Reno, 89501-1609, NV,
United States
City of Reno, NV Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Reno, NV and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 City of Reno, NV employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Reno, NV has purchased the following applications: ClickDesk Live Chat for Chatbots and Conversational AI in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Hyland OnBase for Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Reno, NV is running and its propensity to invest more and deepen its relationship with ClickDesk , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Reno, NV revenues, which have grown to $290.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Reno, NV intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDesk | Legacy | ClickDesk Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | Hyland OnBase | Content Management | Content Management | Naviant Inc | 2021 | 2022 |
In 2021, City of Reno implemented Hyland OnBase for Content Management to remediate risk posed by an imminent shutdown of their old vendor's servers and to accelerate citywide document access and records preservation. The deployment targeted core municipal functions and began with conversions for three major departments and several smaller units to meet the hard deadline while preserving existing document type structures and keywords.
Hyland OnBase was configured to enable electronic import capabilities that removed dependence on physical scanners, granular access restriction controls, full document tracking and audit history, and an EEC connection to the city website to surface records publicly. The initial conversion strategy mirrored prior document schemas for safe transfer, then introduced the BPD to streamline workflows and began incremental rollout of forms and workflow automation to reduce manual tasks.
Operational integration included a secondary web access client provisioned for sister agencies such as Truckee Meadows Water Authority, and OnBase was used as the authoritative repository feeding the city’s separate public records system. Naviant Inc provided process consulting and implementation support, and a four person internal OnBase team managed training and ongoing configuration as adoption expanded to roughly 80 to 90 percent of departments.
Governance centered on a phased rollout that used early success stories to secure buy-in from resistant departments, enabling consolidation of multiple point systems through OnBase’s fine grained permissioning. Explicit outcomes documented by the City include reduced paper and scanner reliance through electronic import, faster public records turnaround with fewer lawsuits, improved transparency via the website EEC, full document visibility and tracking, and cost savings that were reinvested into further OnBase development.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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