City of Hampton
22 Lincoln Street,
Hampton, 23669, VA,
United States
Hampton, 23669, VA,
United States
1 757-727-8311
Government
City of Hampton Technographics
City of Hampton Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Hampton and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1919 City of Hampton employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Hampton has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2016, ResNexus Booking for Reservation and Booking Management in 2021, Quiq Bots & AI for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Hampton is running and its propensity to invest more and deepen its relationship with UKG , ResNexus , Quiq or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Hampton revenues, which have grown to $413.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Hampton intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Hampton Tech Stack and Enterprise Applications
City of Hampton HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2016 | 2016 |
In 2016, City of Hampton implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) to standardize municipal time collection and maintain payroll-ready attendance records. The deployment targeted HR and payroll functions across municipal departments, establishing UKG Workforce Central Timekeeper as the citywide Time and Attendance system for timekeepers, supervisors, and HR administrators.
Configuration work emphasized Time and Attendance capabilities typical to the category, including electronic punch capture, timecard edit and approval workflows, exception handling, rule-based time calculations, scheduling and accrual tracking. The implementation included role-based timekeeper and supervisor workflows, automated enforcement of local pay and time rules, and configuration of accruals and exception reports to reflect municipal policies.
Implementation ownership is recorded as an HR Associate led Kronos Time implementation, indicating HR-led configuration, timekeeper training, and operational rollout. Governance changes focused on defining timekeeper responsibilities, approval chains, audit controls for timecard edits, and operational processes to align municipal attendance policy with system controls.
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Workforce Management | HCM |
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2016 | 2016 |
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City of Hampton ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 the City of Hampton implemented ResNexus Booking on its public website to enable online reservations and public-facing scheduling. ResNexus Booking was deployed to provide Reservation and Booking Management capability for the municipality, delivering web-based access to booking workflows for residents and visitors.
ResNexus Booking was configured to support core reservation and booking management functions such as online reservation forms, calendar and availability management, resource scheduling, and customer record capture, using the vendor’s administration console for configuration and inventory control. The deployment used the ResNexus Booking application embedded on the City of Hampton website, aligning the application’s standard SaaS delivery model with web-hosted booking pages for end users.
Operational ownership was maintained through municipal administrators who manage booking rules, availability windows, and content within the ResNexus Booking admin interface, with public access routed through the City of Hampton website. Governance centered on web-based publishing and administrative controls inside ResNexus Booking to coordinate public bookings and keep booking configuration centralized under city administrators.
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City of Hampton AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quiq | Legacy | Quiq Bots & AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 the City of Hampton deployed Quiq Bots & AI on its public website. The City of Hampton implemented Quiq Bots & AI, a Chatbots and Conversational AI application, to provide front line citizen engagement for general inquiries and to initiate service requests through the municipal web channel.
Deployment centered on a web embedded chat interface backed by a cloud conversational engine, configured with intent recognition and scripted dialog flows to handle frequently asked questions and routine transactions. The implementation included automated response templates, session continuity across page navigation, and escalation paths to human staff for complex issues.
Operational ownership is aligned to municipal IT and communications teams who manage conversational content, routing rules, and escalation workflows, with governance focused on message accuracy and handoff procedures. The Quiq Bots & AI deployment covers citizen facing touchpoints on the official Hampton website and embeds conversational workflows into existing municipal customer engagement processes.
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City of Hampton Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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City of Hampton CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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City of Hampton ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Hampton TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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City of Hampton IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City of Hampton CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Hampton
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Administration | Director | Finance | |
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Director of Finance | Director | Finance | |
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Senior Human Resources Manager | Manager | HR | |
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Human Resources Director | Director | HR | |
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Senior Human Resources Manager | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Chief Information Officer | CXO | IT | |
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Customer Service Specialist | Manager | Customer Service | |
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Marketing Specialist | Manager | Marketing | |
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Marketing/Development Manager | Manager | Marketing | |
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Team Leader, 311 Contact Center | Manager | Customer Service | |
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Apps Being Evaluated by City of Hampton Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Hampton IT executives and key decision makers. This section highlights City of Hampton's latest recorded technology evaluations, including CDK Global DMS for Dealership Management on 2024-06-28 and UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling on 2024-05-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Hampton digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-28 | City of Hampton | Evaluated | CDK Global | CDK Global DMS | Dealership Management | ERP Services and Operations |
| 2024-05-30 | City of Hampton | Evaluated | UKG | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM |
FAQ - APPS RUN THE WORLD City of Hampton Technographics
City of Hampton is a Government organization based in United States,
with around 1919 employees and annual revenues of $413.0 million.
City of Hampton operates a diverse technology stack with applications such as
UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper), ResNexus Booking and Quiq Bots & AI,
covering areas like Time and Attendance, Reservation and Booking Management and Chatbots and Conversational AI.
City of Hampton has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, ResNexus and Quiq.
City of Hampton recently adopted applications including
ResNexus Booking in 2021, Cloudflare CDN in 2021 and Quiq Bots & AI in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Hampton’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Hampton’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Hampton technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.