City of Charleston, SC
80 Broad Street,
Charleston, 29401, SC,
United States
Charleston, 29401, SC,
United States
1 843-577-6970
Government
City of Charleston, SC Technographics
City of Charleston, SC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Charleston, SC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 City of Charleston, SC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Charleston, SC has purchased the following applications: RecTrac for ERP Financial in 2011, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling in 2013, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Charleston, SC is running and its propensity to invest more and deepen its relationship with Vermont Systems , UKG , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Charleston, SC revenues, which have grown to $280.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Charleston, SC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Charleston, SC Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vermont Systems | Legacy | RecTrac | ERP Financial | ERP Financial Management | n/a | 2011 | 2012 |
In 2011, the City of Charleston, SC deployed Vermont Systems RecTrac, implementing RecTrac within an ERP Financial context to deliver Recreation Online for residents to register for programs, reserve facilities, and make payments. The rollout was announced in late 2011 and the public-facing Recreation Online site went live January 3, 2012, supporting parks and recreation operations and citizen-facing registration and payment workflows across the municipality.
The implementation focused on RecTrac modules for online registration and payments, configured to provide self-service registration forms, facility reservation calendars, and municipal payment checkout flows aligned with ERP Financial transaction capture. Operational scope covered the City of Charleston parks and recreation departments, with staff-facing workflows restructured to intake registrations, manage reservations, and process payments through the new Recreation Online channel.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM | n/a | 2013 | 2013 |
In 2013, the City of Charleston implemented UKG Workforce Central TeleStaff (ex Kronos TeleStaff) as its Workforce Management application for public safety staffing. The municipal deployment supports the City of Charleston, SC government organization with roughly 1,900 employees and is surfaced through a TeleStaff web portal at kronos.charleston-sc.gov.
The UKG Workforce Central TeleStaff implementation manages standard workforce management capabilities including duty scheduling, automated staffing rosters, overtime and availability rules, timekeeping for shift based roles, and shift bidding workflows commonly used by police and fire operations. Configuration is aligned to public safety use cases with schedule templates, staffing pools, and role based supervisor controls used to enforce staffing policies and on call rotations.
Operational coverage targets public safety departments, delivering schedule creation and staffing orchestration to supervisors and shift managers via the municipal TeleStaff login portal. Governance is organized around schedule and staffing controls within the application, with user access provisioned through role based administrative functions and online supervisor workflows for shift assignment and swap approvals.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, the City of Charleston, SC deployed Microsoft 365 as its Collaboration platform and is using Microsoft 365 on its website. The deployment leverages core Collaboration services including Exchange Online for municipal email, SharePoint Online for intranet and web content hosting, Microsoft Teams for real time communication and meetings, OneDrive for user file synchronization, and Azure Active Directory for identity and access management. Configuration work emphasized tenant level administration, multi factor authentication, and information governance capabilities available within Microsoft 365.
The implementation supports municipal administrative and departmental workflows across city operations, enabling content publishing on the public website alongside internal document management and team collaboration. Governance was structured around tenant administrators and group based access controls, with SharePoint site architecture and Teams provisioning used to align collaboration boundaries and record retention. The architecture is centered on cloud first Collaboration services provided by Microsoft 365, consolidating email, content management, and unified communications under a single vendor environment.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Charleston, SC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Charleston, SC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Charleston, SC IT executives and key decision makers. This section highlights City of Charleston, SC's latest recorded technology evaluations, including Oracle E-Business Suite for ERP Financial on 2024-10-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Charleston, SC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Charleston, SC Technographics
City of Charleston, SC is a Government organization based in United States,
with around 1900 employees and annual revenues of $280.0 million.
City of Charleston, SC operates a diverse technology stack with applications such as
RecTrac, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) and Microsoft 365,
covering areas like ERP Financial, Workforce Management, Workforce Scheduling and Collaboration.
City of Charleston, SC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vermont Systems, UKG and Microsoft.
City of Charleston, SC recently adopted applications including
Constant Contact Email Marketing in 2020, Intuit Mailchimp in 2020 and Granicus govDelivery in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Charleston, SC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Charleston, SC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Charleston, SC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.