Lloyd's of London
Lloyd's of London Technographics
Lloyd's of London Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lloyd's of London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Lloyd's of London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lloyd's of London has purchased the following applications: Infor SunSystems for ERP Financial in 2016, ADP Workforce Now for Core HR in 2020, SAP Claims Management for Insurance Claims Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lloyd's of London is running and its propensity to invest more and deepen its relationship with Infor , SAP , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lloyd's of London revenues, which have grown to $10.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lloyd's of London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lloyd's of London Tech Stack and Enterprise Applications
Lloyd's of London ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | Touchstone Group | 2016 | 2016 |
In 2016 Lloyd's of London implemented Infor SunSystems as an ERP Financial application for the Corporation of Lloyd's. The programme was delivered with Touchstone Group acting as the systems integrator and implementation partner.
Infor SunSystems was configured to support core ERP Financial workflows, with an emphasis on general ledger controls, accounts payable processing, multicurrency accounting and consolidated financial reporting capabilities typical of the category. Configuration work focused on chart of accounts alignment, transaction posting rules and the extraction of structured financial data for downstream reporting.
It soon became apparent that a robust management reporting system was required to integrate with Infor SunSystems, and Touchstone Group executed the integration of reporting interfaces and data feeds between Infor SunSystems and the chosen management reporting environment for the Corporation of Lloyd's. The integration concentrated on timely transfer of summarized ledger and subledger data to support executive and management reporting use cases.
Operational coverage was limited to the Group division identified as the Corporation of Lloyd's and centered on the finance organisation, with governance designed around centralised configuration control and reporting ownership by the Group finance function. Implementation narratives emphasize the application name Infor SunSystems, the ERP Financial category and the reporting integration requirement as the primary signals for subsequent governance and reporting architecture decisions.
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ERP Financial | ERP |
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2010 | 2011 |
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Lloyd's of London HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Lloyd's of London implemented ADP Workforce Now as its Core HR solution. The deployment is referenced on Lloyd's of London’s website and targets the company’s employee population of approximately 1,320, positioning ADP Workforce Now as the primary system for HR operations.
ADP Workforce Now was configured to provide Core HR capabilities including centralized HRIS master data, payroll processing, benefits administration, time and attendance, employee self service, and standard HR workflows such as onboarding to separation and absence management. Configuration focus included role based access controls, compliance reporting, and operational reporting to support HR and payroll administration.
The implementation follows the cloud hosted SaaS architecture common to ADP Workforce Now, enabling web accessible employee interfaces surfaced via Lloyd's website and centralized HR management. Operational ownership is aligned to HR, payroll, and Total Rewards functions, with governance enforced through application level security and role based administration within ADP Workforce Now.
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Lloyd's of London ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Lloyd's of London implemented SAP Claims Management as part of its Insurance Claims Management strategy to centralize claims processing and functional coordination across claims, underwriting and finance. The deployment positioned SAP Claims Management to handle core claims workflows while aligning with reporting and regulatory needs across Lloyd's UK operations.
The implementation focused on claims functional modules including first notice of loss, adjudication and settlements, alongside configuration of SAP FS-CD components such as Contract Accounts, Payment Processing, Dunning and Correspondence to support financial flows. Workstreams documented functional specifications and user stories, and included configuration, user exits, enhancements, BAPIs, BADIs and workflow orchestration to enforce claims adjudication rules and settlement processing.
Integration work explicitly covered middleware-driven interfaces, ABAP team collaboration, IDocs, BAPIs and batch jobs to connect Claims Management to billing, collections and external systems for premium processing and bordereaux delivery. Operational coverage included claims operations, underwriting, finance and risk teams, with requirements capturing for regulatory and operational reporting embedded in designs.
Governance and delivery used formal testing and support disciplines, with functional test cases, SIT and UAT cycles, defect triage, production support and root cause analysis documented as part of the rollout. The program emphasized functional-to-technical handoffs, documentation of process flows and configuration artifacts, and ongoing continuous process improvement activities to stabilize claims operations.
SAP Claims Management at Lloyd's of London serves as the central Insurance Claims Management application for claims intake, adjudication and settlement workflows, and is integrated with SAP financial components and middleware interfaces to support end-to-end claims to cash and regulatory reporting processes.
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Insurance ERP | ERP Services and Operations |
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2023 | 2023 |
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Insurance ERP | ERP Services and Operations |
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2020 | 2020 |
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Lloyd's of London Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Lloyd's of London Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Lloyd's of London Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Document Management | Content Management |
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2020 | 2020 |
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Lloyd's of London CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Lloyd's of London ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Lloyd's of London PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2010 | 2011 |
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Lloyd's of London IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2010 | 2011 |
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Lloyd's of London CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lloyd's of London
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CFO | CXO | Finance | |
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Head of Finance Strategy | Director | Finance | |
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COO | CXO | Finance | |
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Head of IT Transformation | Director | IT | |
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IT Operations Director | Director | IT | |
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Finance Systems Manager | Manager | IT | |
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Information Technology Manager | Manager | IT | |
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Information Technology Delivery Manager | Manager | IT | |
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Technology Transformation Director & Head of Change | Director | IT | |
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Operations Transformation Director | Director | IT | |
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Project Manager - IT Infrastructure | Manager | IT | |
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Apps Being Evaluated by Lloyd's of London Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lloyd's of London IT executives and key decision makers. This section highlights Lloyd's of London's latest recorded technology evaluations, including RSA Archer for Risk Management on 2025-10-09 and Qlik Sense for Analytics and BI on 2025-01-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lloyd's of London digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-09 | Lloyd's of London | Evaluated | RSA Security | RSA Archer | Risk Management | TRM |
| 2025-01-28 | Lloyd's of London | Evaluated | Qlik | Qlik Sense | Analytics and BI | Analytics and BI |
FAQ - APPS RUN THE WORLD Lloyd's of London Technographics
Lloyd's of London is a Insurance organization based in United Kingdom,
with around 2500 employees and annual revenues of $10.60 billion.
Lloyd's of London operates a diverse technology stack with applications such as
Infor SunSystems, ADP Workforce Now and SAP Claims Management,
covering areas like ERP Financial, Core HR and Insurance Claims Management.
Lloyd's of London has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, ADP and SAP.
Lloyd's of London recently adopted applications including
Duck Creek Reinsurance in 2023, Hotjar in 2021 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lloyd's of London’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lloyd's of London’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lloyd's of London technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.