Chartway Federal Credit Union
5700 Cleveland Street,
Virginia Beach, 23462, VA,
United States
Virginia Beach, 23462, VA,
United States
1 800-678-8765
Banking and Financial Services
Chartway Federal Credit Union Technographics
Chartway Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chartway Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 518 Chartway Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chartway Federal Credit Union has purchased the following applications: Cornerstone Recruiting Suite for Recruiting, Applicant Tracking System in 2020, Q2 Digital Banking Platform for Digital Banking in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chartway Federal Credit Union is running and its propensity to invest more and deepen its relationship with Cornerstone OnDemand , Q2 Software , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chartway Federal Credit Union revenues, which have grown to $78.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chartway Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chartway Federal Credit Union Tech Stack and Enterprise Applications
Chartway Federal Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Cornerstone Recruiting Suite | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020 Chartway Federal Credit Union implemented Cornerstone Recruiting Suite as its primary talent acquisition platform. The Cornerstone Recruiting Suite functions as Chartway’s Recruiting,Applicant Tracking System and is embedded on the institution’s public careers site to capture applications and drive candidate flow into HR workflows.
The deployment centers on the Cornerstone Recruiting Suite career site integration and applicant tracking capabilities, configured to manage job requisitions, candidate application intake, profile management, screening workflows, interview scheduling, and offer routing. Operational ownership sits with HR and hiring managers, who use the application to standardize requisition approvals and hiring workflows across Chartway’s recruiting function in the United States, and the Cornerstone Recruiting Suite is the centralized ATS for candidate lifecycle orchestration.
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Chartway Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Q2 Software | Legacy | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Chartway Federal Credit Union deployed the Q2 Digital Banking Platform as its primary Digital Banking application. The implementation established the platform as the central online and mobile channel for member interactions, with an Online Banking System Administrator designated as the subject matter expert and 24/7 point of contact for issue resolution and operational ownership.
The Q2 Digital Banking Platform was configured to support core member facing capabilities including online and mobile banking, online bill pay, statements and eStatements, mobile remote deposit capture, check ordering, and digital payments such as person to person transactions and external transfers. Platform administration responsibilities include continuous monitoring and troubleshooting, performance reporting, managing upgrades and new rollouts, creation and execution of test cases during UAT phases, and publishing detailed business requirements and use cases for new deliverables.
Operational integration for the deployment ties the Q2 Digital Banking Platform directly to Chartways financial core, with explicit linkage to Symitar core expertise referenced in operational requirements. The implementation requires daily collaboration with functional technology leads, member services, payments operations, and vendors, supporting enterprise prioritized projects and ensuring platform features align with core account processing and payment rails.
Governance and process changes introduced with the implementation include structured requirements intake, UAT discipline, ongoing collection of product and platform insights from member and employee feedback, maintenance of digital and mobile banking FAQs, and internal product demonstrations to ensure awareness across staff. The Online Banking System Administrator role also centralizes incident communication, root cause analysis, and recommendations for technical changes, with availability to work outside standard business hours to support continuity of service.
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Chartway Federal Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Chartway Federal Credit Union implemented LivePerson Conversational Cloud. LivePerson Conversational Cloud in the Chatbots and Conversational AI category was deployed on Chartway's public website to deliver automated member messaging and live chat for customer service and online member engagement. Chartway Federal Credit Union implemented LivePerson Conversational Cloud to instrument web-native conversational interfaces that handle routine inquiries and surface sessions for agent escalation when required.
The deployment emphasized web-embedded conversational widgets, configured conversational flows, session management, and automated routing to human agents, reflecting standard Chatbots and Conversational AI capabilities. Functional configuration included intent-driven messaging, scripted response trees, and operational dashboards for conversation volume and agent activity, with ongoing tuning and content governance managed by Chartway's digital channels and member service teams. This implementation positioned LivePerson Conversational Cloud as the primary web messaging layer for Chartway's customer service and member support workflows.
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Chartway Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Chartway Federal Credit Union eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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Chartway Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Chartway Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Chartway Federal Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Chartway Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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VP of Digital Banking | VP | IT | |
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Director of Information Security | Director | IT | |
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Vice President of Information Technology | VP | IT | |
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Chief Strategy and Information Officer | CXO | IT | |
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Apps Being Evaluated by Chartway Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chartway Federal Credit Union IT executives and key decision makers. This section highlights Chartway Federal Credit Union's latest recorded technology evaluations, including Jack Henry LoanVantage for Loan Management on 2026-01-06, Fiserv Prologue for ERP Financial on 2025-04-28, and Persona Verification for Computer Vision on 2024-05-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chartway Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-06 | Chartway Federal Credit Union | Evaluated | Jack Henry & Associates | Jack Henry LoanVantage | Loan Management | ERP Services and Operations |
| 2025-04-28 | Chartway Federal Credit Union | Evaluated | Fiserv | Fiserv Prologue | ERP Financial | ERP |
| 2024-05-31 | Chartway Federal Credit Union | Evaluated | Persona Identities | Persona Verification | Computer Vision | AI-Powered Application |
FAQ - APPS RUN THE WORLD Chartway Federal Credit Union Technographics
Chartway Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 518 employees and annual revenues of $78.0 million.
Chartway Federal Credit Union operates a diverse technology stack with applications such as
Cornerstone Recruiting Suite, Q2 Digital Banking Platform and LivePerson Conversational Cloud,
covering areas like Recruiting, Applicant Tracking System, Digital Banking and Chatbots and Conversational AI.
Chartway Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cornerstone OnDemand, Q2 Software and LivePerson.
Chartway Federal Credit Union recently adopted applications including
DocuSign eSignature in 2023, TruStage Digital Storefront. in 2023 and Birdeye Insights in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chartway Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chartway Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chartway Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.