Coop Group
Coop Group Technographics
Coop Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coop Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95826 Coop Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coop Group has purchased the following applications: Serrala FinanceSuite for AP Automation in 2012, SAP SuccessFactors Compensation for Compensation Management in 2019, GK OmniPOS for Point Of Sale in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coop Group is running and its propensity to invest more and deepen its relationship with Serrala , SAP , TWINT or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coop Group revenues, which have grown to $40.72 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coop Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coop Group Tech Stack and Enterprise Applications
Coop Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2012 | 2012 |
In 2012, Coop Group implemented Serrala FinanceSuite to centralize accounts payable automation and payment operations under its AP Automation program. Serrala FinanceSuite was deployed as an SAP add-on within the S4 HANA 1809 SP01 landscape to provide structured payment orchestration and electronic statement handling across the finance estate.
The implementation focused on Serrala Finance Suite 2 modules, specifically Autobank, Account Statement Manager, and Payments, and mapped to SAP finance modules FI GL, AP, AR, and BL. Configuration work included payment format orchestration for Switzerland using ISO 20022 and SEPA standards, ongoing implementation of new requirements, and second level support workflows driven by finance key users and development teams.
Operational coverage extended through European rollouts, with sub-project management of SAP FI and CO implementations across Switzerland, Germany, France, Romania, Poland, and Russia. Integrations were executed as direct interfaces between Serrala FinanceSuite components and SAP transactional ledgers to support centralized payment posting, bank statement reconciliation, and automated payment runs.
Governance included a module supervisor model that acted as the interface between key users and development, control over change requests, and standardized processes for payment transaction handling and release. The deployment established formal support handoffs and requirement delivery channels to sustain AP Automation operations within Coop Group finance organizations.
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ERP Financial | ERP |
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2022 | 2022 |
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ERP Financial | ERP |
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2019 | 2021 |
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Payment Processing | ERP |
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2015 | 2015 |
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Coop Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2019 | 2019 |
In 2019, Coop Group implemented SAP SuccessFactors Compensation alongside an introduction of SuccessFactors Performance & Goals. The SAP SuccessFactors Compensation deployment targeted Compensation Management processes within HR, aligning performance outputs with structured merit, bonus and pay planning workflows.
Implementation work included configuration and customizing that interfaced with SAP HCM, with ongoing support and SAP HR & SuccessFactors business analyst coverage from Sep 2019 to Oct 2021. SAP SuccessFactors Compensation was configured to consume performance ratings and employee master data from SAP HCM to support compensation runs, approval chains and calibration workflows. Governance emphasized HR led configuration ownership and business analyst driven support processes to maintain integration and compensation cycle orchestration.
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2017 | 2017 |
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Coop Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GK Software | Legacy | GK OmniPOS | Point Of Sale | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Coop Group deployed GK OmniPOS, a Point Of Sale application, initiating a coordinated in-store checkout modernization and training program. The rollout began in January 2023 with project management led by Faton Rukovci, who accompanied the OmniPOS cash register implementation and coordinated regional training and operational readiness activities. Implementation scope emphasized cashier workflows and operational handover, with NWZZ HR and the head of technical training responsible for planning, implementing and supervising regional management, technical and system courses. GK OmniPOS was instrumented as the front-line Point Of Sale application supporting transactional checkout, cashier training modes, receipt and transaction processing, and in-store operator certification workflows typical of the category. The deployment narrative centers on configuration of cashier workflows and training enablement rather than backend system integration details. Governance and rollout were organized around the technical training organization, with classroom and in-store course delivery, trainee support and personnel development embedded in rollout plans, and around six months after the January 2023 rollout, the project manager was promoted to head of specialist training.
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Point Of Sale | ERP Services and Operations |
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2011 | 2012 |
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Point Of Sale | ERP Services and Operations |
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2022 | 2023 |
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Retail Management | ERP Services and Operations |
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2022 | 2022 |
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Coop Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Coop Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Coop Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Coop Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Coop Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2018 | 2018 |
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Global Trade Management | SCM |
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2022 | 2022 |
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Inventory Management | SCM |
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2018 | 2019 |
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Inventory Management | SCM |
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2008 | 2009 |
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Supply Chain Management | SCM |
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2022 | 2022 |
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Coop Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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Coop Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2022 | 2022 |
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Coop Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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Operating System (OS) | PaaS |
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2022 | 2022 |
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Operating System (OS) | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Coop Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2022 | 2022 |
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Network Virtualisation | IaaS |
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2022 | 2022 |
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Servers, Storage and Networking | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Coop Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Internal Audit | Director | Finance | |
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Head Group Accounting | Director | Finance | |
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Head of IT / Production / Services Business Unit | Director | IT | |
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Head of Finance Business Unit | Director | Finance | |
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Head of procurement, Coop bakeries | Director | Procurement | |
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Head of IT Service Resources | Director | IT | |
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Purchasing Manager | Manager | Procurement | |
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CIO | CXO | Finance | |
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Head of SAP Finance & HR | Director | HR | |
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IT Internal Auditor | CXO | Finance | |
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SAP Business Analyst Finance /Coop Gruppe | Manager | IT | |
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Head of Controlling / Finance | Director | Finance | |
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Head of HR Systems / Services | Director | HR | |
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Head of HR IT & Workflow | Director | HR | |
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Head of Human Resources | Director | HR | |
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Head of HR Headquarters - Employee Relations | Director | HR | |
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Head Human Resources Coop | Director | HR | |
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Head of HR | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Head of HR Administration & HR Business Partner | Director | HR | |
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Head of IT Process WaWi Finance / HR HR / WF | Director | HR | |
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IT Business Analyst HR | Manager | HR | |
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Head of Customer Processes | Director | Customer Service | |
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Head of Supercard & Clubs | Director | Customer Service | |
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Project Manager Loyalty Development | Manager | Customer Service | |
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Project Manager Email Marketing & CRM coop.ch | Manager | Customer Service | |
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CIO | CXO | IT | |
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Head of Technology | Director | IT | |
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Head of IT System Operations | Director | IT | |
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Head of IT Operations | Director | IT | |
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SAP System Security Manager | Manager | IT | |
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Team Leader Data Management | Manager | IT | |
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Apps Being Evaluated by Coop Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coop Group IT executives and key decision makers. This section highlights Coop Group's latest recorded technology evaluations, including Odoo Open Source ERP for ERP Financial on 2026-02-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coop Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-25 | Coop Group | Evaluated | Odoo | Odoo Open Source ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Coop Group Technographics
Coop Group is a Retail organization based in Switzerland,
with around 95826 employees and annual revenues of $40.72 billion.
Coop Group operates a diverse technology stack with applications such as
Serrala FinanceSuite, SAP SuccessFactors Compensation and GK OmniPOS,
covering areas like AP Automation, Compensation Management and Point Of Sale.
Coop Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and GK Software.
Coop Group recently adopted applications including
GK OmniPOS in 2023, SAP CRM Loyalty in 2023 and SUSE Multi-Linux Manager in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coop Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coop Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coop Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.