City of Providence
25 Dorrance Street,
Providence, 2903, RI,
United States
Providence, 2903, RI,
United States
1 401-680-5000
Government
City of Providence Technographics
City of Providence Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Providence and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5111 City of Providence employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Providence has purchased the following applications: Infor Lawson for ERP Financial in 2015, JivoChat for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Providence is running and its propensity to invest more and deepen its relationship with Infor , JivoChat , Nub Games or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Providence revenues, which have grown to $951.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Providence intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Providence Tech Stack and Enterprise Applications
City of Providence ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, the City of Providence implemented Infor Lawson as its ERP Financial platform. City of Providence Infor Lawson ERP Financial covers Finance, Purchasing, HR and Payroll functions for municipal operations supporting over 5,000 employees, 2,500 retirees and ten distinct companies, with an on premises hosted instance and over 250 Portal users serving city departments, Providence Schools and the Providence Water Supply Board.
Infor Lawson provides Finance and Accounting modules including annual budgeting across ten companies totaling $750M, General Ledger and Project Accounting, accounts payable processing approximately 30,000 vendor payments annually, and accounts receivable fed by the tax collection system, permitting and licensing systems as well as fines and fees. Financial reporting and analytics are integrated into Crystal Reports, DashboardGear, SQL and LBI to support operational dashboards and statutory reports. The Purchasing module manages requisition to purchase order workflows, multi step approval processes, electronic delivery of documents, vendor management and bidding for roughly $350M in annual procurement.
Human Resources and Payroll capabilities in Infor Lawson include personnel administration for over 5,000 employees and 2,500 retirees, Employee and Manager Self Service, benefits administration and dependent management, position history and position control and assignment. Payroll covers payroll processing, absence management, interfaces to timekeeping systems, custom time entry and approval processes, interfaces to electronic pay advices, benefit plans and insurance coverages, and ACA compliance and reporting. The configuration centralizes HR data, position control and payroll transaction processing inside the ERP Financial environment.
Operational integrations documented for the Infor Lawson implementation include banking services, timekeeping system interfaces, connections to the tax collection, permitting and licensing systems, and reporting pipelines into Crystal Reports, DashboardGear, SQL and LBI. Governance is enforced through configured approval workflows for purchasing and time entry, vendor management controls and position control procedures that tie personnel assignments to payroll and budgeting. The on premises Infor Lawson installation reflects a centralized municipal ERP Financial architecture supporting cross department transactional workloads and consolidated reporting.
|
City of Providence AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 City of Providence implemented JivoChat on its municipal website, deploying a conversational interface to support resident inquiries and online service access. The implementation used JivoChat as the primary Chatbots and Conversational AI solution for web-based citizen engagement, bringing a live chat and automated response capability to public-facing pages.
The deployment centered on the JivoChat web chat widget and standard conversational features common to Chatbots and Conversational AI, including live agent handoff, scripted responses, automated conversation triggers based on page context, session-based visitor identification, and contact capture for follow up. Configuration emphasized lightweight front-end integration and widget customization to match municipal branding and page-level engagement rules.
Operationally the JivoChat instance was hosted as a website-embedded service and managed by the City of Providence IT and customer service teams, covering public-facing site sections where residents seek permits, payments, and service information. No third-party system integrations were specified in source documentation, so the implementation focused on in-browser chat, agent workflows, and data capture within the JivoChat environment.
Governance concentrated on administrative control and message templates managed by city communications and support staff, with scope limited to web channel engagement rather than enterprise-wide conversational programs. The narrative reflects a targeted municipal adoption of JivoChat as the City of Providence web chat solution within the Chatbots and Conversational AI category.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
City of Providence Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Providence deployed Zoom as a public-facing conferencing capability embedded on its municipal website. The deployment implements Zoom within the Audio Video and Web Conferencing category to support city communications and public meeting delivery.
The implementation uses Zoom meeting and webinar functionality configured for scheduled live sessions, public streaming, and archived recordings. Configuration work included account provisioning and role assignment for city hosts, meeting security settings such as waiting rooms and passcodes, and scheduling workflows aligned with public notice processes.
Operational coverage extends across municipal communications, IT, and elected body support functions, with Zoom surfaced on the website to distribute live council sessions, hearings, and community engagement events. The deployment leverages Zoom for both real time participation and on-demand access to recorded sessions, integrating conferencing controls into the city’s public content pages.
Governance was organized around centralized account management by the city IT team with delegated host privileges for departmental communicators, and documented scheduling and publication procedures for web posting. Ongoing operational responsibilities include management of security configurations, meeting administration, and archival handling for web-distributed conferencing content.
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
City of Providence CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
City of Providence ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
City of Providence PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2017 | 2017 |
|
City of Providence PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
City of Providence IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
City of Providence CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at City of Providence
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Providence Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Providence IT executives and key decision makers. This section highlights City of Providence's latest recorded technology evaluations, including Infor Lawson for ERP Financial on 2026-02-17 and Kudelski Security for Endpoint Detection and Response (EDR) on 2025-11-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Providence digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-17 | City of Providence | Evaluated | Infor | Infor Lawson | ERP Financial | ERP |
| 2025-11-09 | City of Providence | Evaluated | Kudelski Security | Kudelski Security | Endpoint Detection and Response (EDR) | CyberSecurity |
FAQ - APPS RUN THE WORLD City of Providence Technographics
City of Providence is a Government organization based in United States,
with around 5111 employees and annual revenues of $951.0 million.
City of Providence operates a diverse technology stack with applications such as
Infor Lawson, JivoChat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
City of Providence has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, JivoChat and Zoom Video Communications.
City of Providence recently adopted applications including
Microsoft 365 in 2022, JivoChat in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Providence’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Providence’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Providence technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.