Connectwise
400 N Tampa St, Suite 130,
Tampa, 33634, Fl,
United States
Tampa, 33634, Fl,
United States
1 813-463-4700
Professional Services
Connectwise Technographics
Connectwise Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Connectwise and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 Connectwise employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Connectwise has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Greenhouse ATS for Applicant Tracking System in 2024, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Connectwise is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , PostBeyond or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Connectwise revenues, which have grown to $312.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Connectwise intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Connectwise Tech Stack and Enterprise Applications
Connectwise ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, ConnectWise implemented Oracle NetSuite ERP as the core ERP Financial system to consolidate its finance and HRIS infrastructure. The Management of Financial Systems team owned the program, with a NetSuite Administrator embedded to support the larger initiative to change out all financial systems in one coordinated project across the company.
The Oracle NetSuite ERP deployment focused on standard ERP Financial functional areas, including general ledger, accounts payable, accounts receivable, billing and collections workflows, cash management and financial reporting, configured with role based security and automated financial workflows typical of a cloud ERP implementation. Configuration work emphasized transaction flow alignment and operational controls, with explicit administrative responsibility for payment processing and reconciliation processes.
Integrations were concentrated on payment infrastructure and HRIS infrastructure, consistent with the team mandate to support both finance and HRIS systems. The NetSuite Administrator role included troubleshooting payment infrastructure issues that combined process gaps and technical defects, driving root cause discovery across application configuration and third party payment interfaces, while maintaining system configurations and data integrity for finance and HR teams.
Governance was centralized under the Management of Financial Systems team, which managed change control, release coordination and cross functional process harmonization between finance and HR. Operational coverage included ongoing administration, incident troubleshooting and configuration refinements to support finance and HR functions as the company completed the broader financial systems change effort.
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Connectwise HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | UKG Pro Recruiting (ex UltiPro Recruiting) | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2024 | 2024 |
In 2024, Connectwise implemented Greenhouse ATS to support Talent Acquisition activities across targeted business functions. The deployment centered on recruitment for Finance and Marketing and established a centralized requisition intake and candidate tracking approach for those departments.
Greenhouse ATS was configured to manage requisition workflows, candidate pipelines, interview orchestration, and recruitment reporting. The Talent Acquisition Business Partner led configuration of sourcing workflows and extensive LinkedIn sourcing processes, and established reporting templates to standardize hiring metrics for hiring managers in Finance and Marketing.
The program included a migration from UKG Pro Recruiting (ex UltiPro Recruiting) to Greenhouse ATS, with the Talent Acquisition Business Partner serving as a transition team member responsible for process handover and system adoption activities. Operational coverage explicitly included Finance and Marketing recruitment and oversight of Talent Acquisition summer interns within the new Applicant Tracking System environment.
Governance and rollout emphasized stakeholder engagement through kick-off meetings and regular updates with hiring managers, a formal reporting cadence for departmental recruitment, and a training program for talent acquisition interns. The Talent Acquisition Business Partner authored and established a Talent Acquisition Department Manual to codify governance, recruiter responsibilities, and standardized workflows within Greenhouse ATS.
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Employee Engagement | HCM |
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2020 | 2020 |
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Connectwise AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Connectwise deployed Drift AI Chatbot as an on-site conversational layer on its public website. The Drift AI Chatbot implementation reflects Connectwise use of Chatbots and Conversational AI to capture inbound visitor intent, present targeted conversational flows, and surface qualification questions before escalation to human channels.
Operational scope is focused on the website, with the implementation managed across marketing and sales functions to support lead qualification and live agent handoff. Configuration centers on conversational playbooks, session orchestration, conversation history capture, and administrative controls for template and response management, while governance emphasizes playbook versioning and staged page-level rollouts with analytics instrumentation for conversation tracking.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Connectwise Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Connectwise Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2022 | 2022 |
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Connectwise Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Connectwise CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2010 | 2010 |
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PR and Media Communication | CRM |
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2018 | 2018 |
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Sales Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Connectwise EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Connectwise ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Connectwise TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Connectwise PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Connectwise IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Connectwise
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Executive Officer | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Accounts Receivable Specialist | Manager | Finance | |
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Manager, Accounts Receivable | Manager | Finance | |
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Accounts Receivable Specialist | Manager | Finance | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Senior System Administrator Salesforce | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Director of Software Quality and Lifecycle Management | Director | IT | |
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Apps Being Evaluated by Connectwise Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Connectwise IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Connectwise digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Connectwise Technographics
Connectwise is a Professional Services organization based in United States,
with around 3100 employees and annual revenues of $312.0 million.
Connectwise operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Greenhouse ATS and Drift AI Chatbot,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Connectwise has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and Drift.
Connectwise recently adopted applications including
Greenhouse ATS in 2024, Salesbuildr in 2024 and Five9 VoIP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Connectwise’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Connectwise’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Connectwise technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.