Country of Los Angeles
500 W. Temple St., Room 358,
Los Angeles, 90012, CA,
United States
Los Angeles, 90012, CA,
United States
1 213-974-1234
Government
Country of Los Angeles Technographics
Country of Los Angeles Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Country of Los Angeles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112000 Country of Los Angeles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Country of Los Angeles has purchased the following applications: CGI Advantage Human Resource Management Personnel Administration for Core HR in 2009, OpenText Documentum xCP for Case Management in 2016, Provide Support for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Country of Los Angeles is running and its propensity to invest more and deepen its relationship with CGI Group , OpenText , DebtBook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Country of Los Angeles revenues, which have grown to $35.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Country of Los Angeles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Country of Los Angeles Tech Stack and Enterprise Applications
Country of Los Angeles HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Advantage Human Resource Management Personnel Administration | Core HR | HCM | CGI Group | 2009 | 2010 |
In 2009, Country of Los Angeles implemented CGI Advantage Human Resource Management Personnel Administration to deploy a Core HR application for centralized personnel administration across county government. The program targeted HR and payroll business functions and aimed to standardize personnel processing across multiple county departments.
The deployment of CGI Advantage Human Resource Management Personnel Administration included personnel administration and payroll modules, delivering an integrated HR payroll capability. This implementation served as the capstone of a multi phased ERP rollout that encompassed finance, budget and procurement activities across county departments.
CGI acted as the system integrator for the project, and the rollout established integration touch points between HR payroll operations and the county s broader finance, budget and procurement program. CGI announced a successful go live on July 22, 2010, confirming operational readiness for integrated HR and payroll processing across the County of Los Angeles.
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Offboarding | HCM |
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2012 | 2014 |
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Onboarding | HCM |
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2012 | 2012 |
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Country of Los Angeles ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Documentum xCP | Case Management | ERP Services and Operations | Nexlogica | 2016 | 2016 |
In 2016, the County of Los Angeles Department of Human Resources launched eAppeals, an online appeals management system built on OpenText Documentum xCP. The system was implemented with solutions provider Nexlogica and deployed in summer 2016 to automate HR appeals processing and increase transparency across county departments.
OpenText Documentum xCP was configured as a Case Management platform that automated workflows, captured audit trails, and surfaced operational dashboards for case status and performance reporting. Functional capabilities implemented included online case intake, automated routing and escalation, case tracking, and role based access controls to support HR adjudication workflows.
Operational coverage centered on the Department of Human Resources with visibility extended to other county departments that submit or review appeals, establishing a countywide appeals handling process. No specific integrations are documented in the source, the implementation focused on workflow orchestration, auditability, and reporting within OpenText Documentum xCP.
The eAppeals application now handles more than 98% of appeals, providing audit trails and dashboards that improved resolution speed and reporting across the county. Governance changes emphasized standardized HR appeals workflows and audit ready records management to support compliance and transparency.
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Debt Collection and Recovery | ERP Services and Operations |
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2024 | 2024 |
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Electronic Health Record | ERP Services and Operations |
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2011 | 2014 |
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Electronic Health Record | ERP Services and Operations |
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2016 | 2017 |
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Emergency Management | ERP Services and Operations |
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2025 | 2025 |
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Insurance Claims Management | ERP Services and Operations |
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2015 | 2015 |
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Non Profit ERP | ERP Services and Operations |
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2010 | 2010 |
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Revenue Cycle Management | ERP Services and Operations |
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2018 | 2018 |
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Country of Los Angeles AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Country of Los Angeles implemented Provide Support on its public website, using the application as a Chatbots and Conversational AI solution to handle citizen-facing inquiries. The deployment targeted lacounty.gov to surface conversational engagement for residents through a web-embedded chat interface and live agent support.
The configuration followed typical Chatbots and Conversational AI patterns for Provide Support, including a website chat widget paired with an agent console, scripted conversational flows, canned responses, visitor routing, and session transfer workflows to county contact center staff. Configuration emphasized automated response scripts and escalation rules to enable a mix of automated handling and live operator handoff consistent with public sector information workflows.
Operational scope focused on public-facing services delivered via the county website, with governance oriented to web operations and public service contact centers. Provide Support was used to centralize citizen engagement on lacounty.gov, with content controls and scripted workflows implemented to manage public information and service requests.
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Country of Los Angeles Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Country of Los Angeles Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Country of Los Angeles Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2010 | 2010 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Country of Los Angeles SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2024 | 2026 |
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Country of Los Angeles CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Country of Los Angeles EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2025 | 2025 |
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Country of Los Angeles ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Country of Los Angeles IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Country of Los Angeles CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Country of Los Angeles
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Country of Los Angeles Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Country of Los Angeles IT executives and key decision makers. This section highlights Country of Los Angeles's latest recorded technology evaluations, including Ivalua for Procurement on 2025-10-07, Oracle Health EHR for Electronic Health Record on 2025-08-06, and Esri Arcgis for Geographic Information System on 2025-07-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Country of Los Angeles digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-07 | Country of Los Angeles | Evaluated | Ivalua Inc | Ivalua | Procurement | Procurement |
| 2025-08-06 | Country of Los Angeles | Evaluated | Oracle | Oracle Health EHR | Electronic Health Record | ERP Services and Operations |
| 2025-07-31 | Country of Los Angeles | Evaluated | Esri | Esri Arcgis | Geographic Information System | PLM and Engineering |
| 2025-02-18 | Country of Los Angeles | Evaluated |
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Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Country of Los Angeles Technographics
Country of Los Angeles is a Government organization based in United States,
with around 112000 employees and annual revenues of $35.50 billion.
Country of Los Angeles operates a diverse technology stack with applications such as
CGI Advantage Human Resource Management Personnel Administration, OpenText Documentum xCP and Provide Support,
covering areas like Core HR, Case Management and Chatbots and Conversational AI.
Country of Los Angeles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CGI Group, OpenText and Provide Support.
Country of Los Angeles recently adopted applications including
Juvare WebEOC in 2025, Tyler Priority Based Budgeting in 2025 and DebtBook in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Country of Los Angeles’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Country of Los Angeles’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Country of Los Angeles technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.