Co-op
Co-op Technographics
Co-op Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Co-op and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 65000 Co-op employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Co-op has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2016, Oracle Cloud HCM Benefits for Benefits Administration in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Co-op is running and its propensity to invest more and deepen its relationship with Oracle , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Co-op revenues, which have grown to $14.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Co-op intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Co-op Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, Co-op implemented Oracle Cloud ERP as its ERP Financial platform, migrating from Oracle E-Business Suite (R12) to an Oracle Fusion SaaS environment to centralize HR and payroll financial processes. The program targeted enterprise HR, payroll and talent functions and was structured into phased deliveries, with Phase 2 covering Oracle Performance and Taleo Recruit, and Phase 3 delivering Core HR, Payroll, Compensations, Benefits, Time & Labour and related integrations.
Oracle Cloud ERP was configured with a focus on Oracle Fusion HCM modules, with the delivery team acting as Subject Matter Experts for functional design and data migration. The implementation included the largest Oracle Fusion Payroll implementation in the UK, and the project managed testing and quality assurance across Unit Testing, System Integration Testing, Operational Acceptance Testing and User Acceptance Testing to validate payroll, compensation and time and labour workflows.
The deployment architecture supported co-existence between Oracle E-Business Suite and Oracle Fusion during the transition, driven by a formal Data Migration Strategy and large scale data transformation and cleansing activities. Data governance, cutover leadership and cutover sequencing were explicit responsibilities, and integrations were scoped to maintain transactional continuity between on-premise EBS instances and the new Cloud ERP modules. Delivery was executed in partnership with IBM, with the implementation team overseeing the partner relationship and integration points.
Governance processes emphasized risk, issue and change request management throughout the project lifecycle, with a named Senior Project Manager leading data governance, cutover and testing activities. The program completed conversion activities that enabled coexistence and delivered substantial savings and new functionality for the client during 2017.
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Benefits | Benefits Administration | HCM | n/a | 2017 | 2018 |
In 2017 Co-op implemented Oracle Cloud HCM Benefits as part of a broader Oracle Fusion Cloud ERP rollout, positioning the application within the Benefits Administration category to support companywide HR and payroll objectives. The deployment was executed during a multi-phase program that delivered substantial savings and new functionality for Co-op during 2017 and included what was described as the largest Oracle Fusion Payroll implementation in the United Kingdom.
The implementation covered Oracle Cloud HCM Benefits alongside Core HR, Payroll, Compensations, Benefits, Time & Labour and integrations for Phase 3, with Phase 2 delivering Oracle Performance and Taleo Recruit. Functional workstreams included functional design and configuration, data migration planning, testing and quality assurance, and compensation and benefits administration workflows aligned to Benefits Administration best practices.
Architecturally the program established a SaaS Cloud Oracle Fusion environment that operated in coexistence with Oracle R12 and Oracle EBS during the phased transition, requiring environment coexistence controls and integration points between Fusion modules and EBS. Data Governance and Cutover leadership oversaw a large scale data transformation and cleansing effort to enable coexistence, and the implementation progressed through Unit Testing, System Integration Testing, Operational Acceptance Testing and User Acceptance Testing.
Program governance emphasized risk, issue and change request management, with a project team responsible for testing and quality assurance and a data migration strategy created for Phases 2 and 3. Delivery was executed in partnership with an external implementation partner IBM, and domain leadership included Oracle EBS enablement to maintain operational continuity while new Oracle Cloud HCM Benefits capabilities were provisioned across HR and payroll functions covering Co-op’s 65,000 employees.
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Core HR | HCM |
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2016 | 2017 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2017 | 2018 |
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Workforce Management | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Co-op implemented Salesforce Chat (formerly Salesforce Live Agent) on its website to provide real time conversational support. The deployment places Salesforce Chat squarely in the Chatbots and Conversational AI category to support customer service and digital engagement workflows for the retailer.
The implementation focused on configuring the Salesforce Chat web widget and routing rules, including pre chat data capture, queue and presence handling, and chat transcript persistence. Salesforce Chat was configured to deliver synchronous agent handoffs and automated response patterns typical of Chatbots and Conversational AI deployments, with emphasis on session management and agent console workflows.
Operational coverage centers on the Co-op website, where Salesforce Chat handles customer inquiries originating from digital storefront pages and member service areas, and supports contact center agents and customer service teams. The deployment aligns the application with retail customer service functions, enabling web native conversational sessions to be managed within the Salesforce Chat environment.
Governance and operational changes included standardizing chat routing rules, establishing agent handling protocols, and defining operating hours and escalation workflows for chat interactions. Configuration and process documentation was created to capture chat handling procedures and to coordinate handoffs between automated responses and live agent interventions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2011 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2016 | 2016 |
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Call Center, Customer Experience | CRM |
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2019 | 2019 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2017 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling | CyberSecurity |
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2019 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Co-op
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Co-op Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Co-op IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Co-op digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Co-op Technographics
Co-op is a Retail organization based in United Kingdom,
with around 65000 employees and annual revenues of $14.50 billion.
Co-op operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM Benefits and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Co-op has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Co-op recently adopted applications including
SAP Business One in 2022, Be The Brand DAM in 2022 and Glassbox SessionCam in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Co-op’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Co-op’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Co-op technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.