Lakewood, 80226, CO,
United States
City of Lakewood Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Lakewood and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 City of Lakewood employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Lakewood has purchased the following applications: CentralSquare Superion NaviLine for Government ERP in 2019, GOGov Citizen Request Management (CRM) for Citizen Engagement in 2014, Esri Arcgis for Geographic Information System in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Lakewood is running and its propensity to invest more and deepen its relationship with CentralSquare , GOGov , Esri or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Lakewood revenues, which have grown to $282.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Lakewood intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CentralSquare | Legacy | CentralSquare Superion NaviLine | Government ERP | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, the City of Lakewood implemented CentralSquare Superion NaviLine, a Government ERP. The Division of Purchasing, the Department of Finance, and the Division of Information Systems jointly reviewed the deployment and participated in procurement and ongoing governance discussions.
CentralSquare Superion NaviLine is a Government ERP solution commonly configured to support municipal financial management, utility billing, procurement and permitting workflows, and records and asset management functions typical in city operations. The CentralSquare Superion NaviLine deployment emphasizes core transaction processing, general ledger and receivables capabilities, and modular configuration to align with departmental business processes in finance and operations.
A formal review by the Division of Purchasing in conjunction with the Department of Finance and the Division of Information Systems produced a letter of recommendation and a request to renew contracting for maintenance and support. The City submitted a renewal request for CentralSquare Company in an amount not to exceed $80,000 to provide program updates and technical support for the City's NaviLine software applications, with the contract period defined as February 1, 2021 through January 31, 2022, and CentralSquare Company designated as the sole source for maintenance and support.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GOGov | Legacy | GOGov Citizen Request Management (CRM) | Citizen Engagement | CRM | n/a | 2014 | 2014 |
In 2014, the City of Lakewood implemented GOGov Citizen Request Management (CRM) to centralize municipal service intake and resident reporting. The deployment provided a centralized CRM 311 portal and a branded mobile app for residents to report infrastructure, parks, and public-safety related requests, aligning the project with the Citizen Engagement category.
GOGov Citizen Request Management (CRM) was configured to support case intake, automated routing and assignment, status tracking, and staff dashboards. The implementation emphasized mobile-first reporting workflows, standardized request categories for Public Works and Parks, and configurable notification and escalation rules to support operational response.
The system now supports over 100 staff users and handles more than 10,000 requests annually, servicing CRM, Public Works, Parks, and public-safety related functions across the city. Operational users span municipal service teams responsible for field response and request resolution.
Rollout included branded resident-facing interfaces and internal process changes to centralize request handling, improving coordination and response times for issues such as illegal encampments and abandoned shopping carts.
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2022 | 2022 |
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