City of Winston-Salem, NC
101 North Main Street,
Winston-Salem, 27101, NC,
United States
Winston-Salem, 27101, NC,
United States
1 336-747-6800
Government
City of Winston-Salem, NC Technographics
City of Winston-Salem, NC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Winston-Salem, NC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5700 City of Winston-Salem, NC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Winston-Salem, NC has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2011, VertexOne WaterSmart for Utilities ERP in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Winston-Salem, NC is running and its propensity to invest more and deepen its relationship with UKG , VertexOne , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Winston-Salem, NC revenues, which have grown to $605.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Winston-Salem, NC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Winston-Salem, NC Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2011 | 2011 |
In 2011, City of Winston-Salem, NC deployed UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) to provide centralized municipal Time and Attendance capabilities and to feed payroll processing. The UKG Workforce Central Timekeeper implementation was positioned to capture punches, maintain timecards, and enforce policy-driven approval workflows for the city workforce while interfacing with the payroll engine.
The implementation included configuration of time capture and timecard management modules within UKG Workforce Central Timekeeper, and scripting work to adapt municipal pay rules. Support and custom development used Cyborg Scripting Language and Report Generator inside the Accero Cyborg HR Payroll Processing environment, with supplemental reporting developed in Crystal Reports and backend logic maintained in Oracle PL/SQL.
Integrations explicitly supported vertical operational workflows, the primary integration being between UKG Workforce Central Timekeeper and Accero Cyborg HR Payroll Processing software for payroll posting. Batch operations and scheduled extracts were managed through Tidal Master job scheduling, and operational ownership rested with payroll and HR timekeeping teams across city departments, with technical governance focused on scripted report generation, job scheduling, and database level PL/SQL maintenance.
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Workforce Management | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VertexOne | Legacy | VertexOne WaterSmart | Utilities ERP | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Winston-Salem/Forsyth County Utilities under the City of Winston-Salem, NC deployed VertexOne WaterSmart to launch a water analytics and customer engagement program across its North Carolina service area. The VertexOne WaterSmart implementation is classified as Utilities ERP and centered on a WaterSmart customer portal, leak and high-bill alerts, and detailed consumption analytics for end customers.
The deployment combined the customer portal module with analytics and alerting capabilities and was integrated with an AMI meter upgrade using WaterSavvy for interval data capture. Functional components implemented included customer self-service portal access, automated leak detection and high-bill notification engines, and customer-facing consumption visualization and reporting. Architecture tied meter data ingestion into analytics pipelines that feed the portal and alerting workflows.
Operational rollout targeted the Winston-Salem/Forsyth County Utilities customer population within the City of Winston-Salem, NC service footprint, with program governance coordinated between utility operations and customer service teams for portal enrollment and alert threshold configuration. Business functions impacted included customer service, billing analytics, and field operations through alert-driven workflows intended to reduce calls and field visits, as described in the vendor announcement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Winston-Salem, NC deployed Cisco Webex Meetings. The deployment uses Cisco Webex Meetings within the Audio Video and Web Conferencing category and is surfaced on the city website as a web-accessible conferencing option for meeting joins and scheduling.
Configuration leverages standard Webex Meetings capabilities, including scheduled meetings, real-time video conferencing, screen sharing, session recording, and participant management controls. Cisco Webex Meetings is used to orchestrate meeting sessions, manage meeting artifacts, and provide host controls consistent with enterprise conferencing workflows.
The implementation is embedded on https://www.cityofws.org providing direct web access to join links and meeting flows from the municipal site. Operational administration is centralized with city IT using Cisco Webex Meetings administrative controls for user provisioning, licensing oversight, and meeting policy configuration to support municipal collaboration.
The deployment scope centers on municipal collaboration across City of Winston-Salem departments and the broader municipal workforce of about 5,700 employees, with the Cisco Webex Meetings application supporting scheduling and live meeting orchestration across city functions. Administrative governance focuses on role-based access and meeting policy enforcement through the Webex administrative toolset.
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at City of Winston-Salem, NC
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Winston-Salem, NC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Winston-Salem, NC Technographics
City of Winston-Salem, NC is a Government organization based in United States,
with around 5700 employees and annual revenues of $605.0 million.
City of Winston-Salem, NC operates a diverse technology stack with applications such as
UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper), VertexOne WaterSmart and Cisco Webex Meetings,
covering areas like Time and Attendance, Utilities ERP and Audio Video and Web Conferencing.
City of Winston-Salem, NC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, VertexOne and Cisco Systems.
City of Winston-Salem, NC recently adopted applications including
Verkada Command in 2023, DocuSign eSignature in 2021 and VertexOne WaterSmart in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Winston-Salem, NC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Winston-Salem, NC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Winston-Salem, NC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.