City of Henderson
240 S. Water St,
Henderson, 89015, NV,
United States
Henderson, 89015, NV,
United States
1 702-267-2323
Government
City of Henderson Technographics
City of Henderson Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Henderson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1901 City of Henderson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Henderson has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2010, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Henderson is running and its propensity to invest more and deepen its relationship with IBM , Arcadis , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Henderson revenues, which have grown to $554.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Henderson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Henderson Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, the City of Henderson implemented IBM Maximo as its Enterprise Asset Management application to support municipal utility asset operations. The Department of Utility Services confronted a brittle integration between Esri ArcGIS Enterprise and IBM Maximo that required extensive manual effort to maintain and produced ongoing data discrepancies, prompting a move toward a productized integration approach to reduce technical debt and stabilize asset datasets.
The IBM Maximo deployment focused on core Enterprise Asset Management capabilities, including centralized asset registry, work order management, preventive maintenance scheduling, and spatial linkage of utility assets to support field inspection and operations workflows. Configuration emphasized canonical asset identifiers, attribute normalization, and synchronization rules to ensure the Maximo asset model aligned with GIS feature schemas and service territory classifications.
Integration work centered on replacing ad hoc custom Python scripting with a productized integration solution, using Geonexus to orchestrate bidirectional synchronization between Esri ArcGIS Enterprise and IBM Maximo. The integration scope covered asset geometry and attribute synchronization, work order creation and status updates, and attachment or inspection record associations, all implemented for the City of Henderson Department of Utility Services and supporting city utility operations.
Governance and process changes accompanied the technical implementation, with formalized data mapping, stewardship roles, scheduled synchronization cadences, and change control for schema adjustments to reduce manual reconciliation. Implementation planning emphasized testing of mapping logic, rollback procedures for synchronization exceptions, and operational handoff to utility business analysts for ongoing quality control.
As stated by City of Henderson stakeholders, the shift to a productized integration eliminated technical debt tied to bespoke scripts, improved data quality across spatial and asset systems, and increased organizational efficiency in asset management and field operations. The IBM Maximo Enterprise Asset Management implementation therefore functioned as the system of record for utility assets while the integrated Esri ArcGIS Enterprise maintained authoritative spatial context.
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Enterprise Asset Management | ERP Services and Operations |
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2024 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, City of Henderson implemented LiveHelpNow Live Chat. LiveHelpNow Live Chat is deployed on cityofhenderson.com and serves as the municipality's Chatbots and Conversational AI channel for front end citizen engagement and web based inquiry handling.
The implementation centers on the LiveHelpNow Live Chat widget embedded in the city web portal, providing real time messaging and session transcript capture consistent with Chatbots and Conversational AI functionality. Configuration appears focused on automated response flows and escalation to live operators, aligning with standard web chat workflows for public sector customer service.
Operational coverage extends to the city website contact flows and is positioned to support municipal customer service teams and departmental inquiry routing across municipal services. The deployment is structured as a web channel for citizen requests, providing a persistent chat interface on informational pages and contact pages of the site.
Governance and ongoing management are handled through municipal customer service and web operations, with control over response protocols, canned responses, and transcript retention embedded in the LiveHelpNow Live Chat configuration. The installation emphasizes real time citizen interaction on the public website without public disclosure of additional integrations or backend systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Henderson deployed Cisco Webex Meetings, implementing Cisco Webex Meetings in the Audio Video and Web Conferencing category. The implementation is surfaced on the city's public website to provide web-based access to scheduled public sessions and internal conferencing events, and it serves municipal departments that host public meetings and citizen engagement sessions.
Configuration focused on standard Audio Video and Web Conferencing capabilities within Cisco Webex Meetings, including browser join flows, video and audio conferencing, screen sharing, and meeting scheduling and registration workflows. The website integration exposes attendee join and registration flows through web-facing components, aligning the application with public meeting publishing and access controls.
Operational governance centered on city meeting management practices, with departments standardizing scheduling and public access controls and publishing meeting sessions via the website. The setup emphasizes application-level conferencing controls and web-embedded access for public sessions, positioning Cisco Webex Meetings as the city’s primary web-facing conferencing layer.
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2009 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2011 | 2012 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Henderson
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Henderson Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Henderson Technographics
City of Henderson is a Government organization based in United States,
with around 1901 employees and annual revenues of $554.0 million.
City of Henderson operates a diverse technology stack with applications such as
IBM Maximo, LiveHelpNow Live Chat and Cisco Webex Meetings,
covering areas like Enterprise Asset Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
City of Henderson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, LiveHelpNow and Cisco Systems.
City of Henderson recently adopted applications including
Arcadis EAM in 2024, DocuSign eSignature in 2021 and Rackspace Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Henderson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Henderson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Henderson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.