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Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Clipboard Health Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Greenhouse Legacy Greenhouse ATS Applicant Tracking System HCM n/a 2021 2021
Learning and Development HCM 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy Hubspot Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
Chatbots and Conversational AI AI-Powered Application 2018 2018
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Explore Analytics and BI Analytics and BI n/a 2018 2018
In 2018, Clipboard Health implemented Zendesk Explore as part of its Analytics and BI tooling to support a growing 300 user Zendesk deployment within the Support organization. The engagement was a green field opportunity to build an enterprise grade Zendesk environment from near scratch, with a focus on enabling support leaders to improve customer experience through data driven insights and operational tooling. The implementation centered on configuring Zendesk Explore alongside core Zendesk capabilities including Support, Guide, and Chat, and on building reporting modules such as queries and dashboards. Configuration work emphasized triggers, automations, macros, and dashboards, plus design and deployment of contact forms with conditional fields, to standardize ticket intake. Development of automation scripts and a custom Zendesk App were specified to reduce frequent manual tasks and extend platform capabilities, while Explore was used to formalize reporting capabilities and KPIs for all Zendesk users. Integrations were explicitly part of the scope, Clipboard Health planned use of no code integration tools such as Zapier, Workato, and Census in combination with direct calls to the Zendesk API, and the environment was expected to integrate with Salesforce and other third party applications. The Zendesk Administrator responsibility included serving as the primary technical point of contact for third party providers and owning design, configuration, and maintenance of the Zendesk instance and associated integrations across Support, Onboarding, and Billing. Governance and operational change focused on consulting with stakeholders to define processes, establish KPIs, and evaluate CSAT metrics, with an emphasis on continuous improvement of the Zendesk platform. The implementation aimed to enable zero touch support options using Answer Bot and contextual help, and to formalize workflow automation and reporting so the Support organization could manage Clipboard Healths growing customer base and product portfolio.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2022 2022
Customer Data Platform CRM 2021 2021
Customer Support CRM 2022 2022
Customer Support CRM 2018 2018
Customer Support CRM 2018 2018
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2019 2019
Sales Automation, CRM, Sales Engagement CRM 2020 2020
Sales Engagement CRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Clipboard Health
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Clipboard Health Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Clipboard Health Technographics

Clipboard Health is a Healthcare organization based in United States, with around 700 employees and annual revenues of $314.0 million.

Clipboard Health operates a diverse technology stack with applications such as Greenhouse ATS, Hubspot Live Chat and Zendesk Explore, covering areas like Applicant Tracking System, Chatbots and Conversational AI and Analytics and BI.

Clipboard Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Greenhouse, HubSpot and Zendesk.

Clipboard Health recently adopted applications including Seismic Lessonly in 2022, Hubspot CRM in 2022 and Zendesk Service in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Clipboard Health’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Clipboard Health’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Clipboard Health technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.