List of SAP Claims Management Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP Claims Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Claims Management for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Claims Management for Insurance Claims Management include: Northern Trust, a United States based Banking and Financial Services organisation with 23000 employees and revenues of $6.77 billion, AAA-The Auto Club Group, a United States based Insurance organisation with 11000 employees and revenues of $3.50 billion, AlfaStrakhovanie Group, a Russia based Insurance organisation with 7000 employees and revenues of $1.32 billion, DEVK Insurance, a Germany based Insurance organisation with 3300 employees and revenues of $450.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Claims Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAA-The Auto Club Group | Insurance | 11000 | $3.5B | United States | SAP | SAP Claims Management | Insurance Claims Management | 2010 | n/a |
In 2010, AAA-The Auto Club Group implemented SAP Claims Management to support its property and casualty claims operations in the United States, using the solution within the Insurance Claims Management category. The deployment is documented in SAP communications as an effort to simplify claims handling and align claims servicing with enterprise insurance operations.
The implementation centered on SAP Claims Management capabilities for structured claims intake, lifecycle management, automated adjudication workflows, document and evidence handling, and service orchestration tied to claims processing. Configuration emphasized workflow automation and standardized decision support to reduce manual touchpoints across first notice of loss through settlement stages.
Operational coverage targeted P&C claims operations and customer service functions, with SAP reporting approximately a 50 percent reduction in the time customers spent on the phone as a direct outcome of the SAP Claims implementation. The reduction in customer call time indicates integration of claims processing workflows with contact center processes and service routing, improving end-to-end claim handling efficiency.
Governance and rollout were executed with a phased approach informed by SAP industry content and public procurement references, standardizing claims handling processes and centralizing operational controls for claims adjudication and service level coordination. SAP Claims Management was positioned as the core Insurance Claims Management application for ongoing claims process governance and service orchestration within AAA-The Auto Club Group.
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AlfaStrakhovanie Group | Insurance | 7000 | $1.3B | Russia | SAP | SAP Claims Management | Insurance Claims Management | 2010 | Convista |
In 2010 AlfaStrakhovanie Group implemented SAP Claims Management, SAP FS-CM, to automate motor insurance claims processing across its regional network in Russia. The initiative launched with a pilot deployment in mid-2010 and proceeded as a multi-stage rollout that was reported completed in early 2012.
The deployment configured core Insurance Claims Management capabilities including claims intake, claims lifecycle management, automated workflow orchestration, loss assessment tracking, settlement processing, and document management to standardize claim handling. Configuration emphasized workflow-driven adjudication and centralized rules capture to enforce consistent service handling across regions.
Convista served as the implementation contractor and supported configuration, regional rollout sequencing, and operational cutover activities during the phased program. The project was delivered as a regional rollout across AlfaStrakhovanie Group operations in Russia, aligning system configuration with motor insurance business processes and customer service channels.
Program governance implemented standardized claims handling procedures and centralized configuration controls to reduce variation in decisioning and customer interactions. Reported outcomes included streamlined workflows and improved customer-service consistency as part of the SAP Claims Management rollout.
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DEVK Insurance | Insurance | 3300 | $450M | Germany | SAP | SAP Claims Management | Insurance Claims Management | 2011 | n/a |
In 2011, DEVK Insurance implemented a process-centric digital case management solution integrated with SAP Claims Management. The SAP Claims Management deployment served as the core Insurance Claims Management capability to provide a unified 360° view of policyholders and claims across lines of business.
The implementation combined Doxis document and case management functionality with SAP Claims Management, with electronic claims records introduced during the initial 2011 rollout and integrated SAP Claims Management functionality brought into production in 2012. Configuration emphasized electronic case files, claims lifecycle tracking, and automated case workflows consistent with Insurance Claims Management functional patterns.
Integrations were explicitly between Doxis from SER Group and SAP Claims Management, enabling synchronized document repositories and case metadata for claims handlers. Operational coverage targeted claims and service functions across DEVK in Germany, enabling location independent claims handling and cross-line visibility for policyholder interactions.
Governance and rollout followed a phased approach beginning in 2011, with module usage and integration details documented in the SER Group partner case study. The process-centric design restructured claims handling workflows to centralize records and support service improvements, and DEVK captured improved service delivery and location independent claims processing as primary outcomes.
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Banking and Financial Services | 23000 | $6.8B | United States | SAP | SAP Claims Management | Insurance Claims Management | 2018 | n/a |
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