Chorus Telecommunications
4 Graham Street,
Auckland, 1010,
New Zealand
Auckland, 1010,
New Zealand
64 800 600 100
Communications
Chorus Telecommunications Technographics
Chorus Telecommunications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chorus Telecommunications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 846 Chorus Telecommunications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chorus Telecommunications has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, SAP HCM (HR) for Core HR in 2017, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chorus Telecommunications is running and its propensity to invest more and deepen its relationship with SAP , Rival (formerly SilkRoad Technology) , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chorus Telecommunications revenues, which have grown to $370.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chorus Telecommunications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chorus Telecommunications Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Chorus Telecommunications implemented SAP ERP ECC 6.0 to provision core ERP Financial capabilities for its wholesale billing and finance operations. The deployment was positioned to centralize financial processing and give Chorus operational control over billing for its wholesale customers, reflecting objectives of independence, flexibility, and improved speed to market.
The SAP ERP ECC 6.0 implementation concentrated on ERP Financial functional modules, including general ledger, accounts receivable and invoicing configuration, revenue accounting and billing orchestration capabilities typical of an enterprise ERP Financial stack. Configuration work emphasized adaptable billing rules and invoice processing workflows to support Chorus’s requirement for greater billing agility and product-level pricing control for wholesale customers.
Operational integrations focused on linking SAP ERP ECC 6.0 with Chorus billing processes and wholesale customer interfaces to consolidate financial posting and customer invoicing inside Chorus’s own systems. The program was explicitly tied to remediation efforts arising from the formal Chorus Spark split, and the implementation scope covered finance and billing teams responsible for wholesale customer monetization across New Zealand.
Governance and rollout were driven by finance and CTO leadership, with subsequent partner engagement to evolve billing capabilities. Chorus later collaborated with Zag in 2020 to transform its customer billing platform, continuing the trajectory toward independent, flexible billing operations. The narrative centers on Chorus, SAP ERP ECC 6.0, ERP Financial and finance led billing control as the primary signals of this implementation.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Chorus Telecommunications implemented SAP HCM (HR) as its Core HR solution for the company wide HR function. The deployment targeted Chorus NZ Limited human resources operations and supported the employee population in Wellington and Wairarapa, aligning central HR record keeping and organisational structure management under a single Core HR application.
SAP HCM (HR) was configured to support core human capital workflows including organisational management, employee master data, and HR reporting. Reporting capability was implemented using SAP Ad Hoc Query and Spinifex for operational and ad hoc HR extracts, while performance and development workflows were operationally coordinated with SilkRoad Performance and Development modules.
The implementation operated alongside and interfaced with other HR tools used by Chorus, including SuccessFactors for systems administration tasks and RemLink for structured remuneration review processes. These system relationships enabled HR metrics and trend analysis to draw from SAP HCM (HR) authoritative personnel records, while specialist HRIS reporting workflows consolidated data across the HR tech stack.
Governance and process responsibilities were centered on an HRIS reporting specialist role, which managed SAP HR reporting, organisational structure updates, annual performance and remuneration review cycles, and employee engagement and benefits administration. The configuration emphasized formalised reporting, structured remuneration review support, and administration of employee equity scheme and diversity and inclusion related records within the Core HR platform.
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Recruiting | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Chorus Telecommunications implemented Oracle Field Service Cloud, ex TOA ETAdirect to strengthen Field Service Management capabilities for its field workforce in New Zealand. The deployment was positioned to centralize scheduling and real-time technician orchestration across Chorus field operations, aligning the Oracle Field Service Cloud platform with telco field workstreams.
Configuration focused on core Field Service Management modules, including work order orchestration, dynamic scheduling and dispatch, real-time ETA and technician tracking, mobile workforce enablement, route optimization and SLA monitoring. Oracle Field Service Cloud was configured to support event-driven dispatch and mobile job execution, with the implementation emphasizing field mobility, offline task handling and time-stamped job lifecycle management.
The implementation and ongoing optimisation were delivered and maintained by the Field Service CX team, who provided configuration, operational tuning and managed support based on their experience with Oracle products. The deployment used Oracle Field Service Cloud as a cloud-hosted service and incorporated Field Service CX best practices for configuration, rules-based orchestration and operational handover.
Governance changes included formalized scheduling rules, SLA enforcement policies and operational workflows to support technician onboarding and day-to-day dispatch governance. Rollout was executed across Chorus field operations within New Zealand, with change management centered on aligning dispatch policies and mobile workflows to existing operational processes.
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OSS/BSS | ERP Services and Operations |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Chorus Telecommunications
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Chorus Telecommunications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chorus Telecommunications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chorus Telecommunications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chorus Telecommunications Technographics
Chorus Telecommunications is a Communications organization based in New Zealand,
with around 846 employees and annual revenues of $370.0 million.
Chorus Telecommunications operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, Core HR and Field Service Management.
Chorus Telecommunications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Oracle.
Chorus Telecommunications recently adopted applications including
Algolia Search in 2022, Amazon EC2 in 2021 and NetCracker BSS/OSS in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chorus Telecommunications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chorus Telecommunications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chorus Telecommunications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.