List of GOGov Citizen Request Management (CRM) Customers
Islandia, 11749, NY,
United States
Since 2010, our global team of researchers has been studying GOGov Citizen Request Management (CRM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GOGov Citizen Request Management (CRM) for Citizen Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GOGov Citizen Request Management (CRM) for Citizen Engagement include: City of Lakewood, a United States based Government organisation with 900 employees and revenues of $282.0 million, City of Hayward, a United States based Government organisation with 910 employees and revenues of $169.0 million, Midway City Sanitary District United States, a United States based Government organisation with 34 employees and revenues of $18.0 million, City Of Lincoln, a United States based Government organisation with 75 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using GOGov Citizen Request Management (CRM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GOGov Citizen Request Management (CRM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Hayward | Government | 910 | $169M | United States | GOGov | GOGov Citizen Request Management (CRM) | Citizen Engagement | 2014 | n/a |
In 2014, City of Hayward implemented GOGov Citizen Request Management (CRM). The deployment targeted municipal citizen intake and request tracking under the Citizen Engagement category, centralizing service requests across customer-facing functions and public service departments.
GOGov Citizen Request Management (CRM) was configured to support web and mobile intake, case lifecycle management, configurable workflows, attachment and photo capture, role based routing, status communications, and audit trails. Functional modules implemented included a citizen portal for request submission, case assignment and escalation, departmental work queues, and reporting capabilities aligned with municipal citizen engagement workflows.
The CRM integrated with Hayward's existing enterprise stack, interfacing with ESRI ArcGIS for geospatial mapping and location enabled requests, Microsoft SQL Server for backend data storage and retrieval, and ESRI ArcGIS Server for published mapping services. Operational integrations also supported Microsoft Exchange for notification workflows, and the CRM coexisted with specialty systems in the enterprise catalog such as Go-Enforce and CRM Govor for code enforcement case records, Accela Access Hayward for customer relations data, Granicus Legistar for legislative records, Crywolf for alarm billing, and HLP/Chameleon for animal control management.
IT served as the primary data custodian while departmental custodians included Code Enforcement, Public Safety, Animal Control and Customer Relations which maintained request level data. System data collection and update cadences aligned with the cataloged rhythms of existing systems, with most transactional sources updated daily and geospatial services refreshed on daily to weekly cycles via ArcGIS Server and Microsoft SQL Server.
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City of Lakewood | Government | 900 | $282M | United States | GOGov | GOGov Citizen Request Management (CRM) | Citizen Engagement | 2014 | n/a |
In 2014, the City of Lakewood implemented GOGov Citizen Request Management (CRM) to centralize municipal service intake and resident reporting. The deployment provided a centralized CRM 311 portal and a branded mobile app for residents to report infrastructure, parks, and public-safety related requests, aligning the project with the Citizen Engagement category.
GOGov Citizen Request Management (CRM) was configured to support case intake, automated routing and assignment, status tracking, and staff dashboards. The implementation emphasized mobile-first reporting workflows, standardized request categories for Public Works and Parks, and configurable notification and escalation rules to support operational response.
The system now supports over 100 staff users and handles more than 10,000 requests annually, servicing CRM, Public Works, Parks, and public-safety related functions across the city. Operational users span municipal service teams responsible for field response and request resolution.
Rollout included branded resident-facing interfaces and internal process changes to centralize request handling, improving coordination and response times for issues such as illegal encampments and abandoned shopping carts.
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City Of Lincoln | Government | 75 | $7M | United States | GOGov | GOGov Citizen Request Management (CRM) | Citizen Engagement | 2021 | n/a |
In 2021, the City of Lincoln implemented GOGov Citizen Request Management (CRM) to modernize citizen-facing CRM and permitting workflows, using the application as a Citizen Engagement solution across municipal operations. City of Lincoln implemented GOGov Citizen Request Management (CRM) to centralize intake and visibility for public requests and permits and to connect service queues across CRM, permitting, and code enforcement business functions.
The deployment combined GOGov Citizen Request Management 311 with Citizen Notifications, Code Enforcement, and Online Permitting as core functional modules. Configuration emphasized centralized service request intake, digital permit submission and review workflows, case tracking for code enforcement matters, and automated citizen notifications to close the communication loop with residents.
These modules were configured to operate across departments in Lincoln, consolidating workflows for public works, permitting, and code enforcement into a unified case management and permitting fabric. Operational coverage included municipal service request handling and permitting business processes, and governance incorporated regular reporting flows to the City Council to increase oversight and transparency.
Since adopting GOGov in 2021 the city reports faster citizen responses, streamlined permitting and case tracking, and improved transparency through regular reporting to the City Council. The implementation aligned Citizen Engagement tooling with permitting and enforcement workflows to provide a single source of record for citizen requests and municipal case status updates.
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Government | 34 | $18M | United States | GOGov | GOGov Citizen Request Management (CRM) | Citizen Engagement | 2025 | n/a |
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Buyer Intent: Companies Evaluating GOGov Citizen Request Management (CRM)
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