Houston, 77011, TX,
United States
Cox Hardware and Lumber Technographics
Cox Hardware and Lumber Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cox Hardware and Lumber and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Cox Hardware and Lumber employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cox Hardware and Lumber has purchased the following applications: Epicor Eagle for Retail Management in 2015, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2014, iContact Mail for Marketing Automation in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cox Hardware and Lumber is running and its propensity to invest more and deepen its relationship with Epicor , Parker Software , iContact Marketing Corp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cox Hardware and Lumber revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cox Hardware and Lumber intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cox Hardware and Lumber Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eagle | Retail Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Cox Hardware and Lumber implemented Epicor Eagle for Retail Management. The Epicor Eagle deployment focused on core Retail Management capabilities including point of sale transaction processing, inventory control, purchasing and vendor order workflows, pricing and basic customer account management, tailored to a single-store hardware and lumber operation. Configuration emphasized role-based user access for store staff and simplified transaction workflows to match small business retail operations.
Architecture was implemented as a single-site retail configuration that unified front-of-store POS with back-office inventory and purchasing modules, enabling a common item master and near real-time stock visibility within the store environment. Operational scope covered store operations and purchasing functions, with rollout centered on shop floor staff and owner training to align daily receiving, reordering, and sales processes with the new system. Governance concentrated on operational procedures and point of sale controls rather than enterprise scale change management given the company size.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Cox Hardware and Lumber implemented WhosOn Hybrid Chat on its website. Cox Hardware and Lumber uses WhosOn Hybrid Chat as a Chatbots and Conversational AI solution to support website customer engagement and customer service functions. The implementation centers on the WhosOn Hybrid Chat application embedded in the public site to capture and route shopper inquiries.
Deployment is a client side chat widget integrated into the company's website, providing conversational automation for routine inquiries and live agent escalation for more complex requests. Functional capabilities align with Chatbots and Conversational AI norms, including automated messaging, routing to human responders, and conversational session handling, which are configured through the WhosOn Hybrid Chat administration console. Operational ownership sits with retail and customer service staff who monitor inbound chats and maintain message flows, reflecting a lightweight, web centric deployment appropriate for a small retail organization.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iContact Marketing Corp | Legacy | iContact Mail | Marketing Automation | CRM | n/a | 2012 | 2012 |
In 2012, Cox Hardware and Lumber implemented iContact Mail as its Marketing Automation solution on its public website. The deployment uses iContact Mail for core email campaign management and subscriber list management, leveraging templated campaign creation, subscriber segmentation, and web sign-up form capture to support retail marketing and customer communications.
The configuration is a cloud SaaS setup embedded in the company website via iContact Mail forms and tracking snippets, enabling web-driven subscriber capture and campaign delivery. Operational governance is centered on a small set of marketing and administrative users, with processes for opt-in management, template approval, scheduled sends, and routine list hygiene, and functional workflows align with typical Marketing Automation capabilities such as autoresponders and basic campaign performance reporting using iContact Mail.
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Marketing Automation | CRM |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Cox Hardware and Lumber
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Apps Being Evaluated by Cox Hardware and Lumber Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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