City & Guilds
5-6 Giltspur Street,
London, EC1A 9DE,
United Kingdom
London, EC1A 9DE,
United Kingdom
44 19 2493-0800
Education
City & Guilds Technographics
City & Guilds Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City & Guilds and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1377 City & Guilds employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City & Guilds has purchased the following applications: SAP SuccessFactors Compensation for Compensation Management in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City & Guilds is running and its propensity to invest more and deepen its relationship with SAP , Moodle , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City & Guilds revenues, which have grown to $183.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City & Guilds intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City & Guilds Tech Stack and Enterprise Applications
City & Guilds HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2019 | 2019 |
In 2019, City & Guilds implemented SAP SuccessFactors Compensation as part of a wider HRIS Transformation Programme. The programme carried a project budget of £1.7 million and was established to programme manage delivery of key HRIS related integration projects including ServiceNow, chatbots and SuccessFactors, embedding Compensation Management into the HR technology stack.
The implementation included SAP SuccessFactors Compensation together with Employee Central and Succession & Development, with configuration work focused on standard Compensation Management capabilities such as compensation cycles, eligibility and pay component rules, and approval workflows. SAP SuccessFactors Compensation was configured to consume master employee data from Employee Central, aligning compensation data with succession and development records to support pay decisioning and talent planning.
Integrations were a central element of the architecture, with migration of the City & Guilds HR services mailbox to ServiceNow and implementation and configuration of the ServiceNow HR module. The programme also integrated a chatbot with ServiceNow and Office 365 to surface HR queries and case creation, and connected the RSM UK payroll portal E-Payslip to the HR ecosystem using Single Sign On to streamline payslip access.
Programme governance was delivered through an HRIS Transformation Programme structure that coordinated HR, payroll and IT stakeholders across the United Kingdom. The programme managed configuration, integration and cross‑functional change activities, sequencing ServiceNow, chatbot and SAP SuccessFactors rollout to ensure the Compensation Management application was aligned with HR service workflows and payroll access controls.
|
|
|
|
|
Core HR | HCM |
|
2019 | 2019 |
|
|
|
|
|
Learning and Development | HCM |
|
2019 | 2019 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2019 | 2019 |
|
City & Guilds Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, City & Guilds deployed Adobe Connect as an Audio Video and Web Conferencing solution embedded on their website. City & Guilds used Adobe Connect for Audio Video and Web Conferencing to support online learning and assessment delivery for instructor led sessions and recorded content.
The implementation configured Adobe Connect to host virtual classrooms, scheduled webinars, synchronous video conferencing, recording and on demand playback, integrated chat, and polling to support learner engagement. Adobe Connect was embedded into public and controlled web pages to provide direct access to live sessions and recorded learning assets, and configuration work focused on session templates, standardized layouts, and centralized content libraries.
Operational ownership was assigned to learning and assessment teams in the United Kingdom, who managed session scheduling, access controls, moderation, and content publication workflows. Governance emphasized role based administration, moderator workflows, and centralized content management for recorded courses and webinar archives.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
City & Guilds Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023 City & Guilds deployed DocuSign eSignature as a Digital Signing solution on their website. DocuSign eSignature is embedded into public-facing web forms to capture electronic signatures and to manage document presentation and signature sequencing. This use of DocuSign eSignature provides Digital Signing functionality for external stakeholder workflows accessed via the site.
Implementation architecture centers on a web-front end integration, with DocuSign eSignature handling signature capture and transaction orchestration while the website hosts the signing flows. Operational coverage targets customer and learner-facing document execution on the site, aligning Digital Signing with existing web forms and content workflows. City & Guilds uses DocuSign eSignature for Digital Signing to enable customer-facing and learner-facing signing workflows on its website.
|
|
|
|
|
Web Content Management | Content Management |
|
2013 | 2013 |
|
City & Guilds CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Engagement | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2023 | 2023 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2023 | 2023 |
|
City & Guilds TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
City & Guilds IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2011 | 2011 |
|
City & Guilds CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at City & Guilds
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO | CXO | Finance | |
|
|
|
Chief People & Transformation Officer | CXO | HR | |
|
|
|
Manager for the full SAP suite | Manager | IT | |
|
|
|
Head Of Customer Experience | Director | Customer Service | |
|
|
|
People Services Lead | Manager | HR | |
|
|
|
Senior HR Business Partner | Manager | HR | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Head of Finance & Enterprise Technology | Director | IT | |
|
|
|
Head of Customer Success | Director | Customer Service | |
|
|
|
Head of IT Service Operations | Director | IT | |
|
|
|
Chief Customer Officer | CXO | Customer Service | |
|
|
|
Executive Director of Products and Services | Director | Finance | |
|
Apps Being Evaluated by City & Guilds Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City & Guilds IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City & Guilds digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City & Guilds Technographics
City & Guilds is a Education organization based in United Kingdom,
with around 1377 employees and annual revenues of $183.0 million.
City & Guilds operates a diverse technology stack with applications such as
SAP SuccessFactors Compensation, Adobe Connect and DocuSign eSignature,
covering areas like Compensation Management, Audio Video and Web Conferencing and Digital Signing.
City & Guilds has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Adobe Systems and DocuSign.
City & Guilds recently adopted applications including
DocuSign eSignature in 2023, Microsoft Dynamics 365 Customer Engagement in 2023 and Microsoft Dynamics 365 Marketing in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City & Guilds’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City & Guilds’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City & Guilds technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.