Ciena EMEA
11th Floor, The Bard, 20 Curtain Rd,
London, EC2A 3NG,
United Kingdom
London, EC2A 3NG,
United Kingdom
44 20 7012-5500
Communications
Ciena EMEA Technographics
Ciena EMEA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ciena EMEA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 665 Ciena EMEA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ciena EMEA has purchased the following applications: Benefex OneHub | Benefits for Benefits Administration in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ciena EMEA is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , Cisco Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ciena EMEA revenues, which have grown to $643.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ciena EMEA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ciena EMEA Tech Stack and Enterprise Applications
Ciena EMEA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Ciena EMEA deployed Benefex OneHub | Benefits as a Benefits Administration platform to centralize benefits information and enable employee self service across the region. The deployment used Benefex OneHub | Benefits to create a unified benefits portal aligned with Ciena's global benefits footprint, supporting HR and benefits operations for an internationally distributed workforce.
The implementation focused on core Benefits Administration capabilities, including a centralized benefits content repository, an employee benefits portal for guidance and enrollment support, and workflow configuration to reduce manual HR queries. Configuration emphasized consistent content presentation, role based access for HR users, and streamlined guidance to encourage employee self service and reduce support touch points.
Operational governance was led by the EMEA benefits function with Sophie Gilliam serving as EMEA Benefits Lead, driving adoption and content standardization across sites in the region. Rollout prioritized improving employee access to benefits information and shifting routine inquiries onto the platform to establish a single source of truth for regional benefits communications.
Outcomes reported by Ciena include a transformed employee experience and a reduction in daily benefits queries, reflected in the testimonial OneHub has changed our employee experience. Benefex OneHub | Benefits served as the primary Benefits Administration system for the region and supported Ciena's objective of delivering a smooth, modern, and consistent employee experience.
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Ciena EMEA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Ciena EMEA implemented Cisco Webex Meetings for Audio Video and Web Conferencing. The deployment is surfaced on Ciena's public website to provide browser-accessible meeting joins and hosted conferencing capabilities for external customer and partner sessions across the EMEA organization. Cisco Webex Meetings is used to deliver scheduled and ad hoc audio and video sessions, screen sharing, and multi-party conferencing functionality consistent with web conferencing category capabilities.
The implementation centers on web-embedded meeting access and centralized configuration of meeting templates, participant controls, and access workflows to support public-facing events. Operational ownership sits with corporate communications and digital engagement teams, which manage meeting provisioning and content scheduling through Cisco Webex Meetings. Ciena EMEA Cisco Webex Meetings Audio Video and Web Conferencing is positioned to support corporate communications and customer engagement workflows on the company website.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Ciena EMEA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Ciena EMEA implemented DocuSign eSignature as its Digital Signing solution on its corporate website. The deployment places DocuSign eSignature at the external contract execution layer to manage customer-facing agreements and web-initiated signature workflows.
The implementation leverages web-embedded signing and API-based envelope orchestration to support template-driven signature workflows, document authentication, and audit trail capabilities consistent with Digital Signing platforms. Integration was executed directly on the website, connecting front-end forms to DocuSign eSignature for envelope creation, recipient routing, and status tracking. Operational coverage focuses on customer contract intake with coordination between sales and legal functions, and governance emphasizes template control, signature authority configuration, and audit logging to standardize executed agreements.
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Ciena EMEA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Ciena EMEA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Ciena EMEA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Ciena EMEA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Ciena EMEA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ciena EMEA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ciena EMEA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ciena EMEA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ciena EMEA Technographics
Ciena EMEA is a Communications organization based in United Kingdom,
with around 665 employees and annual revenues of $643.0 million.
Ciena EMEA operates a diverse technology stack with applications such as
Benefex OneHub | Benefits, Cisco Webex Meetings and DocuSign eSignature,
covering areas like Benefits Administration, Audio Video and Web Conferencing and Digital Signing.
Ciena EMEA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company, Cisco Systems and DocuSign.
Ciena EMEA recently adopted applications including
Slack Connect in 2022, Ceros Studio in 2022 and ZoomInfo Chorus in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ciena EMEA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ciena EMEA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ciena EMEA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.