Hampton, 23669, VA,
United States
City of Hampton, VA Technographics
City of Hampton, VA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Hampton, VA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1919 City of Hampton, VA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Hampton, VA has purchased the following applications: GovernmentJobs ATS for Applicant Tracking System in 2020, Tyler Munis ERP for Government ERP in 2024, Quiq Bots & AI for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Hampton, VA is running and its propensity to invest more and deepen its relationship with GovernmentJobs , Tyler Technologies , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Hampton, VA revenues, which have grown to $413.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Hampton, VA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Hampton, VA Tech Stack and Enterprise Applications
City of Hampton, VA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GovernmentJobs | Legacy | GovernmentJobs ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
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Core HR | HCM |
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2022 | 2023 |
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Payroll | HCM |
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2022 | 2023 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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City of Hampton, VA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2024 | 2024 |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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City of Hampton, VA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quiq | Legacy | Quiq Bots & AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 the City of Hampton deployed Quiq Bots & AI on its public website. The City of Hampton implemented Quiq Bots & AI, a Chatbots and Conversational AI application, to provide front line citizen engagement for general inquiries and to initiate service requests through the municipal web channel.
Deployment centered on a web embedded chat interface backed by a cloud conversational engine, configured with intent recognition and scripted dialog flows to handle frequently asked questions and routine transactions. The implementation included automated response templates, session continuity across page navigation, and escalation paths to human staff for complex issues.
Operational ownership is aligned to municipal IT and communications teams who manage conversational content, routing rules, and escalation workflows, with governance focused on message accuracy and handoff procedures. The Quiq Bots & AI deployment covers citizen facing touchpoints on the official Hampton website and embeds conversational workflows into existing municipal customer engagement processes.
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City of Hampton, VA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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City of Hampton, VA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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City of Hampton, VA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Hampton, VA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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City of Hampton, VA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City of Hampton, VA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Hampton, VA
Apps Being Evaluated by City of Hampton, VA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-20 | City of Hampton, VA | Evaluated | TimeXtender | TimeXtender | Data Warehouse | Analytics and BI |
| 2024-06-28 | City of Hampton, VA | Evaluated | CDK Global | CDK Global DMS | Dealership Management | ERP Services and Operations |
| 2024-05-30 | City of Hampton, VA | Evaluated | UKG | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM |