New Haven, 6510, CT,
United States
City of New Haven Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of New Haven and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 City of New Haven employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of New Haven has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, Tyler Munis ERP for Government ERP in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of New Haven is running and its propensity to invest more and deepen its relationship with UKG , Tyler Technologies , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of New Haven revenues, which have grown to $606.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of New Haven intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016 the City of New Haven deployed UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management solution. The application is surfaced on the city portal at https://newhavenct.kronos.net/wfc, providing a web based access point for employees and supervisors to manage timekeeping and related workforce processes. The deployment centralizes time and attendance and scheduling functions, supporting municipal payroll and labor tracking requirements for city staff. The City of New Haven implementation positions UKG Workforce Central as the authoritative system of record for employee hours and scheduling across municipal departments.
UKG Workforce Central was configured to deliver core Workforce Management capabilities, including time and attendance capture, shift scheduling, leave management, manager approval workflows, employee self service, and labor reporting. The solution is delivered through the vendor hosted web portal at newhavenct.kronos.net/wfc, enabling browser based access and centrally stored workforce data to support operational scheduling and compliance. Governance emphasis for the rollout included role based access controls and supervisor approval chains to standardize timekeeping and scheduling processes across departments. The implementation reflects a municipal focused configuration of UKG Workforce Central, aligning Workforce Management workflows with city operations and administrative controls.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, the City of New Haven deployed Tyler Munis ERP as its Government ERP to centrally manage municipal budgeting and financial operations. The City of New Haven uses Tyler Munis ERP for computerized monitoring of its budget and actual expenditures and revenues against the budget, applying citywide financial controls across departments and governance bodies.
The implementation emphasizes budgetary control and transactional posting discipline, with Tyler Munis ERP configured to enforce rigorous encumbrance and posting requirements at the line item level. The system supports budget versus actual reporting and routine fiscal controls consistent with municipal accounting workflows.
Operational coverage includes all City departments and the Board of Alders, with a formal monthly distribution of budget to actual performance status delivered to departmental stakeholders and the Board of Alders. Governance is operationalized through standardized posting and encumbrance workflows that embed budgetary oversight into regular departmental financial processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 City of New Haven deployed Zoom to provide Audio Video and Web Conferencing capabilities embedded on its public website. Zoom is used to surface meeting access and live video for municipal communications and to support internal collaboration across city departments.
The implementation leverages Zoom meeting and webinar functionality to deliver scheduled sessions, join by link workflows, host controls, and participant audio and video streams through site embedded interfaces. Configuration follows standard Audio Video and Web Conferencing patterns, including meeting scheduling, access control for public sessions, and web client embedding to allow browser based joining without mandatory desktop clients.
Integration is centered on the city website where Zoom meeting links and embedded sessions present public facing access to meetings and broadcasts. Operational ownership is managed by municipal IT and communications functions, responsible for scheduling, access governance, and session moderation while the platform supports both public meeting broadcasting and internal departmental collaboration.
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Utilities Customer Care and Billing | CRM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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