AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citco International Support Services Philippine Tech Stack and Enterprise Applications

Citco International Support Services Philippine ERP
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Category
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VAR/SI
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Insight
Oracle Legacy Oracle e-Business Suite Accounts Payable AP Automation ERP n/a 2015 2015
In 2015, Citco International Support Services Philippine implemented Oracle e-Business Suite Accounts Payable. The deployment was executed as part of Citco's Oracle e-Business Suite R12 finance footprint and targeted AP Automation across the finance organization, with program support anchored in a global financial applications support team based in Makati City and serving Citco's offices worldwide. Functional scope included Oracle e-Business Suite Accounts Payable alongside support responsibilities for Accounts Receivable, Purchasing, Cash Management, iExpenses, General Ledger and AGIS modules. AP Automation capabilities were configured to support standard invoice processing workflows, supplier master maintenance, invoice matching and payment processing, with configuration and testing aligned to Oracle eBS R12 functional patterns. Integrations and operational coverage focused on support, maintenance and testing of interfaces and related finance applications, with System Integration Testing and User Acceptance Testing executed as part of delivery. Incident and change management workflows were handled through service desk processes and tools including JIRA and My Oracle Support, and the support team maintained integration points to other finance systems and interfaces used across Citco's global offices. Governance and delivery practices were grounded in Oracle Unified Method artifacts, including creation and approval of Analysis specification AN.100, and triage processes routed issues through a Center of Excellence then to EBS Support teams, Oracle Support and third party managed support where escalation was required. System maintenance activities explicitly covered adding operating units, updating reference data and scripted data loads using tools referenced in the support role such as Dataload, Config SnapShot, More4Apps and APRO. Operational ownership emphasized ongoing functional support and enhancement management, working directly with Finance and business users to gather requirements and translate them into system solutions, and coordinating development delivery with internal developers or external partners as applicable. The implementation narrative centers on Citco International Support Services Philippine, 2015, Oracle e-Business Suite Accounts Payable, AP Automation and the structured governance and testing practices used to sustain the application.
AR Automation ERP 2015 2015
ERP Financial ERP 2015 2015
Expense Management ERP 2015 2015
Citco International Support Services Philippine HCM
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Oracle Legacy Oracle E-Business Suite HRMS - Absence Management Absence and Leave Management HCM n/a 2016 2016
In 2016 Citco International Support Services Philippine implemented Oracle E-Business Suite HRMS - Absence Management as part of its Absence and Leave Management program to centralize absence administration and standardize leave workflows across HR and payroll functions. The implementation sat within Citco’s broader Oracle EBS HCM footprint supporting Fund Administration operations and was managed by the global HCM applications support team based in Makati City Philippines. The deployment leveraged Oracle E-Business Suite HCM 12.1.3 and covered Core HR alongside Absence Management, Compensation Workbench, Performance Management and Learning Management modules, with configuration activities addressing absence entitlements, approval routing, security configurations and reference data updates. System maintenance processes included creation of new operating units, execution of design specifications such as AN.100 and BR.100 documentation, use of data load utilities and programs mentioned in internal tools lists including Dataload, Config SnapShot and More4Apps. Integrations were explicitly supported via interfacing patterns, for example connections to recruiting and talent flow tools such as Jobvite, and the implementation accounted for dependencies between HR and Finance EBS modules. Test and release practices included environment preparation for System Integration Testing and support of User Acceptance Testing, with issue triage and escalation handled through the service desk ecosystem and tooling such as JIRA and My Oracle Support. Governance followed the Oracle Unified Method and Citco’s EBS governance Framework, with change delivery encompassing proofs of concept, patches and upgrades, security maintenance and documented design approvals. Operational ownership emphasized ongoing application support, incident resolution, and controlled delivery of enhancements through the Center of Excellence triage process and escalation to EBS Solutions, Oracle Support and third party managed support when required.
Compensation Management HCM 2016 2016
Core HR HCM 2016 2016
Learning and Development HCM 2016 2016
Performance and Goal Management HCM 2016 2016
Recruiting, Applicant Tracking System HCM 2021 2021
Citco International Support Services Philippine Collaboration
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Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2017 2017
In 2017, Citco International Support Services Philippine deployed Adobe Connect, adopting the Audio Video and Web Conferencing category to consolidate virtual client meetings and internal collaboration workflows. The implementation embedded Adobe Connect on the company website to provide direct access to scheduled web conferences, live webcasts, and recorded training sessions for clients and internal teams. The deployment configured Adobe Connect meeting rooms, content library controls, recording and playback capabilities, screen and document sharing, and breakout room functionality, aligning with common Audio Video and Web Conferencing functional modules. Configuration emphasized meeting templates, user roles such as hosts and presenters, and permission controls to manage access to sessions and archived content. Operational scope covered support, client services, and training functions within Citco International Support Services Philippine and was rolled out on the corporate site to provide centralized access for those groups. Governance focused on scheduled room management, moderator training, and content retention controls to meet financial services operational and compliance needs.
Audio Video and Web Conferencing Collaboration 2021 2021
Collaboration Collaboration 2020 2020
Citco International Support Services Philippine Content Management
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VAR/SI
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Insight
Digital Signing Content Management 2021 2021
Enterprise Content Management Content Management 2020 2020
Web Content Management Content Management 2016 2016
Citco International Support Services Philippine CRM
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Sales Automation, CRM, Sales Engagement CRM 2022 2022
Citco International Support Services Philippine EPM
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EPM EPM 2015 2015
Citco International Support Services Philippine TRM
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Governance, Risk and Compliance TRM 2015 2015
Citco International Support Services Philippine PaaS
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VAR/SI
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Apps Development PaaS 2011 2011
Citco International Support Services Philippine IaaS
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VAR/SI
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Insight
Application Hosting and Computing Services IaaS 2016 2016

IT Decision Makers and Key Stakeholders at Citco International Support Services Philippine

First Name Last Name Title Function Department Email Phone
Financial Reporting Accountant Manager Finance
IT Manager Manager IT
Information Technology Lead - Service Management Manager Manager IT
Senior Accountant Manager Finance
Financial Systems Support Manager, Oracle EBS Manager IT
Financial Reporting Accountant Manager Finance
Accountant Manager Finance
IT Development Manager Manager IT

Apps Being Evaluated by Citco International Support Services Philippine Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citco International Support Services Philippine IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citco International Support Services Philippine digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Citco International Support Services Philippine Technographics
Citco International Support Services Philippine is a Banking and Financial Services organization based in Philippines, with around 1500 employees and annual revenues of $220.0 million.
Citco International Support Services Philippine operates a diverse technology stack with applications such as Oracle e-Business Suite Accounts Payable, Oracle E-Business Suite HRMS - Absence Management and Adobe Connect, covering areas like AP Automation, Absence and Leave Management and Audio Video and Web Conferencing.
Citco International Support Services Philippine has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle and Adobe Systems.
Citco International Support Services Philippine recently adopted applications including Salesforce Sales Cloud in 2022, Jobvite in 2021 and Cisco Webex Meetings in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates Citco International Support Services Philippine’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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