Makati City, 1226,
Philippines
Citco International Support Services Philippine Technographics
Citco International Support Services Philippine Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citco International Support Services Philippine and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Citco International Support Services Philippine employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citco International Support Services Philippine has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2015, Oracle E-Business Suite HRMS - Absence Management for Absence and Leave Management in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citco International Support Services Philippine is running and its propensity to invest more and deepen its relationship with Oracle , Jobvite , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citco International Support Services Philippine revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citco International Support Services Philippine intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citco International Support Services Philippine Tech Stack and Enterprise Applications
Citco International Support Services Philippine ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, Citco International Support Services Philippine implemented Oracle e-Business Suite Accounts Payable. The deployment was executed as part of Citco's Oracle e-Business Suite R12 finance footprint and targeted AP Automation across the finance organization, with program support anchored in a global financial applications support team based in Makati City and serving Citco's offices worldwide.
Functional scope included Oracle e-Business Suite Accounts Payable alongside support responsibilities for Accounts Receivable, Purchasing, Cash Management, iExpenses, General Ledger and AGIS modules. AP Automation capabilities were configured to support standard invoice processing workflows, supplier master maintenance, invoice matching and payment processing, with configuration and testing aligned to Oracle eBS R12 functional patterns.
Integrations and operational coverage focused on support, maintenance and testing of interfaces and related finance applications, with System Integration Testing and User Acceptance Testing executed as part of delivery. Incident and change management workflows were handled through service desk processes and tools including JIRA and My Oracle Support, and the support team maintained integration points to other finance systems and interfaces used across Citco's global offices.
Governance and delivery practices were grounded in Oracle Unified Method artifacts, including creation and approval of Analysis specification AN.100, and triage processes routed issues through a Center of Excellence then to EBS Support teams, Oracle Support and third party managed support where escalation was required. System maintenance activities explicitly covered adding operating units, updating reference data and scripted data loads using tools referenced in the support role such as Dataload, Config SnapShot, More4Apps and APRO.
Operational ownership emphasized ongoing functional support and enhancement management, working directly with Finance and business users to gather requirements and translate them into system solutions, and coordinating development delivery with internal developers or external partners as applicable. The implementation narrative centers on Citco International Support Services Philippine, 2015, Oracle e-Business Suite Accounts Payable, AP Automation and the structured governance and testing practices used to sustain the application.
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AR Automation | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2015 | 2015 |
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Citco International Support Services Philippine HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS - Absence Management | Absence and Leave Management | HCM | n/a | 2016 | 2016 |
In 2016 Citco International Support Services Philippine implemented Oracle E-Business Suite HRMS - Absence Management as part of its Absence and Leave Management program to centralize absence administration and standardize leave workflows across HR and payroll functions. The implementation sat within Citco’s broader Oracle EBS HCM footprint supporting Fund Administration operations and was managed by the global HCM applications support team based in Makati City Philippines.
The deployment leveraged Oracle E-Business Suite HCM 12.1.3 and covered Core HR alongside Absence Management, Compensation Workbench, Performance Management and Learning Management modules, with configuration activities addressing absence entitlements, approval routing, security configurations and reference data updates. System maintenance processes included creation of new operating units, execution of design specifications such as AN.100 and BR.100 documentation, use of data load utilities and programs mentioned in internal tools lists including Dataload, Config SnapShot and More4Apps.
Integrations were explicitly supported via interfacing patterns, for example connections to recruiting and talent flow tools such as Jobvite, and the implementation accounted for dependencies between HR and Finance EBS modules. Test and release practices included environment preparation for System Integration Testing and support of User Acceptance Testing, with issue triage and escalation handled through the service desk ecosystem and tooling such as JIRA and My Oracle Support.
Governance followed the Oracle Unified Method and Citco’s EBS governance Framework, with change delivery encompassing proofs of concept, patches and upgrades, security maintenance and documented design approvals. Operational ownership emphasized ongoing application support, incident resolution, and controlled delivery of enhancements through the Center of Excellence triage process and escalation to EBS Solutions, Oracle Support and third party managed support when required.
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Compensation Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Citco International Support Services Philippine Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Citco International Support Services Philippine deployed Adobe Connect, adopting the Audio Video and Web Conferencing category to consolidate virtual client meetings and internal collaboration workflows. The implementation embedded Adobe Connect on the company website to provide direct access to scheduled web conferences, live webcasts, and recorded training sessions for clients and internal teams.
The deployment configured Adobe Connect meeting rooms, content library controls, recording and playback capabilities, screen and document sharing, and breakout room functionality, aligning with common Audio Video and Web Conferencing functional modules. Configuration emphasized meeting templates, user roles such as hosts and presenters, and permission controls to manage access to sessions and archived content.
Operational scope covered support, client services, and training functions within Citco International Support Services Philippine and was rolled out on the corporate site to provide centralized access for those groups. Governance focused on scheduled room management, moderator training, and content retention controls to meet financial services operational and compliance needs.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Citco International Support Services Philippine Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Citco International Support Services Philippine CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Citco International Support Services Philippine EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Citco International Support Services Philippine TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2015 | 2015 |
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Citco International Support Services Philippine PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Citco International Support Services Philippine IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Citco International Support Services Philippine
Apps Being Evaluated by Citco International Support Services Philippine Executives
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