CIMB Bank Malaysia
Level 13, Menara CIMB Jalan Stesen Sentral 2 Kuala Lumpur Sentral,
Kuala Lumpur, 50470,
Malaysia
Kuala Lumpur, 50470,
Malaysia
603-2261 8888
Banking and Financial Services
CIMB Bank Malaysia Technographics
CIMB Bank Malaysia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CIMB Bank Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34183 CIMB Bank Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CIMB Bank Malaysia has purchased the following applications: Mastercard Smart Data for Expense Management in 2016, Oracle OBIA for Analytics and BI in 2011, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CIMB Bank Malaysia is running and its propensity to invest more and deepen its relationship with Mastercard , ACI Worldwide , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CIMB Bank Malaysia revenues, which have grown to $4.13 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CIMB Bank Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CIMB Bank Malaysia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mastercard | Legacy | Mastercard Smart Data | Expense Management | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, CIMB Bank Malaysia launched Corporate Card Solutions leveraging Mastercard Smart Data. The Mastercard Smart Data deployment served as CIMB Bank Malaysia's Expense Management capability within its commercial payments suite for corporate card programs in Malaysia, targeting corporate finance and procurement teams.
The implementation delivered real time transaction enrichment and structured reporting to support reconciliation and spend analytics. Functional capabilities implemented included transaction enrichment and normalization, enhanced reporting for card program administration, and data feeds formatted for downstream financial workflows and reconciliation processes.
Integrations focused on ERP integration to automate posting and reporting flows into finance systems, and the solution was embedded into CIMB's commercial payments suite rather than operating as a standalone product. Operational scope covered corporate card programs across CIMB Malaysia and supported internal corporate finance and procurement operations with enriched transaction data and consolidated reporting.
Governance and rollout were aligned to productized commercial payments operations, establishing standardized reporting workflows and reconciliation processes for corporate card customers. The rollout aimed to improve reconciliation, analytics and operational efficiency for corporate card programs, outcomes that CIMB explicitly stated in its launch communications.
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIA | Analytics and BI | Analytics and BI | n/a | 2011 | 2011 |
In 2011 CIMB Bank Malaysia implemented Oracle OBIA as its enterprise analytics platform within the Analytics and BI category. The deployment established Oracle OBIA as the centralized data and reporting layer for bank analytics and reporting operations.
Project activity documented for Feb 2019 – Dec 2019 shows Oracle OBIA operating alongside OBIEE 11g for front end reporting and ODI 11g for ETL orchestration, with project management tooling used to govern delivery. The engagement included roles of Project Manager and Business Analyst, and at times Solution Architect responsibilities were executed to align OBIEE report design, data security configuration, and ODI job orchestration with business requirements.
Functional workstreams concentrated on analytics and reporting, ETL processing, security configuration, and report training, consistent with Analytics and BI capabilities. Business user enablement was explicit, with training on OBIEE reports, security controls, and ODI operational tasks to support ongoing report consumption and data integration maintenance.
Governance and rollout were managed through a formal Statement of Work, timelines, task assignment to team members, and recurring weekly status meetings with the client. The implementation narrative emphasizes operationalization activities rather than post go live outcomes, reflecting a structured program of delivery, configuration, and business user handover for Oracle OBIA.
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, CIMB Bank Malaysia implemented Adobe Experience Cloud on its website to support Customer Experience. The deployment of Adobe Experience Cloud was focused on the bank's public web channel cimbclicks.com.my, embedding the suite into the web content and delivery layer to manage online customer interactions and digital experiences.
Configuration emphasized core Customer Experience capabilities, including web content management, digital asset management, web analytics, personalization and testing, and customer journey orchestration. Adobe Experience Cloud functionality was applied to template level content workflows, real-time personalization rules, analytics instrumentation, and campaign orchestration to operationalize digital marketing and experience management.
Operational coverage remained website centric, with primary ownership by digital channels, marketing and customer experience teams who established content and personalization governance. Governance workstreams focused on formalized editorial workflows, analytics driven testing governance, and centralized asset controls to sustain ongoing content operations and personalization processes.
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2014 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2012 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CIMB Bank Malaysia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CIMB Bank Malaysia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CIMB Bank Malaysia Technographics
CIMB Bank Malaysia is a Banking and Financial Services organization based in Malaysia,
with around 34183 employees and annual revenues of $4.13 billion.
CIMB Bank Malaysia operates a diverse technology stack with applications such as
Mastercard Smart Data, Oracle OBIA and Adobe Experience Cloud,
covering areas like Expense Management, Analytics and BI and Customer Experience.
CIMB Bank Malaysia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mastercard, Oracle and Adobe Systems.
CIMB Bank Malaysia recently adopted applications including
ACI Enterprise Payments Platform in 2025, Adobe Experience Cloud in 2020 and Lotame DMP in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CIMB Bank Malaysia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CIMB Bank Malaysia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CIMB Bank Malaysia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.