City Bank
5219 City Bank Pkwy Lubbock, TX 79407,
Lubbock, 79407, TX,
United States
Lubbock, 79407, TX,
United States
1 800-687-2265
Banking and Financial Services
City Bank Technographics
City Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 City Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Bank has purchased the following applications: JHA SmartPay for Payment Processing in 2018, Jack Henry Banking SilverLake for Core Banking in 2016, Glia AI Management for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Bank is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , TSYS , Q2 Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Bank revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | JHA SmartPay | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, City Bank implemented JHA SmartPay on its website. City Bank deployed JHA SmartPay as its Payment Processing solution for customer-facing digital channels, embedding the JHA SmartPay payment flow into web checkout and online account services to handle payment authorization, capture, and settlement workflows typical of Payment Processing platforms. The implementation positions JHA SmartPay as the central Payment Processing engine for online customer payments and web-based billing interactions.
Configuration included standard Payment Processing capabilities such as transaction routing, tokenization to reduce PCI scope, and reporting modules to support reconciliation and audit trails. Integrations focused on the public website front-end and the bank's digital channel orchestration, with operational coverage centered on payments operations and web channel teams responsible for configuration, dispute handling, and reconciliation governance.
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Payment Processing | ERP Financial Management |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 City Bank implemented Jack Henry Banking SilverLake as its Core Banking platform to centralize transaction processing and support retail and treasury operations. Jack Henry Banking SilverLake is positioned as the bank's core system for account processing, posting, and ledger orchestration across front-office and back-office workflows.
Configuration focused on Core Banking capabilities consistent with a commercial bank deployment, including account and customer data management, deposit processing, payments orchestration, general ledger posting, and treasury management controls. The implementation is operated daily by banking staff and the Jack Henry Banking SilverLake environment is used in conjunction with Q2 and ProfitStars, with City Bank personnel executing workflows across all three systems.
Operational governance emphasizes departmental policy and procedural controls, staff training, and audit support. City Bank treasury personnel provide both over-the-phone and on-site training, troubleshoot customer issues across Q2, Jack Henry SilverLake, and ProfitStars, and propose and implement policies to maintain compliance, while assisting with internal and external audits as needed.
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, City Bank deployed Glia AI Management on its public website as a Chatbots and Conversational AI solution for customer-facing digital engagement. City Bank is a United States financial institution with approximately 1000 employees and $300,000,000 in revenue, and the implementation centers on digital customer service and online banking touchpoints using Glia AI Management.
Glia AI Management was implemented to provide core conversational capabilities typical of Chatbots and Conversational AI, including automated conversational flows, intent detection and routing, knowledge-driven response generation, and agent escalation or handoff. The deployment emphasizes web-based conversational widgets and session-level automation, with configuration focused on dialog design, response templates, and conversational governance rules.
The implementation is hosted on the bank website and operates within the bank’s customer-facing digital channel stack, linking the Glia AI Management runtime to the site’s session framework and front-end interaction layer. Operational coverage targets customer service and digital channels, with the Glia AI Management platform expected to surface interaction logs and conversational telemetry for operational monitoring.
Governance for the Glia AI Management deployment includes content control, escalation workflow definitions, and ongoing conversation model tuning and review processes to align bot responses with banking compliance and service standards. Rollout and operational ownership are structured around digital channels and customer service teams, with defined procedures for updating conversational content and handling agent-assisted sessions.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City Bank Technographics
City Bank is a Banking and Financial Services organization based in United States,
with around 1000 employees and annual revenues of $300.0 million.
City Bank operates a diverse technology stack with applications such as
JHA SmartPay, Jack Henry Banking SilverLake and Glia AI Management,
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
City Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates and Glia Technologies.
City Bank recently adopted applications including
DocuSign eSignature in 2023, Glia AI Management in 2022 and Amazon CloudFront in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.