Comviva Technologies
5th, 7th & 8th floor, Capital Cyberscape, Golf Course Extension Road,
Gurugram, 122102,
India
Gurugram, 122102,
India
91 1244819000
Professional Services
Comviva Technologies Technographics
Comviva Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Comviva Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Comviva Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comviva Technologies has purchased the following applications: Instabot for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comviva Technologies is running and its propensity to invest more and deepen its relationship with Instabot , Cisco Systems , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comviva Technologies revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comviva Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Comviva Technologies Tech Stack and Enterprise Applications
Comviva Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Instabot | Legacy | Instabot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Comviva Technologies deployed Instabot on its public website to introduce automated conversational touchpoints. The deployment uses Instabot within the Chatbots and Conversational AI category to handle front-line customer engagement, lead capture, and basic support triage on web channels. The implementation ties the application to customer facing workflows owned by marketing and support teams.
The implementation leverages Instabot's web chat widget, conversational flow designer, intent recognition and form-based lead capture, configured to operate in-browser across targeted site pages. Instabot is used to orchestrate scripted conversational workflows, route complex queries to human agents when escalation is required, and provide a maintainable content model for FAQ automation. Configuration appears focused on streamlining website inquiry handling and reducing manual routing of routine questions.
Operational governance is centered on shared ownership between customer support and digital marketing, with iterative bot training and content updates managed through Instabot's administrative console. Rollout and maintenance are scoped to the corporate website rather than broader internal channels, with monitoring and conversational tuning forming the primary ongoing processes. The Comviva Technologies Instabot deployment represents a web-first Chatbots and Conversational AI implementation supporting customer engagement and lead generation.
|
Comviva Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Comviva Technologies implemented Cisco Webex Meetings as its primary Audio Video and Web Conferencing solution and exposed the Cisco Webex Meetings client on its corporate website to support browser-based join and scheduling. The deployment centers on a cloud-hosted meeting platform model, enabling real-time video and audio conferencing directly from web pages, supporting standard web conferencing workflows for external customer engagements and internal collaboration.
The implementation leverages core Audio Video and Web Conferencing capabilities including scheduled and ad hoc meetings, multi-party video, screen sharing, host controls and participant management, session recording, and browser-native join via WebRTC protocols. Configuration emphasis in the deployment narrative focuses on embedding the Cisco Webex Meetings experience into site pages and provisioning enterprise meeting controls, meeting moderation, and recording governance consistent with professional services collaboration needs.
Operational coverage is described across customer-facing engagement channels and internal collaboration workflows, with governance oriented to centralized meeting policy, role-based host privileges, and controlled recording access. Rollout and adoption were oriented to embed conferencing into sales demos, client workshops, and team collaboration, using the Cisco Webex Meetings application to standardize synchronous communication across the organization.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Comviva Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 Comviva Technologies deployed Salesforce Sales Cloud to centralize commercial CRM and online lead capture. The implementation positions Salesforce Sales Cloud within the Sales Automation,CRM,Sales Engagement category and is surfaced on the corporate website for direct lead intake and initial engagement.
The deployment configured core Salesforce Sales Cloud capabilities including lead and opportunity management, account and contact data models, sales pipeline stages, activity and task tracking, configurable reports and dashboards, and sales engagement features such as templated communications and sequencing automation. The Salesforce Sales Cloud instance was configured for multi stage opportunity workflows and role based access to support structured sales processes.
Implementation integrated the website front end with Salesforce to route web form submissions directly into Sales Cloud records and automated assignment queues, enabling a digital to sales handoff. Operational coverage targeted commercial sales, presales and marketing functions, centralizing customer records and activity histories to support cross functional engagement.
Governance measures established CRM data standards, lead scoring and routing rules, and a staged rollout cadence with training and adoption controls for sales teams. Ongoing configuration and administration responsibilities were structured to maintain pipeline hygiene and sales engagement sequencing within Salesforce Sales Cloud.
|
Comviva Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Comviva Technologies PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Comviva Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Database Management | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Comviva Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Comviva Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Comviva Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Comviva Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Comviva Technologies Technographics
Comviva Technologies is a Professional Services organization based in India,
with around 3000 employees and annual revenues of $750.0 million.
Comviva Technologies operates a diverse technology stack with applications such as
Instabot, Cisco Webex Meetings and Salesforce Sales Cloud,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Sales Automation, CRM, Sales Engagement.
Comviva Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Instabot, Cisco Systems and Salesforce.
Comviva Technologies recently adopted applications including
Instabot in 2021, Salesforce Sales Cloud in 2021 and OVHcloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Comviva Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Comviva Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Comviva Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.