Connect Group PLC
Rowan House,
Swindon, SN2 8UH,
United Kingdom
Swindon, SN2 8UH,
United Kingdom
44 845 303 9003
Professional Services
Connect Group PLC Technographics
Connect Group PLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Connect Group PLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Connect Group PLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Connect Group PLC has purchased the following applications: Mitel MiContact Center Business for Call Center in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Forcepoint Email Security Cloud for Secure Email Gateways (SEGs) in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Connect Group PLC is running and its propensity to invest more and deepen its relationship with Mitel , Microsoft , Forcepoint or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Connect Group PLC revenues, which have grown to $2.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Connect Group PLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Connect Group PLC Tech Stack and Enterprise Applications
Connect Group PLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel MiContact Center Business | Call Center | CRM | n/a | 2017 | 2018 |
In 2017 Connect Group PLC implemented Mitel MiContact Center Business, deploying the Mitel MiContact Center Business Call Center application to optimize its customer service operations. The deployment centralized contact handling for customer service and contact centre teams within the professional services business, establishing a single platform for inbound customer interactions and agent servicing.
Mitel MiContact Center Business was configured to emphasize customer self-serve and responsiveness, leveraging IVR driven self-service, skills based contact routing, multichannel queuing and agent desktop tools for live handling and case resolution. The implementation included real time and historical reporting capabilities and administrative configuration to manage queues, service levels and agent profiles consistent with call centre operational practices.
Operational governance focused on standardizing contact handling workflows and consolidating ownership within customer service leadership, with rollout prioritized to drive greater use of customer self-serve and faster response times. According to CIO Richard Webb, the program increased self-serve adoption and improved customer service responsiveness, and the combination of total cost of ownership and service excellence from Mitel underpins a long term vendor relationship.
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Connect Group PLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Connect Group PLC deployed Microsoft Azure Cloud Services to host its external corporate website. The implementation is centered on Application Hosting and Computing Services, provisioning web compute, storage and content delivery capabilities to run the public site. Microsoft Azure Cloud Services is used to deliver platform as a service web tiers, scalable compute instances and object storage for site assets, while separating the web estate from internal application layers. The scope of the deployment is focused on the corporate web estate rather than a broader enterprise systems rollout.
The architecture follows standard hosting patterns for Application Hosting and Computing Services, combining PaaS web hosting, asset storage and edge delivery to optimize availability and content distribution. Integrations are limited to the website operational stack and standard deployment pipelines, reflecting web operations and site monitoring workflows. Operational ownership aligns with web and digital operations teams, and governance centers on release controls and content publishing processes to manage updates to the public site.
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Connect Group PLC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Forcepoint | Legacy | Forcepoint Email Security Cloud | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2016 | 2016 |
In 2016, Connect Group PLC deployed Forcepoint Email Security Cloud. The Forcepoint Email Security Cloud deployment serves as a Secure Email Gateways (SEGs) implementation to protect corporate email traffic and provide email security functions across the business, and it is referenced as being used on their website.
The deployment follows a cloud native SEG architecture with Forcepoint Email Security Cloud positioned at the edge of mail flow to inspect inbound and outbound streams prior to delivery to the corporate mail environment. Configuration emphasizes core Secure Email Gateways (SEGs) capabilities including spam and malware detection, content and attachment inspection, policy based routing and quarantine management, along with TLS enforcement for transport security. Administrative control is provided through a centralized web console for policy definition, incident review and administrative role separation.
Operational coverage is enterprise wide for Connect Group PLC in the United Kingdom, supporting email security for corporate communications and customer correspondence. The implementation aligns with standard Secure Email Gateways (SEGs) workflows by routing SMTP traffic through Forcepoint for content policy enforcement and threat filtering before handoff to the organizations mail infrastructure.
Governance around the deployment centers on centralized policy controls, role based administrative access, and established quarantine and incident handling workflows to sustain ongoing threat management and operational review.
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IT Decision Makers and Key Stakeholders at Connect Group PLC
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Group Head of Finance | Director | Finance | |
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Group Head of Internal Audit | Director | Finance | |
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HR Information Manager | Manager | HR | |
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Finance Business Partner | Manager | Finance | |
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People Director Operations | Director | HR | |
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Senior Commercial Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Connect Group PLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Connect Group PLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Connect Group PLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Connect Group PLC Technographics
Connect Group PLC is a Professional Services organization based in United Kingdom,
with around 6000 employees and annual revenues of $2.03 billion.
Connect Group PLC operates a diverse technology stack with applications such as
Mitel MiContact Center Business, Microsoft Azure Cloud Services and Forcepoint Email Security Cloud,
covering areas like Call Center, Application Hosting and Computing Services and Secure Email Gateways (SEGs).
Connect Group PLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mitel, Microsoft and Forcepoint.
Connect Group PLC recently adopted applications including
Microsoft Azure Cloud Services in 2020, Mitel MiContact Center Business in 2017 and Forcepoint Email Security Cloud in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Connect Group PLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Connect Group PLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Connect Group PLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.