List of CentralSquare Public Safety Suite - Enterprise Customers
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Since 2010, our global team of researchers has been studying CentralSquare Public Safety Suite - Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CentralSquare Public Safety Suite - Enterprise for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CentralSquare Public Safety Suite - Enterprise for Computer Aided Dispatch include: City of Chicago, a United States based Government organisation with 34767 employees and revenues of $12.91 billion, Gwinnett County, GA, a United States based Government organisation with 5300 employees and revenues of $2.30 billion, Bradley County 911 United States, a United States based Government organisation with 40 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using CentralSquare Public Safety Suite - Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bradley County 911 United States | Government | 40 | $3M | United States | CentralSquare | CentralSquare Public Safety Suite - Enterprise | Computer Aided Dispatch | 2024 | n/a | In 2024 Bradley County 911 announced it will transition to CentralSquare Public Safety Suite - Enterprise, adopting a cloud-based deployment to support core Computer Aided Dispatch operations. The August 2024 announcement specifies included modules and identifies a planned cloud go-live in 2025 for the county agency that serves approximately 101,000 residents. CentralSquare Public Safety Suite - Enterprise implementation will include Computer Aided Dispatch, Records Management, Mobile and Jail modules as stated in the vendor press release. Functional capabilities aligned to the Computer Aided Dispatch category are expected to cover call-taking, incident creation, unit assignment, real-time unit status and mapping, while Records Management and Mobile modules will extend incident workflows into records and field data exchange for dispatch and response teams. The vendor release describes a cloud-based architecture with a 2025 cloud go-live, indicating a centralized, cloud-hosted operational model for dispatch and records services. Operational coverage is focused on Bradley County 911 functions including dispatch, records management, mobile field operations and jail management, and the initiative is explicitly positioned to improve data accessibility, cybersecurity and response times. The announcement frames the work as an agency-wide rollout initiated in 2024 with execution toward a 2025 production date, implying phased implementation and cutover sequencing consistent with Computer Aided Dispatch programs. Governance emphasis in the release centers on data access controls and cybersecurity alignment, which will require configuration of access roles, incident workflow standardization and operational procedure updates for dispatch and records personnel. | |
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City of Chicago | Government | 34767 | $12.9B | United States | CentralSquare | CentralSquare Public Safety Suite - Enterprise | Computer Aided Dispatch | 2020 | n/a | In 2020 the City of Chicago selected CentralSquare Public Safety Suite - Enterprise as its enterprise Computer Aided Dispatch solution through the Chicago Office of Emergency Management and Communications, signing a $74.9M CAD Mobile and Analytics agreement to unify police and fire dispatch across the city and improve situational awareness for 2.7 million residents. The procurement and contract value are documented in the CentralSquare press release and city oversight reporting, and the new CAD go live was scheduled for late 2022 per oversight filings. The CentralSquare Public Safety Suite - Enterprise implementation centers on three explicit components, Computer Aided Dispatch, Mobile, and Analytics. Computer Aided Dispatch is described as the core module for call intake and dispatch workflow, Mobile provides field responder access to incident data and mapping, and Analytics supplies operational reporting and situational awareness capabilities to public safety leadership. Operational scope is citywide, covering police and fire dispatch functions under the Office of Emergency Management and Communications, with the project positioned as an enterprise level consolidation of dispatch workflows. The documentation ties the deployment schedule to city oversight, noting a planned go live in late 2022, and frames the initiative as intended to centralize dispatch operations and improve cross agency situational awareness. Governance and rollout planning referenced in oversight reporting indicate central project oversight by city agencies, contract management at the municipal level, and phased operational readiness leading to the scheduled late 2022 go live. The narrative links the City of Chicago, CentralSquare Public Safety Suite - Enterprise, Computer Aided Dispatch, and emergency dispatch business functions without prescribing specific technical integrations beyond the named modules. | |
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Gwinnett County, GA | Government | 5300 | $2.3B | United States | CentralSquare | CentralSquare Public Safety Suite - Enterprise | Computer Aided Dispatch | 2019 | n/a | In 2019 Gwinnett County, GA signed for CentralSquare Public Safety Suite - Enterprise to procure Computer Aided Dispatch capabilities alongside Records Management and Mobile systems, establishing a unified public safety application footprint for sheriff, police, fire and EMS. The procurement was positioned to create a fully interoperable multi-agency dispatch and records environment across county public safety agencies. CentralSquare Public Safety Suite - Enterprise was implemented with explicit modules for Computer Aided Dispatch, Records Management and Mobile operations, enabling incident intake, unit assignment and field responder access to shared incident records. Configuration work focused on aligning CAD workflows with records lifecycle processes and mobile incident updates, supporting consolidated call-taking, dispatch sequencing and records entry consistent with public safety operational terminology. Operational coverage centered on cross-agency interoperability across sheriff, police, fire and EMS within Gwinnett County, with the vendor citing improved connectivity and information sharing across the Atlanta metro as an expected outcome. Integration efforts emphasized real-time data exchange between dispatch, records and mobile endpoints to enable synchronized situational awareness and multi-agency coordination. Governance changes and workflow restructuring accompanied the deployment, with county-level coordination to standardize incident taxonomy, access controls and interagency information sharing protocols. The vendor press release explicitly lists improved connectivity and information sharing across the Atlanta metro as an expected outcome of the CentralSquare Public Safety Suite - Enterprise deployment. |
Buyer Intent: Companies Evaluating CentralSquare Public Safety Suite - Enterprise
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