City of Chicago
121 N. LaSalle Street, Room 1107,
Chicago, 60602, IL,
United States
Chicago, 60602, IL,
United States
1 312-744-4672
Government
City of Chicago Technographics
City of Chicago Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Chicago and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34767 City of Chicago employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Chicago has purchased the following applications: USIO Payments for Payment Processing in 2022, Oracle Cloud HCM for Core HR in 2016, CentralSquare Public Safety Suite - Enterprise for Computer Aided Dispatch in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Chicago is running and its propensity to invest more and deepen its relationship with Usio , Oracle , Infor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Chicago revenues, which have grown to $12.91 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Chicago intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Chicago Tech Stack and Enterprise Applications
City of Chicago ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usio | Legacy | USIO Payments | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, the City of Chicago used USIO Payments to manage municipal disbursements for the Chicago Resilient Communities Pilot, a guaranteed income program delivering five hundred dollars per month to thousands of low income households. The engagement involved a Payment Processing deployment by Usio in a U.S. municipal funds disbursement context, coordinated with GiveDirectly and AidKit to execute recurring benefits distribution.
The implementation centered on Usio’s prepaid card and disbursement platform, with explicit module usage for prepaid card issuing and disbursement. The deployment managed reload schedules and card restrictions, and employed reporting capabilities to track distributions and provide program accountability, consistent with Payment Processing functional workflows for card provisioning, reload orchestration, transaction controls, and reconciliation reporting.
Operational coverage was municipal in scope, focused on guaranteed income delivery to qualifying households under the Chicago Resilient Communities Pilot. Governance and workflow control emphasized scheduled reload management, card-level restrictions and centralized reporting to support program administration and fiscal oversight, with USIO Payments acting as the payment rail and operational platform for the pilot.
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City of Chicago HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2016 | 2017 |
In 2016, the City of Chicago implemented Oracle Cloud HCM as its Core HR system. The deployment extended an existing multi‑year engagement with Oracle that began in 2007 with a candidate experience career site and continued in 2008 with candidate management and workflow via the Staffing WebTop functionality of Oracle HCM Cloud, establishing a consistent vendor relationship for municipal HR services.
The Oracle Cloud HCM implementation consolidated Core HR functions including candidate experience and candidate management, central employee records, and staffing workflow automation. Oracle Cloud HCM was configured to support municipal HR and talent acquisition processes, applying standard Core HR functional workflows such as applicant tracking, position management, and centralized personnel data to serve the city workforce.
Operational coverage focused on citywide HR and talent acquisition across municipal departments, with the Oracle Cloud HCM instance provisioned as a cloud SaaS environment to centralize HR configuration and workforce data for approximately 34,767 employees. The deployment emphasized standardized configuration and role based access to align staffing workflows with departmental HR operations.
Governance included disciplined version upgrade and release management. The city regularly completes migrations to new Oracle Cloud HCM versions on time and under budget, indicating an established upgrade cadence and internal governance processes for rollout scheduling, testing, and operational handover.
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Employee Experience | HCM |
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2023 | 2024 |
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Learning and Development | HCM |
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2020 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2008 | 2008 |
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Workforce Management | HCM |
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2008 | 2008 |
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City of Chicago ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CentralSquare | Legacy | CentralSquare Public Safety Suite - Enterprise | Computer Aided Dispatch | ERP Services and Operations | n/a | 2020 | 2022 |
In 2020 the City of Chicago selected CentralSquare Public Safety Suite - Enterprise as its enterprise Computer Aided Dispatch solution through the Chicago Office of Emergency Management and Communications, signing a $74.9M CAD Mobile and Analytics agreement to unify police and fire dispatch across the city and improve situational awareness for 2.7 million residents. The procurement and contract value are documented in the CentralSquare press release and city oversight reporting, and the new CAD go live was scheduled for late 2022 per oversight filings.
The CentralSquare Public Safety Suite - Enterprise implementation centers on three explicit components, Computer Aided Dispatch, Mobile, and Analytics. Computer Aided Dispatch is described as the core module for call intake and dispatch workflow, Mobile provides field responder access to incident data and mapping, and Analytics supplies operational reporting and situational awareness capabilities to public safety leadership.
Operational scope is citywide, covering police and fire dispatch functions under the Office of Emergency Management and Communications, with the project positioned as an enterprise level consolidation of dispatch workflows. The documentation ties the deployment schedule to city oversight, noting a planned go live in late 2022, and frames the initiative as intended to centralize dispatch operations and improve cross agency situational awareness.
Governance and rollout planning referenced in oversight reporting indicate central project oversight by city agencies, contract management at the municipal level, and phased operational readiness leading to the scheduled late 2022 go live. The narrative links the City of Chicago, CentralSquare Public Safety Suite - Enterprise, Computer Aided Dispatch, and emergency dispatch business functions without prescribing specific technical integrations beyond the named modules.
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Non Profit ERP | ERP Services and Operations |
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2010 | 2010 |
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City of Chicago Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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City of Chicago Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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City of Chicago Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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City of Chicago CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2021 | 2022 |
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CRM | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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City of Chicago ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2009 | 2009 |
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City of Chicago IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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City of Chicago CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City of Chicago
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director, HR & Finance | Director | HR | |
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Acting CIO | CXO | IT | |
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Managing Deputy CIO, Enterprise Applications | CXO | IT | |
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CFO | CXO | Finance | |
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CHRO | CXO | HR | |
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Director of Finance & Administration | Director | Finance | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by City of Chicago Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Chicago IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Chicago digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Chicago Technographics
City of Chicago is a Government organization based in United States,
with around 34767 employees and annual revenues of $12.91 billion.
City of Chicago operates a diverse technology stack with applications such as
USIO Payments, Oracle Cloud HCM and CentralSquare Public Safety Suite - Enterprise,
covering areas like Payment Processing, Core HR and Computer Aided Dispatch.
City of Chicago has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Usio, Oracle and CentralSquare.
City of Chicago recently adopted applications including
Infor CloudSuite Public Sector Employee Relations in 2023, USIO Payments in 2022 and Avolve ProjectDox in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Chicago’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Chicago’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Chicago technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.