Conexus Recovery and Field Services
Foyle House, Duncreggan Rd,
Londonderry, BT48 0AH,
United Kingdom
Londonderry, BT48 0AH,
United Kingdom
44 28 7034-8400
Banking and Financial Services
Conexus Recovery and Field Services Technographics
Conexus Recovery and Field Services Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Conexus Recovery and Field Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Conexus Recovery and Field Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Conexus Recovery and Field Services has purchased the following applications: NICE CXone Chat for Chatbots and Conversational AI in 2016, RingCentral Engage (ex Dimelo Digital) for Customer Engagement in 2016, Pathwire Mailgun for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Conexus Recovery and Field Services is running and its propensity to invest more and deepen its relationship with Nice Systems , RingCentral , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Conexus Recovery and Field Services revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Conexus Recovery and Field Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Conexus Recovery and Field Services Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE CXone Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Conexus Recovery and Field Services deployed NICE CXone Chat from Nice Systems on its public website. The implementation is categorized as Chatbots and Conversational AI and serves as a customer-facing conversational channel for the UK based collections and field services firm.
NICE CXone Chat was provisioned as a web chat widget embedded in the corporate site, leveraging cloud-hosted conversational routing and automated response capabilities typical of the Chatbots and Conversational AI category. Configuration focused on web chat flows, template-based responses, live agent escalation and chat transcript capture to support customer service and client engagement workflows.
Operational coverage centers on customer service and collections teams who handle live handoffs from the chat interface, with governance established around response templates and escalation workflows. The deployment is implemented directly on the website, positioning NICE CXone Chat as the primary real-time digital engagement layer for client inquiries.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RingCentral | Legacy | RingCentral Engage (ex Dimelo Digital) | Customer Engagement | CRM | n/a | 2016 | 2016 |
In 2016, Conexus Recovery and Field Services implemented RingCentral Engage (ex Dimelo Digital) to support Customer Engagement workflows within its recovery and field services operations. The deployment targeted management of bad debt provision and proactive contact strategies, using telephone, letter and email to correspond account data to three of Northern Ireland's largest utility suppliers via secured daily transitions and to support outreach across NI, ROI and the wider UK.
RingCentral Engage (ex Dimelo Digital) was applied to standard customer engagement capabilities, including omnichannel contact handling for voice and email, agent-facing case and queue management to support heavy outbound activity where individual agents averaged 80 plus calls per day, and workflow tools used to negotiate payment plans with Income and Expenditure inputs. Configuration emphasized agent desktop workflows, SLA and target tracking, and reporting feeds to assist management with financial month end reports and reconciliation of difficult accounts.
Operationally the application operated alongside existing XRS and CRS tools and in-house processing systems, with staff trained on RingCentral systems as well as Microsoft Word, Excel and Outlook for day to day operations. The platform supported day to day coordination between field collection teams and office agents, allocation of work to agents, and secured daily account transmissions to utility partners.
Governance and process controls were embedded in the rollout, reflecting working knowledge and compliance with FCA regulation and data protection requirements, training new staff on system use within those guidelines, and retaining quality control and final checks for the final stage of the debt collection process in the field department. Operational practices emphasized strict targets, deadlines and SLA adherence, and routine interaction with IVA companies, solicitors and external institutions as part of credit control workflows.
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Customer Support | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Conexus Recovery and Field Services implemented Pathwire Mailgun as its Transactional Email provider to support website-driven messaging. The deployment centers on the corporate website, where Pathwire Mailgun is used to send transactional messages and notifications issued from web forms and customer account interactions. Conexus Recovery and Field Services uses Pathwire Mailgun for Transactional Email to handle customer communications tied to its collections and field services operations.
Configuration and functional coverage emphasize standard transactional email capabilities, including SMTP relay and REST API usage for programmatic sending, template management for consistent message rendering, event webhooks for delivery and engagement events, and suppression list control. Email authentication and deliverability controls such as DKIM and SPF configuration are applied at the DNS layer for the website domain, and message routing rules and template variables are used to separate notification types.
Operationally the implementation is scoped to website-originated workflows and back-office notification streams, integrating sending logic into the site’s contact and notification endpoints. Governance is implemented through template versioning and webhook event handling to support operational monitoring and troubleshooting, with role-based access to the Pathwire Mailgun account for administrators managing templates and suppression lists.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Conexus Recovery and Field Services
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Apps Being Evaluated by Conexus Recovery and Field Services Executives
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FAQ - APPS RUN THE WORLD Conexus Recovery and Field Services Technographics
Conexus Recovery and Field Services is a Banking and Financial Services organization based in United Kingdom,
with around 70 employees and annual revenues of $10.0 million.
Conexus Recovery and Field Services operates a diverse technology stack with applications such as
NICE CXone Chat, RingCentral Engage (ex Dimelo Digital) and Pathwire Mailgun,
covering areas like Chatbots and Conversational AI, Customer Engagement and Transactional Email.
Conexus Recovery and Field Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Nice Systems, RingCentral and Sinch.
Conexus Recovery and Field Services recently adopted applications including
Zendesk Service in 2021, Pathwire Mailgun in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Conexus Recovery and Field Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Conexus Recovery and Field Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Conexus Recovery and Field Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.