City of Reno, NV
1 E 1st St Fl 1,
Reno, 89501-1609, NV,
United States
Reno, 89501-1609, NV,
United States
1 775-334-2020
Government
City of Reno, NV Technographics
City of Reno, NV Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Reno, NV and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 City of Reno, NV employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Reno, NV has purchased the following applications: ClickDesk Live Chat for Chatbots and Conversational AI in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Hyland OnBase for Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Reno, NV is running and its propensity to invest more and deepen its relationship with ClickDesk , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Reno, NV revenues, which have grown to $290.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Reno, NV intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Reno, NV Tech Stack and Enterprise Applications
City of Reno, NV AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDesk | Legacy | ClickDesk Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, City of Reno, NV deployed ClickDesk Live Chat on its public website to provide a citizen-facing conversational channel. ClickDesk Live Chat is a Chatbots and Conversational AI application used to deliver real-time chat interactions for online customer service and citizen engagement on the municipal site.
The ClickDesk Live Chat implementation is delivered as a website embedded, cloud hosted conversational widget that surfaces live agent chat, automated responses, and session routing consistent with Chatbots and Conversational AI functionality. Operational responsibility is aligned to municipal web operations and customer service teams, with the implementation scoped to the city website as the primary interaction point and supporting online information requests and service inquiries.
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City of Reno, NV Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 City of Reno, NV implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is visible from the City of Reno public website and serves municipal collaboration needs across city government functions.
The implementation of Google Workspace (Formerly Google G-Suite) was configured to provide core Collaboration capabilities including enterprise email, calendaring, cloud storage, real time document editing and versioning, and video conferencing. Administrative configuration used the Google Workspace administration console to provision users, manage Groups and shared drives, and apply standard access controls and data retention settings.
Operational coverage targeted municipal departments and office staff across the City of Reno workforce, approximately 1600 employees, centralizing mailboxes, departmental shared drives, and calendaring to support interdepartmental workflows. Governance appears to be organized around centralized administration, user and group lifecycle management, and departmental collaboration spaces to standardize document sharing and meeting scheduling.
The narrative emphasizes Google Workspace as the City of Reno Collaboration application, with configuration and governance focused on secure, cloud native collaboration workflows, administrative provisioning, and departmental collaboration patterns rather than on named third party integrations.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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City of Reno, NV Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | Hyland OnBase | Content Management | Content Management | Naviant Inc | 2021 | 2022 |
In 2021, City of Reno implemented Hyland OnBase for Content Management to remediate risk posed by an imminent shutdown of their old vendor's servers and to accelerate citywide document access and records preservation. The deployment targeted core municipal functions and began with conversions for three major departments and several smaller units to meet the hard deadline while preserving existing document type structures and keywords.
Hyland OnBase was configured to enable electronic import capabilities that removed dependence on physical scanners, granular access restriction controls, full document tracking and audit history, and an EEC connection to the city website to surface records publicly. The initial conversion strategy mirrored prior document schemas for safe transfer, then introduced the BPD to streamline workflows and began incremental rollout of forms and workflow automation to reduce manual tasks.
Operational integration included a secondary web access client provisioned for sister agencies such as Truckee Meadows Water Authority, and OnBase was used as the authoritative repository feeding the city’s separate public records system. Naviant Inc provided process consulting and implementation support, and a four person internal OnBase team managed training and ongoing configuration as adoption expanded to roughly 80 to 90 percent of departments.
Governance centered on a phased rollout that used early success stories to secure buy-in from resistant departments, enabling consolidation of multiple point systems through OnBase’s fine grained permissioning. Explicit outcomes documented by the City include reduced paper and scanner reliance through electronic import, faster public records turnaround with fewer lawsuits, improved transparency via the website EEC, full document visibility and tracking, and cost savings that were reinvested into further OnBase development.
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City of Reno, NV CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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City of Reno, NV ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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City of Reno, NV PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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City of Reno, NV IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Reno, NV
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Reno, NV Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Reno, NV IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Reno, NV digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Reno, NV Technographics
City of Reno, NV is a Government organization based in United States,
with around 1600 employees and annual revenues of $290.0 million.
City of Reno, NV operates a diverse technology stack with applications such as
ClickDesk Live Chat, Google Workspace (Formerly Google G-Suite) and Hyland OnBase,
covering areas like Chatbots and Conversational AI, Collaboration and Content Management.
City of Reno, NV has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ClickDesk, Google and Hyland.
City of Reno, NV recently adopted applications including
Zendesk Service in 2022, Salesforce Pardot in 2022 and Marigold Emma Email in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Reno, NV’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Reno, NV’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Reno, NV technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.