City of Canton, Ohio
218 Cleveland Avenue SW,
Canton, 44701, OH,
United States
Canton, 44701, OH,
United States
1 330-438-4307
Government
City of Canton, Ohio Technographics
City of Canton, Ohio Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Canton, Ohio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 925 City of Canton, Ohio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Canton, Ohio has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2009, Ticketmaster for Reservation and Booking Management in 2023, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Canton, Ohio is running and its propensity to invest more and deepen its relationship with UKG , Ticketmaster , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Canton, Ohio revenues, which have grown to $167.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Canton, Ohio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Canton, Ohio Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2009 | 2009 |
In 2009, City of Canton, Ohio implemented UKG Workforce Central (ex Kronos Workforce Central) as a Workforce Management platform. The implementation is accessed via a web-hosted portal at cantonohio.kronos.net/wfc/logon and serves the municipal workforce across city departments. The deployment aligns with typical Workforce Management use cases for public sector employers.
UKG Workforce Central was configured to provide core timekeeping, employee self-service, schedule management, and absence tracking capabilities. Configuration emphasized centralized time collection, manager approval workflows, and rule-based time and attendance calculations consistent with municipal pay policies. These functional modules support payroll and HR operational workflows and provide supervisor scheduling controls.
Operational coverage is citywide for municipal staff and is exposed through the public web logon for employees and managers, enabling shift capture and leave requests. Governance centered on centralized administration of time rules and manager approval chains to maintain payroll integrity and compliance with municipal policies. The public Kronos-hosted URL indicates a hosted access model for employee self-service and management review functions.
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Workforce Management | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ticketmaster | Legacy | Ticketmaster | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, City of Canton, Ohio implemented Ticketmaster for Reservation and Booking Management on its public website, bringing municipal event ticketing and reservations into a centralized online booking channel. The deployment is visible on the city website where Ticketmaster handles public-facing event listings and customer-facing booking workflows for municipal venues and community events.
The Ticketmaster implementation focuses on core reservation and booking capabilities typical of the category, including online event listings, ticket inventory and allocation, seat selection for mapped venues, checkout and payment orchestration, and electronic ticket delivery. Ticketmaster is configured to present schedule and pricing information within the city site, suggesting a web-embedded or hosted booking flow that routes purchasers into the Ticketmaster booking engine.
Operational responsibility is aligned to the citys event and venue operations, supporting functions such as parks and recreation and cultural services for municipal programming. Governance emphasizes centralized booking control and box office coordination, with the Reservation and Booking Management solution providing the primary interface for managing reservations, sales, and customer interactions for city-run events.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, City of Canton, Ohio deployed Microsoft 365 to provide Collaboration capabilities for municipal staff. The City of Canton, Ohio implemented Microsoft 365 and public references on the municipal website indicate tenant level adoption for office productivity and interdepartmental collaboration.
The Microsoft 365 deployment includes core Collaboration components such as Exchange Online for email, SharePoint Online for document management, OneDrive for personal file storage and Microsoft Teams for real time communication and meetings. These components support standard Collaboration workflows including document coauthoring, shared team sites, calendaring and synchronous collaboration. Restating the full application name Microsoft 365 clarifies the platform underpinning these collaboration and productivity functions.
Website references suggest integration between the municipal web presence and Microsoft 365 services to support staff productivity and content workflows, and tenant administration is likely centralized within the City IT organization to enforce controls. Effective operation in a public sector environment typically requires identity and access controls, data classification and retention policies applied within the Microsoft 365 tenant. This positions City of Canton, Ohio Microsoft 365 Collaboration as the primary cloud productivity layer supporting municipal administration, public services and internal communications.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Canton, Ohio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Canton, Ohio Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Canton, Ohio IT executives and key decision makers. This section highlights City of Canton, Ohio's latest recorded technology evaluations, including Tyler New World ERP for Government ERP on 2026-02-19, Granicus Simpleview CMS for Content Management on 2025-09-11, and Endicia for Shipping Management on 2025-02-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Canton, Ohio digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Canton, Ohio Technographics
City of Canton, Ohio is a Government organization based in United States,
with around 925 employees and annual revenues of $167.0 million.
City of Canton, Ohio operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Ticketmaster and Microsoft 365,
covering areas like Workforce Management, Reservation and Booking Management and Collaboration.
City of Canton, Ohio has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Ticketmaster and Microsoft.
City of Canton, Ohio recently adopted applications including
Ticketmaster in 2023, UKG Pro Workforce Management (Ex UKG Dimensions) in 2020 and Granicus govDelivery in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Canton, Ohio’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Canton, Ohio’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Canton, Ohio technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.