Richemont
Richemont Technographics
Richemont Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Richemont and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Richemont employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richemont has purchased the following applications: SERgroup Doxis4 InvoiceMaster for AP Automation in 2017, SAP SuccessFactors Employee Central for Core HR in 2015, SAP Retail for Retail Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richemont is running and its propensity to invest more and deepen its relationship with SERgroup Holding , SAP , Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richemont revenues, which have grown to $21.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richemont intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Richemont Tech Stack and Enterprise Applications
Richemont ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SERgroup Holding | Legacy | SERgroup Doxis4 InvoiceMaster | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 Richemont implemented SERgroup Doxis4 InvoiceMaster to support AP Automation. The deployment focused on archiving SAP data and invoicing documents, creating a centralized document repository and index that links invoice files to corresponding SAP records. The project emphasized document capture and long term storage for invoice lifecycle management within Richemont's finance operations.
SERgroup Doxis4 InvoiceMaster was configured with capture and indexing, electronic archiving, search and retrieval, and workflow orchestration for invoice routing and exception handling, aligning with standard AP Automation functional workflows. Integrations were implemented to connect archived documents and metadata back to SAP modules, enabling accounts payable and records management teams to access invoice images and audit trails from within the SAP landscape. Governance controls included centralized retention policies, role based access, and recorded audit trails to support invoice compliance and structured operational processes.
|
 |
|
|
AP Automation | ERP |
|
2023 | 2024 |
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2019 |
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2019 |
|
|
|
|
|
Expense Management | ERP |
|
2022 | 2022 |
|
Richemont HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2015 | 2018 |
In 2015 Richemont implemented SAP SuccessFactors Employee Central as its Core HR platform, migrating from SAP HCM (HR) to centralize personnel administration and organizational management. The implementation was organized as a multi-country rollout with coordination across IT and business teams, and project management oversight for data migration, integration, and local workshops.
SAP SuccessFactors Employee Central deployments focused on core personnel administration, organizational management, time management, and talent acquisition, with explicit modules and enhancements for Personnel Cost Planning and Headcount Planning. The program included a 100 percent custom timesheet declaration built with SAP UI5 for mobile and desktop, and a custom SAP UI5 candidate user interface and agencies portal leveraging the SAP eRecruiting back-end, with mockups produced using Balsamiq.
The architecture included data migration from existing HR sources and an integration layer to SAP HR on-premise, plus planning integration with Finance and BI HR planning workflows implemented using SAP Design Studio. Physical time capture was integrated via Kaba clocking, and multiple interfaces were coordinated between UI5 front-end and back-end developers, with SAP Solution Manager used for implementation governance.
Governance and rollout management emphasized end to end coordination between migration, integration, IT and business teams, using Trello for task tracking and collaboration across countries. Operational coverage extended to enrichments and support for personnel administration, time management, eRecruiting, planning and interfaces, with project managers leading workshops, implementation activities and business testing.
|
|
|
|
|
Payroll | HCM |
|
2011 | 2011 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2022 | 2022 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2015 | 2015 |
|
Richemont ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Retail | Retail Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019 Richemont deployed SAP Retail to support Retail Management across its e-commerce and omnichannel commerce operations. The initiative ran with S/4 HANA release activity and included a focused roll-out of four luxury e-commerce brands in Japan and an ECOM template roll-out covering Japan and 24 European countries.
The SAP Retail implementation emphasized SAP Retail Omnichannel Commerce capabilities, with delivered functionality for customer centric solutions supporting phone orders and web orders. Configuration and functional specification work were central to the program, and managing enhancements for production releases was part of the operational remit.
Integrations and commercial coverage were explicit. The team conducted a study of ECOM sales integration with partner Global-e for 25 countries across three brands, and provided L3 support for the integration of SAP Retail Omnichannel Commerce into order capture channels. Operational scope therefore included the ECOM e-commerce team and production support across Japan and multiple European markets, and the program included a Brexit contingency plan for the ECOM team.
Governance and change processes were structured under release management practices, with responsibilities including Functional Specification writing, configuration, ticket resolution handling, and change management tracked through JIRA and Confluence. SAP Retail is described in the context of Richemont Retail Management for e-commerce and omnichannel business functions, with release and support workflows orchestrated by an Ecom Release Manager role.
|
Richemont Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
Richemont Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2019 | 2019 |
|
|
|
|
|
Blockchain Platform | Blockchain |
|
2019 | 2019 |
|
Richemont Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
Richemont Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
Richemont SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2023 | 2023 |
|
Richemont CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Richemont ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Richemont Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2022 | 2022 |
|
Richemont PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Richemont IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Database Management | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Database Management, Open-Source Database | IaaS |
|
2022 | 2022 |
|
Richemont CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Richemont
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Group HR Organization & Operations Director | Director | HR | |
|
|
|
Chief People Officer | CXO | HR | |
|
|
|
HR Digital Transformation Program Director | Director | HR | |
|
|
|
HR Director Group Platforms | Director | HR | |
|
|
|
Payroll Controller | Director | Finance | |
|
|
|
Salesforce Administrator | Manager | Marketing | |
|
Apps Being Evaluated by Richemont Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Richemont IT executives and key decision makers. This section highlights Richemont's latest recorded technology evaluations, including Palantir Foundry for Analytics and BI on 2026-01-20, Atlassian JIRA for Project Portfolio Management on 2025-11-17, and SAP S/4 HANA for ERP Financial on 2025-03-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Richemont digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-20 | Richemont | Evaluated | Palantir Technologies | Palantir Foundry | Analytics and BI | Analytics and BI |
| 2025-11-17 | Richemont | Evaluated | Atlassian | Atlassian JIRA | Project Portfolio Management | PPM |
| 2025-03-25 | Richemont | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
| 2024-11-07 | Richemont | Evaluated |
|
|
Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Richemont Technographics
Richemont is a Retail organization based in Switzerland,
with around 40000 employees and annual revenues of $21.00 billion.
Richemont operates a diverse technology stack with applications such as
SERgroup Doxis4 InvoiceMaster, SAP SuccessFactors Employee Central and SAP Retail,
covering areas like AP Automation, Core HR and Retail Management.
Richemont has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SERgroup Holding and SAP.
Richemont recently adopted applications including
SAP Ariba Invoice in 2023, SAP Business Network Supply Chain Collaboration in 2023 and SAP Concur Expense in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Richemont’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Richemont’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Richemont technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.