LIma, 15034,
Peru
Claro Peru Technographics
Claro Peru Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Claro Peru and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Claro Peru employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Claro Peru has purchased the following applications: Microsoft 365 for Collaboration in 2018, Hotjar for Customer Experience in 2020, Productboard for Project Portfolio Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Claro Peru is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , emBlue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Claro Peru revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Claro Peru intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Claro Peru Tech Stack and Enterprise Applications
Claro Peru Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Claro Peru implemented Microsoft 365 to establish enterprise Collaboration across its organization of approximately 4,000 employees. The deployment of Microsoft 365 provides foundation-level Collaboration capabilities intended to support corporate communications, productivity, and team collaboration for business functions such as IT, corporate communications, sales support, and internal operations.
The implementation centers on cloud-hosted tenant architecture and standard Microsoft 365 modules, including Exchange Online for corporate email, Microsoft Teams for real-time collaboration and meetings, SharePoint Online for intranet and document management, OneDrive for file sync and storage, and Office desktop and web applications for productivity. Identity and access management is aligned with Azure Active Directory tenancy, supporting centralized administration, user provisioning, and access policies consistent with a tenant-wide Microsoft 365 rollout.
Public website source artifacts indicate the organization surfaces Microsoft 365 components in its external web presence, which suggests the Microsoft 365 tenant is provisioned enterprise-wide rather than in isolated teams. Operational coverage is presented as corporate and departmental, with administration and governance concentrated at the tenant level to manage collaboration policies, compliance configuration, and secure access.
Governance practices inferred from the deployment pattern include tenant administration, role-based access, and policy controls for data governance typical of Collaboration implementations. Microsoft 365 for Claro Peru is positioned as the primary Collaboration platform, with tenant-level controls and standard Microsoft 365 security and compliance capabilities governing rollout and ongoing operations.
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Claro Peru CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Claro Peru implemented Hotjar on its public website to capture on-site behavioral signals and user feedback. Hotjar is deployed as a Customer Experience solution to instrument page-level interactions and support digital experience analysis for the corporate web property.
The implementation uses core Hotjar capabilities including heatmaps, session recordings, on-page feedback polls, and survey widgets to surface usability issues and engagement patterns. Configuration emphasizes page-level instrumentation and event capture to support UX research and conversion funnel observation, with Hotjar capturing anonymized user interactions across targeted site pages.
Operational responsibility for Hotjar data and insights sits with digital product, UX, analytics, and marketing stakeholders at Claro Peru. Governance focuses on controlled access to recordings and survey data, workflow handoffs from insight to UX and product teams, and iterative refinement of on-page instrumentation to align behavioral signals with business priorities.
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Marketing Automation | CRM |
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2020 | 2020 |
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Claro Peru PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Productboard | Legacy | Productboard | Project Portfolio Management | PPM | n/a | 2017 | 2017 |
In 2017, Claro Peru deployed Productboard as its Project Portfolio Management application. Productboard is implemented on Claro Peru's website to capture customer feedback and feature requests, feeding a centralized intake for product and project planning across the organization.
The implementation focuses on portfolio visibility and roadmap planning, using Productboard to prioritize initiatives and consolidate backlog items for product management, engineering, and commercial teams within Peru. Governance was organized around centralized intake and prioritization workflows, enabling consistent decisioning and roadmap governance while aligning requests captured from the website with project planning and release sequencing.
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Claro Peru IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Claro Peru
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Claro Peru Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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