AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Club Pilates Tech Stack and Enterprise Applications

Club Pilates HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Workstream Legacy Workstream Hiring Recruiting HCM n/a 2020 2020
Club Pilates AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SoundHound Inc. Legacy SoundHound Smart Answering Cognitive Computing AI-Powered Application n/a 2022 2022
In 2022, Club Pilates deployed SoundHound Smart Answering to introduce generative voice AI across customer and employee support channels. SoundHound Smart Answering is implemented as a Cognitive Computing application to provide omnichannel Customer and Employee AI-enabled assistants that directly address labor scarcity and rising operational costs. The implementation centered on voice-first conversational modules, including natural language understanding, intent classification, dialogue management, and contextual knowledge retrieval. Configuration work included scripted FAQ flows, appointment scheduling intents, authentication and handoff triggers to live agents, and an internal assistant capability for employee support and service desk queries. The SoundHound Smart Answering platform was provisioned for inbound voice and digital messaging channels to maintain a consistent conversational experience. Operational scope targeted customer-facing studio operations and internal employee support, covering reception workflows, membership servicing, and staff scheduling processes. Integrations focused on conversational interfaces into contact center routing and studio scheduling workflows, enabling automated resolution or structured escalation to human agents when conversational confidence thresholds were not met. Omnichannel routing consolidated voice and digital touchpoints to ensure unified handling of customer and employee interactions. Governance and rollout were organized as a phased program with named operational owners in customer service and studio management, and controls for knowledge base curation, dialogue script approval, and escalation policy enforcement. Training and tuning cycles emphasized intent model refinement and conversation analytics, and privacy controls were applied to manage customer data used by the SoundHound Smart Answering implementation.
Club Pilates Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2015 2015
Collaboration Collaboration 2022 2022
Club Pilates Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
Web Content Management Content Management 2020 2020
Club Pilates eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2019 2019
Club Pilates CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2018 2018
Data Management Platform CRM 2017 2017
Data Management Platform CRM 2017 2017
Data Management Platform CRM 2019 2019
Digital Advertising Platform CRM 2020 2020
Marketing Analytics CRM 2022 2022
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2023 2023
Tag Management CRM 2017 2017
Club Pilates PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2016 2016
Transactional Email PaaS 2018 2018
Club Pilates IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2022 2022
Club Pilates CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023

IT Decision Makers and Key Stakeholders at Club Pilates

First Name Last Name Title Function Department Email Phone
Founder, Director and Chief Executive Officer Director Finance
President CXO Finance
Chief Operating Officer CXO Finance

Apps Being Evaluated by Club Pilates Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Club Pilates IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Club Pilates digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Club Pilates Technographics
Club Pilates is a Leisure and Hospitality organization based in United States, with around 100 employees and annual revenues of $30.0 million.
Club Pilates operates a diverse technology stack with applications such as Workstream Hiring, SoundHound Smart Answering and Google Workspace (Formerly Google G-Suite), covering areas like Recruiting, Cognitive Computing and Collaboration.
Club Pilates has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Workstream, SoundHound Inc. and Google.
Club Pilates recently adopted applications including Salesforce Sales Cloud in 2023, Microsoft Entra ID (formerly Azure Active Directory) in 2023 and SoundHound Smart Answering in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Club Pilates’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Club Pilates’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Club Pilates technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.