCM | n/a | 2015 | 2015 |
In 2015, Charles River UK implemented SAP SuccessFactors Onboarding as part of a broader SuccessFactors deployment that included recruitment and candidate marketing capabilities, aligning the Onboarding application with its UK hiring operations. The implementation targeted UK sites and European recruitment coordination for a global pharmaceutical employer, with operational responsibility spanning four sites across Essex and Kent and governance over seven departments and more than 20 team leaders and directors.
The deployment included configuration of SAP SuccessFactors Onboarding alongside recruitment and recruitment marketing functionality, with workstreams to configure candidate intake, onboarding workflows, and employer brand materials for web and advertising channels. SAP SuccessFactors Onboarding was used to standardize onboarding steps and candidate communications while enabling recruitment marketing tasks such as web page layout and targeted advertising to improve application flow.
Integrations and operational collaboration accompanied the rollout, explicitly including the implementation of Personify Search RPO to assist recruitment across Europe and direct coordination with teams in Boston Massachusetts and Holland. The integration and cross-site coordination supported centralized candidate sourcing and regional execution, preserving local hiring workflows across the four UK sites.
Governance and process changes were formalized through change implementation and process management activities that placed recruitment and onboarding under a single operational lead in the UK, extending into brand management responsibilities across UK and Europe. Outcomes recorded in the implementation context include managing up to 40 concurrent vacancies, recruiting 79 new hires in the first six months, an extension of a fixed term recruitment contract from six to twelve months after three months, and documented recruitment fee savings of £234,000 versus external agency hiring.
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Payroll | HCM |
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2015 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Charles River UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Charles River UK implemented LiveHelpNow Live Chat on its corporate website to introduce Chatbots and Conversational AI capabilities for customer service and site engagement. The deployment of LiveHelpNow Live Chat provided an always-on web channel for prospect and client interactions, aligning the application category Chatbots and Conversational AI with online inquiry handling and visitor engagement functions.
The implementation focused on a web chat widget and operator console, configured with live chat routing, canned responses, session transcript logging, and real-time visitor monitoring to support online inquiries. Operational governance encompassed chat agent provisioning, scripted response libraries, and escalation workflows to back office teams, enabling standardized handling of customer support and commercial questions across the UK web presence.
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Charles River UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Charles River UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2015 | 2015 |
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Charles River UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Charles River UK SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2012 | 2012 |
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Charles River UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Charles River UK EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2015 | 2015 |
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Charles River UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Charles River UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Charles River UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Charles River UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Charles River UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Charles River UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charles River UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charles River UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Charles River UK Technographics
Charles River UK is a Life Sciences organization based in United Kingdom,
with around 1994 employees and annual revenues of $141.0 million.
Charles River UK operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Onboarding and LiveHelpNow Live Chat,
covering areas like ERP Financial, Onboarding and Chatbots and Conversational AI.
Charles River UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and LiveHelpNow.
Charles River UK recently adopted applications including
Medallia Cooladata in 2021, Medallia Experience Cloud in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charles River UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charles River UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charles River UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.