Colombo, 00100,
Sri Lanka
Commercial Bank Of Ceylon Technographics
Commercial Bank Of Ceylon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Commercial Bank Of Ceylon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5461 Commercial Bank Of Ceylon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Commercial Bank Of Ceylon has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Rocket.chat for Chatbots and Conversational AI in 2021, Ripple Blockchain for Blockchain Platform in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Commercial Bank Of Ceylon is running and its propensity to invest more and deepen its relationship with Oracle , Rocket.chat , Ripple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Commercial Bank Of Ceylon revenues, which have grown to $1.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Commercial Bank Of Ceylon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Commercial Bank Of Ceylon Tech Stack and Enterprise Applications
Commercial Bank Of Ceylon ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Commercial Bank of Ceylon implemented Oracle E-Business Suite Release 12.1.3. The Oracle E-Business Suite deployment, categorized as ERP Financial, was provisioned on Oracle Database 11g running on Oracle Linux and was deployed in November 2010.
The implementation emphasized streamlining reporting processes and managing of assets by configuring financial modules and reporting capabilities within Oracle E-Business Suite. The bank configured fixed assets management and enterprise financial reporting functionality, and aligned core ERP Financial components such as general ledger and accounts payable to consolidate transactional finance and statutory reporting workflows.
Architecturally the project centralized the application and database tiers on Oracle technology to standardize data models and reporting pipelines. Operational scope targeted finance and asset management functions across Commercial Bank of Ceylon, and the rollout included process adjustments to reporting and asset lifecycle management intended to enhance productivity and operational efficiency.
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Commercial Bank Of Ceylon AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Commercial Bank Of Ceylon deployed Rocket.chat as a web-facing conversational interface on its public website. Rocket.chat is implemented within the bank’s Chatbots and Conversational AI footprint to provide an embedded chat experience for online customers and digital channel visitors.
The Rocket.chat deployment is presented as a web-embedded chat widget and aligns with functional modules common to Chatbots and Conversational AI, including real-time messaging, conversational user interface components, session persistence, and support for automated conversational flows alongside human agent handoff. Rocket.chat is used to surface conversational interactions, capture chat transcripts, and present structured dialogue to assist customer service workflows.
Operationally the implementation focuses on retail customer engagement and digital support functions, integrating the chat interface into the bank’s public web channels to route inquiries into existing customer service workflows. Governance attention centers on chat moderation, session logging for compliance, and operational handoff processes between automated conversational flows and human agents, reflecting standard controls for Chatbots and Conversational AI deployments in banking environments.
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Commercial Bank Of Ceylon Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ripple | Legacy | Ripple Blockchain | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018, Commercial Bank Of Ceylon partnered with Ripple to deploy Ripple Blockchain as a Blockchain Platform to power inward and regulator accepted outward settlements via RippleNet. The implementation targeted cross-border payment settlement and retail remittance flows, positioning the bank to instrument real-time, tamper-proof payment rails across its Sri Lanka branch network and international operations in Bangladesh, Myanmar, the Maldives, and Italy.
The Ripple Blockchain deployment focused on payment settlement and transaction tracing capabilities, providing end-to-end tracing and tracking for inbound and outbound transfers. Functional capabilities implemented include real-time settlement, immutable ledger records for auditability, and anti-fraud attributes that limit unauthorized access to payment data, together simplifying the bank s authorization and release workflows by removing intermediary steps in the settlement chain.
Integration work connected RippleNet settlement flows to Commercial Bank Of Ceylon s customer-facing money transfer services, aligning blockchain-powered settlements with the bank s existing remittance channels including its e-Exchange online currency transfer service and branch-based disbursement processes with SMS alerting and customer care touchpoints. The architecture leverages Ripple s decentralized network model to link the bank to correspondent banks, payment providers, and financial institutions for cross-border settlement.
Governance and operational impacts centered on payments, retail remittances, and operations across the bank s branch and remittance centers, with rollout oriented toward enabling faster, lower-cost transfers that support smaller value payments. Reported benefits in the implementation narrative include prompt settlement, increased transparency through end-to-end tracking, lowered charges enabling small-value transfers, and enhanced transaction security, all attributed to the Ripple Blockchain platform and RippleNet connectivity.
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Commercial Bank Of Ceylon Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Commercial Bank Of Ceylon CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Loyalty | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2024 | 2024 |
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Commercial Bank Of Ceylon IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Commercial Bank Of Ceylon
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Commercial Bank Of Ceylon Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||