City Electrical Factors
Georgina Mackie House 141 Farmer Ward Road,
Kenilworth, CV8 2SU,
United Kingdom
Kenilworth, CV8 2SU,
United Kingdom
44 19 2651-4380
Distribution
City Electrical Factors Technographics
City Electrical Factors Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Electrical Factors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 City Electrical Factors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Electrical Factors has purchased the following applications: Workday Financial Management for ERP Financial in 2021, Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Electrical Factors is running and its propensity to invest more and deepen its relationship with Workday , Ruby , Click4Assistance or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Electrical Factors revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Electrical Factors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Electrical Factors Tech Stack and Enterprise Applications
City Electrical Factors ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, City Electrical Factors deployed Workday Financial Management as its ERP Financial platform. The implementation targeted finance and procurement functions across the companys United Kingdom distribution operations, reflecting scale for a business of 2,500 employees and approximately 700,000,000 in revenue.
Workday Financial Management was configured to deliver core financial accounting capabilities including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and billing. Configuration work focused on a unified chart of accounts, standardized period close workflows, revenue accounting controls, and role based security to enable consistent financial reporting.
Governance established centralized finance process controls, formal approval workflows, and month end close governance across commercial and distribution finance teams. The deployment emphasized process orchestration and change management for accounting, procurement, and treasury stakeholders within the United Kingdom, aligning operational finance practices with the new ERP Financial platform.
|
City Electrical Factors AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, City Electrical Factors deployed Ruby Live Chat on its public website. The Ruby Live Chat implementation introduced Chatbots and Conversational AI capabilities to capture and manage real-time customer inquiries, enabling web-based conversational engagement, scripted response workflows, and live agent handoffs. The work centered on configuring the chat widget, session routing, agent consoles, and administrative controls typical for customer-facing conversational platforms.
Operationally the implementation is scoped to website-driven customer service and online sales inquiry handling, consolidating first touch web engagement into the chat channel and aligning with existing support workflows. Governance activities included defining chat handling procedures, agent routing rules, escalation paths, and template management to ensure consistent responses and operational ownership by customer support teams. The deployment emphasized web instrumentation and ongoing administrative configuration of the Ruby Live Chat environment within the company website context.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
City Electrical Factors Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, City Electrical Factors implemented Microsoft 365 to establish a centralized Collaboration platform. The Microsoft 365 footprint is visible on the company website and was deployed to support the 2,500 employee distribution organization operating in the United Kingdom.
The Microsoft 365 deployment emphasizes Collaboration capabilities common to the category, including cloud email, document collaboration, centralized file storage and real-time communication to support corporate and operational workflows. Governance configuration centers on enterprise access controls, content management and policy enforcement for web-surfaced content and internal collaboration across sales, operations and corporate functions.
|
City Electrical Factors CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics, Data Management Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
City Electrical Factors ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2013 | 2013 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
City Electrical Factors PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2013 | 2013 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
City Electrical Factors IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
City Electrical Factors CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at City Electrical Factors
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
IT Accounts Manager | Manager | IT | |
|
|
|
Managing Director | Director | Finance | |
|
|
|
Accounts Payable & Payroll Clerk | Manager | Finance | |
|
|
|
Senior Information Technology Manager | Manager | IT | |
|
|
|
Branch Manager | Manager | Operations | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
Head of Procurement and Marketing | Director | Procurement | |
|
|
|
IT Director EMEA | Director | IT | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
IT Systems Manager | Manager | IT | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Global IT Delivery Director | Director | IT | |
|
|
|
Global IT Delivery Director | Director | IT | |
|
Apps Being Evaluated by City Electrical Factors Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Electrical Factors IT executives and key decision makers. This section highlights City Electrical Factors's latest recorded technology evaluations, including Kerridge k8 ERP for Distribution ERP on 2025-06-03 and Snowflake Data Warehouse for Data Warehouse on 2024-11-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Electrical Factors digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-03 | City Electrical Factors | Evaluated | Kerridge Commercial Systems Limited | Kerridge k8 ERP | Distribution ERP | ERP Services and Operations |
| 2024-11-04 | City Electrical Factors | Evaluated | Snowflake | Snowflake Data Warehouse | Data Warehouse | Analytics and BI |
FAQ - APPS RUN THE WORLD City Electrical Factors Technographics
City Electrical Factors is a Distribution organization based in United Kingdom,
with around 2500 employees and annual revenues of $700.0 million.
City Electrical Factors operates a diverse technology stack with applications such as
Workday Financial Management, Ruby Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
City Electrical Factors has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Ruby and Microsoft.
City Electrical Factors recently adopted applications including
Magnite (ex Rubicon Project) in 2022, Teads Platform in 2022 and Workday Financial Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Electrical Factors’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Electrical Factors’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Electrical Factors technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.