City of Boise, ID
City Hall. 150 N. Capitol Blvd,
Boise, 83702, ID,
United States
Boise, 83702, ID,
United States
1 208-608-7000
Government
City of Boise, ID Technographics
City of Boise, ID Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Boise, ID and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 City of Boise, ID employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Boise, ID has purchased the following applications: Infor Lawson for ERP Financial in 2011, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Boise, ID is running and its propensity to invest more and deepen its relationship with Infor , UKG , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Boise, ID revenues, which have grown to $661.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Boise, ID intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Boise, ID Tech Stack and Enterprise Applications
City of Boise, ID ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, the City of Boise implemented Infor Lawson as part of an ERP Financial deployment. The program deployed Infor Enwisen Human Resource Management, Infor Lawson Enterprise Financial Management, and Infor Supply Chain Management to consolidate HR, finance, and procurement capabilities across municipal operations.
Configuration work centered on enterprise financial controls and municipal HR workflows, with standard ERP Financial capabilities enabled for core accounting and fiscal management. Implementation activities included configuration of general ledger, accounts payable, accounts receivable, budgeting and procurement workflows, alongside Enwisen capabilities for workforce and HR case management, and reporting and workflow automation aligned to public sector requirements.
Operational integration focused on linking HR, financial and supply chain data to support citywide decision making and service delivery to approximately 211,000 residents. The deployment covered finance, human resources, procurement and inventory functions across city departments, unifying transactional processing and consolidating financial reporting into the Infor Lawson environment.
Ciber served as the implementation partner, bringing ERP process improvement and change management expertise and collaborating with the City of Boise disciplined project team. Governance emphasized structured project oversight, change management, and defined go-live milestones to coordinate cutover and maintain operational continuity during rollout.
The City of Boise reported improved operational efficiencies and enhanced decision making citywide, and documented projected savings of 3.8 million dollars over 10 years as a result of the Infor Lawson based ERP Financial implementation.
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City of Boise, ID HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM | n/a | 2016 | 2017 |
In 2016, the City of Boise, ID implemented UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management. The deployment was scoped to the Boise Fire Department, where the application is used for timekeeping and scheduling across fire stations.
Configuration focused on time and attendance capture and roster management, aligning TeleStaff functionality with firefighter shift patterns, scheduled tours, overtime rules, and staffing assignments. The implementation utilized Workforce Management capabilities such as centralized schedule creation, automated shift assignment logic, and timekeeping validation to standardize duty rosters and capture hours for administrative reporting.
Operational coverage remained within the Fire Department, supporting station-level roster administration, on-call rotations, and shift swap workflows used by firefighters and supervisors. Governance emphasized departmental schedule controls and rule-based time capture processes, with operational ownership assigned to Fire Department workforce administrators.
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City of Boise, ID Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Boise, ID deployed Zoom for Audio Video and Web Conferencing and is using Zoom on its public website to support virtual meetings and public access. The implementation is centered on embedding Zoom meeting endpoints into cityofboise.org, enabling browser-based participation and public streaming of municipal sessions while maintaining standard Zoom meeting capabilities for staff collaboration.
The configuration leverages core Audio Video and Web Conferencing functionality including synchronous video meetings, participant chat, screen sharing, webinar-style sessions, and meeting recording for later access. Zoom is configured to support scheduling and host controls, and to provide public meeting links via the city website, aligning the application to municipal meeting workflows and virtual engagement requirements.
Operational coverage spans public-facing use on the city website and internal collaboration across municipal departments, with the application serving both external civic engagement and routine staff conferencing. Governance emphasis is on host and co-host permissions, meeting scheduling processes, and management of public access links to ensure meetings comply with municipal participation norms and access expectations.
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Collaboration | Collaboration |
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2015 | 2015 |
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City of Boise, ID Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2013 | 2013 |
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City of Boise, ID CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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City of Boise, ID ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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City of Boise, ID PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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City of Boise, ID PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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City of Boise, ID IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Boise, ID
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Boise, ID Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Boise, ID IT executives and key decision makers. This section highlights City of Boise, ID's latest recorded technology evaluations, including Tyler Munis ERP for Government ERP on 2025-09-29, Oracle Enterprise Asset Management for Enterprise Asset Management on 2025-09-25, and Trimble Cityworks AMS for Enterprise Asset Management on 2025-02-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Boise, ID digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Boise, ID Technographics
City of Boise, ID is a Government organization based in United States,
with around 2300 employees and annual revenues of $661.0 million.
City of Boise, ID operates a diverse technology stack with applications such as
Infor Lawson, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) and Zoom,
covering areas like ERP Financial, Workforce Management, Workforce Scheduling and Audio Video and Web Conferencing.
City of Boise, ID has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, UKG and Zoom Video Communications.
City of Boise, ID recently adopted applications including
Microsoft Azure Cloud Services in 2021, Zoom in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Boise, ID’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Boise, ID’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Boise, ID technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.