City of Pasadena
Pasadena City Hall 100 N. Garfield Ave.,
Pasadena, 91101, CA,
United States
Pasadena, 91101, CA,
United States
1 626-744-7311
Government
City of Pasadena Technographics
City of Pasadena Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Pasadena and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 City of Pasadena employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Pasadena has purchased the following applications: Legal Files Matter and Legal Case Management for Case Management in 2005, LiveChat for Chatbots and Conversational AI in 2017, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Pasadena is running and its propensity to invest more and deepen its relationship with Legal Files Software , Tyler Technologies , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Pasadena revenues, which have grown to $898.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Pasadena intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Pasadena Tech Stack and Enterprise Applications
City of Pasadena ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legal Files Software | Legacy | Legal Files Matter and Legal Case Management | Case Management | ERP Services and Operations | n/a | 2005 | 2006 |
In 2005 City of Pasadena ran an RFP and implemented Legal Files Matter and Legal Case Management. The Office of the City Attorney and Prosecutor began operational use in January 2006 to manage civil, prosecution and claims matters, as part of a municipal Case Management deployment in the United States.
The Legal Files Matter and Legal Case Management implementation consolidated case and document management functions, delivering calendaring, task tracking and document retrieval capabilities and provisioning support for electronic filing to reduce paper handling. Configuration emphasized matter lifecycle workflows, centralized document repositories, deadline and calendar management, and role-based access aligned to prosecutorial and civil legal workflows.
Rollout followed the RFP timeline with the City Attorney office as the primary operational owner and the system supporting legal business functions across civil, prosecution and claims workflows. The implementation improved calendaring, task tracking and document retrieval and supported the city’s move toward e-files and reduced paper.
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Government ERP | ERP Services and Operations |
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2014 | 2015 |
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City of Pasadena AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 City of Pasadena implemented LiveChat on its public website. LiveChat is deployed as a web facing conversational interface in the Chatbots and Conversational AI category to capture constituent inquiries and provide real time chat across municipal web pages.
The LiveChat deployment leverages the vendor web chat widget and standard Chatbots and Conversational AI capabilities, including live agent handoff, canned responses, automated greetings, and chat transcript capture. Configuration supports routing incoming chats into municipal service queues and enabling follow up through email or internal case workflows, aligning with online service intake for departments that handle constituent requests.
Operational governance is managed by the city web and digital services team, with administrative controls for agent access, canned response libraries, and transcript retention applied to the public site. City of Pasadena LiveChat Chatbots and Conversational AI implementation follows a widget based architecture and centralized administration model for constituent engagement on the municipal website.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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City of Pasadena Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, the City of Pasadena deployed Zoom to provide Audio Video and Web Conferencing capabilities exposed on its municipal website. Zoom is embedded on city web pages to present meeting join links and browser-based access for public hearings, council meetings, and city staff collaboration.
The implementation uses Zoom as a cloud-hosted conferencing platform and browser client, surfaced through the City of Pasadena website to support live participation and recorded sessions for public-facing events. Operational coverage centers on municipal departments and public engagement functions, with scheduling and website publication workflows organized around the embedded Zoom meeting links and web join flows.
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Collaboration | Collaboration |
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2015 | 2015 |
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City of Pasadena Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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City of Pasadena CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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City of Pasadena TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2014 | 2014 |
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City of Pasadena PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2014 | 2014 |
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City of Pasadena IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Pasadena
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance | Director | Finance | |
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Treasurer and Deputy Finance Director | Director | Finance | |
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Senior Accountant | Manager | Finance | |
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Apps Being Evaluated by City of Pasadena Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Pasadena IT executives and key decision makers. This section highlights City of Pasadena's latest recorded technology evaluations, including Tyler Munis ERP for Government ERP on 2025-03-01 and CDK Global DMS for Dealership Management on 2024-10-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Pasadena digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-01 | City of Pasadena | Evaluated | Tyler Technologies | Tyler Munis ERP | Government ERP | ERP Services and Operations |
| 2024-10-29 | City of Pasadena | Evaluated | CDK Global | CDK Global DMS | Dealership Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City of Pasadena Technographics
City of Pasadena is a Government organization based in United States,
with around 2000 employees and annual revenues of $898.0 million.
City of Pasadena operates a diverse technology stack with applications such as
Legal Files Matter and Legal Case Management, LiveChat and Zoom,
covering areas like Case Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
City of Pasadena has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Legal Files Software, LiveChat, Inc. and Zoom Video Communications.
City of Pasadena recently adopted applications including
Zoom in 2021, Google Cloud Platform (GCP) in 2021 and Algolia Search in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Pasadena’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Pasadena’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Pasadena technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.