City of Raleigh
222 W. Hargett St.,
Raleigh, 27601, NC,
United States
Raleigh, 27601, NC,
United States
1 919-996-3050
Government
City of Raleigh Technographics
City of Raleigh Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Raleigh and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3809 City of Raleigh employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Raleigh has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, NEOGOV ATS for Applicant Tracking System in 2015, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Raleigh is running and its propensity to invest more and deepen its relationship with Oracle , Paymentus , NEOGOV or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Raleigh revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Raleigh intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Raleigh Tech Stack and Enterprise Applications
City of Raleigh ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, City of Raleigh deployed Oracle PeopleSoft ERP as an ERP Financial solution within the Public Utilities Administration Division, positioning Oracle PeopleSoft ERP to support core procurement, payment processing, and HR related administrative tasks. The implementation centered on transactional finance and personnel workflows used daily by administrative staff and supervisors across the Public Utilities Department.
Configuration and functional coverage emphasized requisitions and management operations, voucher creation and payment lookup, travel reimbursements and P-card processing, and handling of confidential Personal Actions Forms through HCM related interfaces. Staff-level use cases included creation and maintenance of databases and spreadsheet records, Requisition processing, voucher generation and lookup for NPOs, and routine accounts payable operations supported by Oracle PeopleSoft ERP.
The implementation was integrated with operational reporting and field service systems explicitly referenced in internal processes, including Seagate Crystal Reports IRIS for reporting, Cityworks Click FixIt for work request tracking, and a PU Applications VPN System used by merged towns to transmit pending City of Raleigh Utility Permits. Work request intake arrived via IRIS and the PU Applications VPN System, which fed crew work report distribution workflows for meter operations and cross connection teams, and staff interacted externally with NCDOT engineers for Right of Way encroachment approvals.
Governance and workflow restructuring focused on administrative controls for confidential PA forms, staff liaison responsibilities for Water Conservation programs, and an administrative support model that included backup administrative assistant duties and indirect supervision of meter operations personnel. Operationally the Oracle PeopleSoft ERP deployment supported frontline customer service, procurement and AP processes, and HR administration within the Public Utilities Department, with reporting and field service integrations embedded into intake and crew dispatch workflows.
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Payment Processing | ERP |
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2020 | 2020 |
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City of Raleigh HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEOGOV | Legacy | NEOGOV ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 City of Raleigh deployed NEOGOV ATS as its Applicant Tracking System to support Public Utilities administration and centralized HR hiring workflows. NEOGOV ATS was used by administrative staff to manage job requisitions, candidate tracking, offer and onboarding records, and to generate Personnel Action Forms aligned with departmental hiring approvals.
The implementation emphasized core Applicant Tracking System capabilities, including requisition creation, candidate workflow and status tracking, centralized personnel action documentation, and role based access for administrative and supervisory users. Configuration supported integration of hiring workflows with procurement and payment lookup processes used by administrative staff, and the system was leveraged alongside existing reporting and operational tooling.
Operationally NEOGOV ATS was used in coordination with PeopleSoft and the Citys RPOD HCM environment for requisition and personnel action lookups, while Seagate Crystal Reports IRIS and Cityworks remained part of the reporting and work request ecosystem for Public Utilities. Governance centered on confidential Personal Action Forms, processing of vouchers and requisitions, and administrative liaison responsibilities that connected NEOGOV ATS hiring records to PeopleSoft/ERP transaction and HR records.
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Core HR | HCM |
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2015 | 2015 |
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HR Service Delivery | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2010 | 2010 |
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City of Raleigh ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2009 | 2010 |
In 2009 City of Raleigh deployed Hitachi Ventyx FocalPoint Suite as an Asset Performance Management solution to support municipal utility asset reliability and field operations. The implementation emphasized integration with ABB Workforce Management Service Suite FAS to align work assignment and crew dispatch with asset performance indicators.
Hitachi Ventyx FocalPoint Suite was configured to provide core Asset Performance Management capabilities including equipment health modeling, predictive maintenance workflows, inspection scheduling, and work order orchestration. Configuration focused on asset hierarchies, failure mode tracking, and performance analytics to feed prioritized maintenance and field execution processes.
The program validated interfaces and interaction between ABB Workforce Management Service Suite FAS, CC&B Customer Care and Billing, EI, ABB DMS/OIS Outage, AFW Switching, SAP, IVR channels, web channels, Business Objects reporting and other systems. Interface validation covered data exchange for outage events, switching orders, crew assignments, meter reads and reporting feeds, ensuring consistent records across billing, asset and operational systems.
Operational scope included utility operations, field crews, outage management and billing teams within City of Raleigh, with a focus on process alignment and governance for cross-system workflows. Implementation activities emphasized interface testing, reconciliation processes and controlled cutover steps, and included assistance with CC&B meter data management to ensure meter and billing data coherency with the Asset Performance Management environment.
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Field Service Management | ERP Services and Operations |
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2009 | 2010 |
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Utilities Distribution Management | ERP Services and Operations |
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2009 | 2010 |
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City of Raleigh Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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City of Raleigh Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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City of Raleigh ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2022 | 2022 |
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City of Raleigh PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2019 | 2019 |
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City of Raleigh PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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City of Raleigh IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2009 | 2009 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City of Raleigh CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Vulnerability Management | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City of Raleigh
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer. | CXO | IT | |
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Senior IT Project Manager | Manager | IT | |
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Director Enterprise IT Client Services | Director | Customer Service | |
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Enterprise IT Operations Manager | Manager | IT | |
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Enterprise Data Manager | Manager | IT | |
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Senior IT Project Manager | Manager | IT | |
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Apps Being Evaluated by City of Raleigh Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Raleigh IT executives and key decision makers. This section highlights City of Raleigh's latest recorded technology evaluations, including Palo Alto Networks PA-Series for Next Generation Firewall on 2025-02-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Raleigh digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-13 | City of Raleigh | Evaluated | Palo Alto Networks | Palo Alto Networks PA-Series | Next Generation Firewall | CyberSecurity |
FAQ - APPS RUN THE WORLD City of Raleigh Technographics
City of Raleigh is a Government organization based in United States,
with around 3809 employees and annual revenues of $1.00 billion.
City of Raleigh operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, NEOGOV ATS and Hitachi Ventyx FocalPoint Suite,
covering areas like ERP Financial, Applicant Tracking System and Asset Performance Management.
City of Raleigh has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEOGOV and Hitachi Vantara.
City of Raleigh recently adopted applications including
ServiceNow HR in 2022, ServiceNow IT Operations Management in 2022 and ServiceNow Strategic Portfolio Management (ex ITBM) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Raleigh’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Raleigh’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Raleigh technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.